whilst the information was good I have the reverse of the problem I had. What is now happening, is the BBC channels are now doing what some of the channel were doing (picture freezing) and other chan... See more
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Review summary
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Despite my 3* rating we like the new Freely TV streaming service a lot and use it in preference to Freeview free to air because the picture quality is better, especially for the channels broadcast in... See more
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A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
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Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
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The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
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United Kingdom
- freely.co.uk
3.2
Average
817 reviews
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IMPROVEMENTS NEEDED
IMPROVE - PUT A NOTICE ON FRONT COVER OF 4 PAGE MANUAL - THAT A DETAILED MANUAL IS AVAILABLE ON THE TV UNDER SUPPORT ON LINE Subject: Incorrect BBC Regional News Feeds on Freely
I am consistently being shown the wrong BBC regional news feeds on Freely. Despite entering my correct postcode, Freely frequently offers me BBC Channel Islands, BBC Look North, BBC South West and other unrelated regions. I rarely receive BBC London, which is the correct region for my location.
This suggests Freely is not reliably detecting my region and is falling back to incorrect BBC feeds, possibly due to IP mis‑routing or a bug in the regional assignment system.
Please update Freely so that:
The postcode entered by the user is used to lock the correct BBC region.
The app does not default to random BBC regions when IP geolocation is inaccurate.
Users can manually select and save their preferred BBC region (e.g., BBC London).
This issue makes the “local news” feature unreliable and reduces the usefulness of the service. Thank you for reviewing this and considering improvements.
FREELY REPLY TO ME Your request (154848) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email. MY REPLY TO FREELY SUPPORT NO THIS HAS NOT BEEN REVIEWED BY STAFF -BECAUSE I GOT A STANDARD REPLY -PROBABLY FROM A COMPUTER- AND DOES NOT DEAL WITH MY ORIGINAL MATTERS FREELY NEEDS SEARCH OPTION ON ALL SCREENS AND MORE EASIER NAVIGATION- IT IS SO COMPLEX DOING STUFF GIVING FEEDBACK TO FREELY WHEN I WANT TO IS VERY DIFFICULT consider whether Increasingly relying on automated systems, chatbots, or social media channels that are not suitable for submitting meaningful feedback or raising issues that require accountability is correct . this trend reduces transparency, undermines consumer rights, and creates barriers to fair communication between companies and the public.
20 May 2026
Reply from Freely
Thanks for taking the time to share such detailed feedback.
We appreciate you outlining your concerns regarding BBC regional feeds, navigation, accessibility of support information and the overall feedback process. Regional content selection can sometimes be influenced by a combination of postcode information, connection environment and how location data is interpreted by the platform at the time.
We also appreciate your comments regarding clearer documentation, easier navigation and the ability to provide feedback more directly. Feedback around usability and viewer experience is important as Freely continues to evolve across different devices and services.
We understand your concerns regarding automated responses and support processes, and we appreciate you taking the time to explain your experience in detail.
Thanks again for your feedback.
Poor customer service
Poor customer service.
TV guide 1 hour behind actual time.
After trying a few things I was
Told to phone my TV manufacturer
18 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you sharing honest feedback about your experience with the TV guide timing and the support provided. In some cases, features such as time and guide data can be influenced by device-specific settings or software behaviour, which is why contacting the TV manufacturer may sometimes be recommended as part of the troubleshooting process.
This doesn’t mean support from our side ends there, you're more than welcome to contact us again and we would welcome the opportunity to assist.
Thanks again for your feedback.
Yeah very helpful sorted my problem out…
Yeah very helpful sorted my problem out straight away
20 May 2026
Reply from Freely
Thanks so much for the 5-star review!
It’s great to hear the issue was sorted quickly and that the support provided was helpful from the outset. Getting viewers back up and running as smoothly as possible is always our aim.
One of the useful things about Freely is being able to access live TV and catch-up content together in one place, making it easy to continue watching programmes you may have missed.
We really appreciate you taking the time to leave your feedback 🙂
It won't let me scan for channels when…
It won't let me scan for channels when set on TV Arial/internet scan shows zero chanels found and yes my antenna works fine on other TVs without freely
19 May 2026
Unprompted review
Reply from Freely
Thanks for giving us your feedback.
When a channel scan returns no results, this can sometimes be influenced by a combination of factors such as setup configuration, signal environment, or how the TV is detecting available sources at the time.
We understand this prevents normal viewing and appreciate you sharing what you’ve observed, including that your aerial works on other TVs.
We'd welcome the opportunity to take a look into this with you, and get everything working as intended. Please contact us via: https://www.freely.co.uk/help/faqs/contact-us and we'll do everything we can to assist.
Thanks again for taking the time to share your feedback with us
Freely is truly awful
Freely is truly awful, we purchased a Hisense tv with freely built is as we have very poor reception where we live. The freely tv is constantly freezing requiring resetting the broadband router and tv to fix it. This only works for a short time them you have to do it all over again. We have bought a freesat box now which work fine, all of the time
19 May 2026
Unprompted review
Reply from Freely
Thanks for sharing your feedback with us.
We appreciate you outlining the issues you've experienced. Where interruptions like this occur regularly, they can sometimes be influenced by a combination of factors relating to the home network environment, device setup or how the TV is maintaining its connection over time.
We'd really like to take a look into this with you and offer troubleshooting assistance. If you'd like to, please contact us via: https://www.freely.co.uk/help/faqs/contact-us Our knowledgeable support team can run through some checks with you, and help to get things working as they should.
Thanks again for reaching out and sharing your thoughts.
Very helpful chat response from Jason
Very helpful chat response from Jason . Kind considerate to older generation user !
My problem not resolved but tried everything available ! Wi fi always the problem in a ground floor flat ! Thank you for trying so patiently !
19 May 2026
Reply from Freely
Thank you for the 5 stars!
We're really pleased to hear that you had a pleasant experience with our knowledgable support team. Taking the time to explain things clearly and work through available steps carefully is something we know can make a real difference.
One of the handy things about Freely is that, with WiFi and power, you can move compatible TVs or devices more freely around the home without needing to rely on a traditional aerial point in each room.
Thanks again for taking the time to leave such thoughtful feedback 🙂
Very fast response
Very fast response. However having been advised to reboot we still cannot get onto freely.
19 May 2026
Reply from Freely
Thank you for sharing feedback with us today.
We’re pleased to hear the initial response was provided quickly, although we appreciate the reboot steps did not resolve the issue in your case. In some situations, additional troubleshooting may be needed depending on the device setup and connection environment involved.
We would welcome the opportunity to take a second look at this with you, you’re welcome to contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We can review what’s already been tried and offer further assistance.
Thanks again for your feedback.
Jason was unable to fix the problem
Jason was unable to fix the problem - only able to get BBC1 & 2, STV, iPlayer and STV player - all other channels were there on the initial installation but stopped allowing us to access them - couldn't re-instal - email sent to us for tech. support asked far too many in-depth questions - gave up!
19 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you describing your experience with channel availability following installation. In some cases, resolving issues like this can require more detailed troubleshooting information so the Technical Team can properly investigate the setup and narrow down possible causes.
We understand this process may have felt a little overwhelming, and we'd like to invite you to give us a call so we can help move things forward.
If you'd like to call us via the phone number listed on this page: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team. We'd be more than happy to go through the Tech Team email with you, and help to get you back to enjoying free UK TV.
Thanks again for your feedback.
Lots of problems, terrible. ETV303 errors.
Bought a Sharp TV that uses Freely as it's TV facility.
Soon found that I had to log in to various services to watch even things like BBC and ITV which I gather is because it uses my internet despite having an aerial attached. This means it is using my home internet data and bandwidth for watching free tv channels which should be unnecessary.
But then I found the big issue: after a few days I found I was getting errors (ETV303 error code) stopping me from watching even BBC or ITV. I searched online, retuned, did all of the recommended stuff but it still took a few days before my service resumed.
Then this same issue seemed to hit me about every two weeks. It was asking me for my postcode then telling me the local channels weren't available.
Put up with it for a couple of months of these regular issues but enough was enough and I took the TV back for a refund.
Sorry Sharp, I thought the TV was great but spoilt by Freely.
18 May 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share such detailed feedback.
We appreciate you outlining the experience you had while using Freely. Freely delivers channels over the internet, which is why access to services such as BBC and ITV requires an internet connection even where an aerial is also connected to the TV.
Freely also combines live TV with on-demand content, so you can pause or restart programmes directly from the guide. This is why compatible apps require being signed in.
We appreciate you sharing your experience and have noted your comments regarding both reliability and overall usability.
Thanks again for your feedback.
Reply from Freely
Thanks so much for the 5-star review!
We really appreciate you taking the time to leave your feedback.
One of the handy things about Freely is being able to browse live TV and on-demand content together in one place, making it easy to jump between what’s on now and programmes available to catch up on.
Thanks again for your support 🙂
I regret buying this tv
I upgraded my tv in size from a ROKU to a hisense freely. No return button between channels. Home page does not have spotify and cant download.always trying to promote pay for channels like now and disney. Cant rearrange apps to keep the ones you use together. Regrwt buying this tv
17 May 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate you outlining the experience you’ve had since moving to a TV with Freely built in. Features, app availability and interface behaviour can vary depending on the TV manufacturer and operating system being used, which can sometimes make the experience feel different compared to other platforms viewers may be used to.
We understand the points you’ve raised around navigation, app organisation and promoted content, and we’ve noted your feedback.
Thanks again for sharing your experience.
Bought a TV with freely on having a lot…
Bought a TV with freely on having a lot of problems with programmes not working, channel freezing, coming up with technical errors. Very frustrating!
8 March 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share your feedback.
We understand your experience hasn’t been as expected. Issues such as freezing, playback interruptions or technical error messages can sometimes be influenced by factors relating to the device setup, network environment or how the TV is communicating with the platform at the time.
Our Support Team can look into all of these details with you and help to make sure that you're getting the seamless experience we aim to provide. You can reach our Support Team here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for reaching out, and sharing your experience.
Since I used your advice I no longer…
Since I used your advice I no longer get any itv channels is there any way I can cancel freely or do I need to buy a new tv
15 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
Freely is built into the way that compatible TVs and streaming devices deliver channels, so it isn’t something that can be separately cancelled or removed in the way a subscription service can.
There can be a number of factors that can affect channel availability depending on the setup and connection environment involved.
We’d really like the chance to take another look at this with you and review what’s already been tried. You can contact us here: https://www.freely.co.uk/help/faqs/contact-us and ask for the Reviews Team.
Thanks again for your feedback.
Unfortunately the person i talked to…
Unfortunately the person i talked to did not have the knowledge about the Freely TV,s and could not answer my question
15 May 2026
Reply from Freely
Thank you for sharing your thoughts with us.
We appreciate your comments and understand your concern regarding the support experience you received. Freely is available across a wide range of different TVs and streaming devices, so in some cases the information available can vary depending on the specific model or manufacturer involved.
We’ve noted your feedback, as providing clear and informed support is something we take seriously.
Thanks again for sharing your experience.
ETV303 error code a constant feature on…
ETV303 error code a constant feature on several channels and according to the website the only way to resolve this it to reconfigure the channels which is time consuming and only resolves the issue for the day. Same thing next day but no other solutions from customer services. Was far better off with Freeview.
17 May 2026
Unprompted review
Reply from Freely
Thank you for sharing your feedback with us.
We understand it’s not ideal when a step only provides a temporary improvement rather than a lasting resolution.
In some cases, repeated channel or service errors can be influenced by a range of factors relating to setup, connection environment or how the device is communicating with the platform at the time, which can require further investigation beyond the initial troubleshooting steps.
We'd welcome the opportunity to take another look at this with you. Please contact us here: https://www.freely.co.uk/help/faqs/contact-us
and ask for the Reviews Team, who can review what’s already been tried and offer further support.
Thanks again for your feedback.
Reply from Freely
Thank you for leaving us a 5-star review!
We're delighted to know that the problem was solved. We know clear guidance can make all the difference when trying to resolve an issue, so it’s lovely to hear this was your experience.
Freely also makes it easy to move between live TV and catch-up viewing, so if there’s ever something you miss, you can jump straight into available on-demand content from the guide.
Thanks again for taking the time to share your feedback 🙂
Good Service
The interaction and patience in taking me through the various steps to resolve the issue was excellent
14 May 2026
Reply from Freely
Thank you for the 5 stars!
We place a lot of importance on making sure viewers have access to support that's quick and easy to follow. We're delighted to hear that you had a positive support experience and that the guidance provided helped work through the issue step by step.
A feature many viewers find handy is being able to pause and rewind live TV, giving a bit more flexibility if you need to step away from something you’re watching.
Thanks again for taking the time to leave your feedback 🙂
Very helpful service
Ellie was the person I had a conversation with over issues with Freely on the TV. She was brilliant and tried to help me as much as she could. Unfortunately I gave her incorrect details so things didn't work out well. This wasn't Freelys mistake it was mine. The help I received was first class and it warranted 5*
13 May 2026
Reply from Freely
Thanks so much for the 5-star review!
Taking the time to work through issues carefully and provide as much help as possible is exactly the kind of support we aim to deliver. We’re thrilled to hear you had such a positive support experience with Ellie.
Don't worry about the details, these things can happen, and it’s great to hear the experience still left a positive impression overall.
One of the useful things about Freely is being able to access live TV over broadband without needing an aerial, giving viewers a bit more flexibility around where they watch.
We really appreciate you taking the time to leave such kind feedback, and if you ever need any assistance, you're always welcome to get in touch 🙂
First line service responsive but did…
First line service responsive but did not resolve the issue (no ITV channels receivable). Escalated now to tech support.
15 May 2026
Reply from Freely
Thank you for taking the time to leave us a review.
We appreciate you outlining your experience so far, and we're happy to hear you found the support responsive. Some issues can require additional investigation depending on the channels or services affected, so escalation to the Tech Team helps ensure the right checks can be carried out.
We thank you for your patience while this is looked into further.
Thanks again for your feedback 🙂
Number of freely channels not requiring an ariel is still too low
While response was quick. Real problem with freely is, its whole point is channels with no need for an ariel. But 2 years on a significantly large number of freeview channels are not available on freely without an ariel, like sky news, arts, mix,quest, really, great tv channels, that's tv channels,tlc and so on. There seems to be no urgency in acquiring missing channels or attempting to communicate when their addition will happen.
15 May 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We appreciate your comments regarding channel availability and understand the importance of having access to a wide range of channels over broadband without needing an aerial connection.
Freely continues to grow and evolve, with channels and services becoming available over time depending on broadcaster participation and platform support. We also understand your comments around communication and visibility of future additions.
Thanks again for the 4-star review, we appreciate you taking the time to share your thoughts.
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