And is is sometimes available cheap for the lifetime key, so look out. The Support team solved my problem nearly asap, many thanks. Only problem is the installation routine which must use only win... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The free week offer to try the product did not convinced me to buy it. Indeed it was quicker to rip a DVD with the option than without, but still 1hour per movie! There is no content to read and see... See more
I have only had this software a short time and am still learning the ins and outs of it. I would have appreciated a concise manual for the operation of the software but, with my limited experience, I... See more
I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased.... See more
4.0
Great
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
freemake works very well and it is very…
freemake works very well and it is very fast
10 March 2026
Unprompted review
I really appreciate Freemake I like one…
I really appreciate Freemake I like one video on YouTube I like to download so Freemake really help me I love you freemake
23 March 2026
Unprompted review
Excellent site
Excellent site. Maybe the best one. Very fast downloadings.
22 March 2026
Unprompted review
Sastified customer
Listening to customer needs and fulfill their promises.
18 March 2026
Unprompted review
The program works great for converting…
The program works great for converting and even burning discs. Good customer support when I had a problems it was fixed immediatly. This can replace 2-3 programs you may already be using.
21 March 2026
Unprompted review
I did not receive the answer I wanted
I did not receive the answer I wanted. Something changed with YouTube and Freemake should not have charged its customers for this. WHAT are we paying for??
19 March 2026
Unprompted review
Reply from Freemake
Hello,
We're sorry to hear that you experienced some issues. Our team works diligently to resolve any problems as quickly as possible. We recommend updating to the latest version of the software, or if you're using an online service, please try again.
We apologize once again for any inconvenience this may have caused.
Sincerely,
The Customer Care Team
This software was originally free and…
This software was originally free and is still labeled as free on Google
Anyway I bought a copy, it lasted 6 months (A lifetime Mega Pack)
This is the third review that Freemake has asked me to do
I originally had a lifetime Mega pack last year, September2025
I had to update it, thats when the problems started
I had my original less than 6 months, I had to buy a new one
I contacted Freemake, I asked them what a lifetime is, never got a reply
I bought and paid for a new key, that worked well for a day
Again contacted Freemake, I got a full refund and another new key
That stopped working
This morning I got 7 emails, yes 7 emails telling me its resolved, all of them are really strange, no name on them
I dont know if they are shy about putting a name on the emails or if they are just copied and pasted
Its great software, just a bit screwed up at their end
I have entered one of the keys, it accepted it but I havent tried it yet
I have no problems buying it, I just expect it to last longer than 6 months and work
What is a lietime ?
I am not expecting a reply to that, I dont think they even know
19 March 2026
Unprompted review
CRAP SOFTWARE
you buy a perpetual licence but after few months you are forced to rebuy a new licence!!
then you buy an upgrade that does not work
And they refuse to send back the money
DONT BUY this CRAP
19 March 2026
Unprompted review
Reply from Freemake
Hello,
We are very sorry that you encountered this situation. This was the result of a technical issue and should not have happened. Please reach out to our support team at support@freemake.com, and we will resolve this matter promptly. Once the issue has been resolved, we would appreciate it if you could update your review.
Sincerely,
The Customer Care Team
Flashy but solid program suite
Flashy but solid program suite that gives the casual end user some video conversion and management tools.
17 March 2026
Unprompted review
I got a good quick response to an…
I got a good quick response to an irritating recurring problem on Freemake Video Downloader.
15 March 2026
Unprompted review
I had a problem with my freemake and…
I had a problem with my freemake and they helped me with it and now I have no problem anymore. Fantastic
14 March 2026
Unprompted review
Key Purchase
I would like the purchase of a 'bundle' with a key to be used in more than one pc.
17 March 2026
Unprompted review
Reply from Freemake
Hello,
We understand your disappointment; unfortunately, this feature is not currently available. You may purchase a second key. We apologize for any inconvenience caused.
Sincerely,
The Care Team
Terrible customer service…
They refused to acknowledgemy concern and did not remotely attempt to solve it.
Some of the worst customer service I have ever experienced.
I had already paid for a program they now wanted me to pay for twice and then tell me I didn't.
I then told them I wanted my $ back for the new program i bought thinking I was getting a bundle like I previously had and they refused to even remotely be helpful.
A complete joke of a company. Spend your $ elsewhere!
1 March 2026
Unprompted review
Reply from Freemake
Hello Dwayne,
I am very sorry, but our support team has already informed you that the key you purchased was for a different product. If you purchased any additional keys using a different email address, please let us know.
Sincerely,
The Care Team
In my humble opinion
In my humble opinion, you have destroyed your company with your greed and incompetent actions. Your upgrades are useless. Your program no longer does what it did. Work...
16 March 2026
Unprompted review
Reply from Freemake
Hello Eugene,
Our program could not have been the cause of the problems with your computer. Unfortunately, we are unable to offer any assistance in this situation.
Sincerely,
The Customer Care Team
Jährliche Abzocke
2024 kaufte ich eine Lebenslangen Lizenschlüssel, für alle Packs. 2025 musste ich nochmal einen lebenslangen kaufen. Jetzt 2026 soll ich wieder einen kaufen ?! Nichts als Abzocke, jedes Jahr soll man zahlen.
Antwort vom Support: ich solle alle alten Registry Einträge, etc, löschen, dann würde mein alter, bzw. den die mir geschickt haben, Schlüssel funktionieren -> ich habe einen neuen PC, erst alles neu installiert ! Schlechter Witz .
Ich soll mich also an den Support wenden, auf die Idee wäre ich ja nie gekommen....Das hatte ich vom Support bekommen:
Freemake (Freemake)
10. März 2026, 21:34 UTC
Hello,
We're sorry for the inconvenience caused.
Could you please remove Freemake from your computer by deleting it from the registry? It is better to do this manually. Please make sure you followed the reinstallation instructions including clearing registry entries.
.......support. freemake. com/hc/en-us/articles/210915526-Freemake-Video-Converter-still-doesn-t-work-I-ve-tried-ALL-suggestions-What-can-I-do
You can also try to use any uninstalling software that completely deletes the applications from the PC.
For example, CC Cleaner, REVO Uninstaller, Wise Program Uninstaller or similar.
Then install Freemake from this link:
......... freemake. com/2/
Kind regards,
Freemake Team
Nur ein Lizenzschlüssel der funktioniert, nicht laut Fehlermeldung "veraltet" ist, beeinflusst meine Bewertung.
16 March 2026
Unprompted review
Reply from Freemake
Hallo,
es tut uns sehr leid, dass Sie in diese Situation geraten sind. Dies war die Folge eines technischen Fehlers und hätte nicht passieren dürfen. Bitte wenden Sie sich an unser Support-Team unter support@freemake.com; wir werden diese Angelegenheit umgehend klären. Sobald das Problem behoben ist, würden wir uns freuen, wenn Sie Ihre Bewertung aktualisieren könnten.
Mit freundlichen Grüßen,
Ihr Kundenservice-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.