Bike is awesome x2pro My daughter loves it. Looks like her friends bike but is street legal. Great customer service.
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We had some issues with shipping, and a part was broken upon arrival. They quickly addressed the problem and shipped us out new parts. Fantastic customer support. Will buy again!
I knew Freego since 2014. I owned one of their Self-balancing Scooters and i used to ride it everyday and i balance well. It gave me a lot of fun. .... It is an amazing brand from California.
Company replied
So far so good, Freego got shipment out quickly. We had a problem with some missing parts, called the contact number, Rica handled the issue with a pleasant demeanor. Amazingly all the parts arrive... See more
Company replied
Company details
Written by the company
Freegobikes USA is a pioneering brand in the realm of eco-friendly transportation and personal mobility solutions. Established in 2012 and headquartered in Los Angeles, USA, Freego represents a successful blend of innovative engineering and American brand values. Our journey began in 2013 with the establishment of a state-of-the-art manufacturing facility, leveraging a highly efficient supply chain to swiftly penetrate global markets. Our product portfolio spans a wide range of innovative mobility devices, including Self-Balancing Scooters (Segways, Hoverboards, and Go-Karts), Electric Kick Scooters, and Electric Bikes. Today, we have proudly sold over 1 million units worldwide, solidifying our position as a globally recognized brand. At Freegobikes, we are deeply committed to advocating for green transportation. Our operational strategy and brand development are firmly rooted in the United States, guided by advanced management standards. By integrating cutting-edge engineering with global brand values, we offer distinctive, high-quality products that align with our philosophy of "Free Move, Go Green." Looking ahead, we are dedicated to expanding our sales network, enhancing product quality, and providing localized services. We are actively establishing independent hubs in key regions, including Germany, France, Italy, Central Asia, and Southeast Asia, to better serve our global customers. Freego USA is not just a brand; we are a movement towards sustainable and convenient mobility. We aim to lead the way in offering environmentally friendly transportation solutions, contributing to a greener and more sustainable future for all.
Contact info
4.5
Excellent
45 reviews
No recent history of asking for reviews
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Replied to 75% of negative reviews
Typically takes over 1 month to reply
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X2Pro is an amazing bike
X2Pro is an amazing bike. So smooth. Set up was extremely easy. Highly recommend this product and company!
1 May 2026
Unprompted review
great company
great company. Bikes ship fast and easy to assemble. Great customer service and replaces parts when they break.
13 May 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your kind support and feedback! 🙏
We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider.
Enjoy your ride and stay safe!
Awesome service
Great bikes and awesome service they are quick to respond and they have you covered if you need anything replaced under warranty amazing all around!
13 May 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your kind support and feedback! 🙏
We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider.
Enjoy your ride and stay safe!
Very good bikes/customer service
Very good bikes, costumer service is 10/10 Rica is a very good employee the bikes are sturdy and have good sped and off road ability’s.
11 May 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your amazing review and kind words! 🙌
We truly appreciate your 10/10 compliment on our customer service, and we’re thrilled to hear Rica provided you with such a great experience.
Our bikes are built to be sturdy, fast, and ready for off-road adventures, and it means a lot that you love the performance. Enjoy every ride, and we’re always here to support you!
Enjoying life with the new freego x3…
Enjoying life with the new freego x3 pro. It was definitely worth the wait. My experience with freego’s customer service has been great thanks to Rica. Any issues I have had along the way she has been there to help me through as if it was her own. Big Thanks to Rica
7 May 2026
Unprompted review
Reply from Freegobikes
Thank you so much for this wonderful feedback! 🎉
We’re beyond happy to hear you’re loving your new Freego X3 Pro and that it was absolutely worth the wait.
It means the world to us that Rica took such great care of you and went above and beyond to help with every issue. We truly appreciate your kind words and big shoutout to her!
Hope you keep enjoying every ride with your X3 Pro, and we’ll always be here for you anytime you need us
Purchased the bike with unknown…
Purchased the bike with unknown knowledge of it and took a chance. The bike was shipped farely quick. When i was notified that my bike was delivered somehow my front tire was at a location. I contacted costumer support and Rica helped me out
3 May 2026
Unprompted review
Reply from Freegobikes
Thanks for your feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.
Good quality and very helpful service
So far so good, Freego got shipment out quickly. We had a problem with some missing parts, called the contact number, Rica handled the issue with a pleasant demeanor. Amazingly all the parts arrived the very next day.
The bike was easy to assemble, we have a couple other street e-bikes.
We’re completely satisfied customers thanks to our Rica at Freego.
Dan
6 May 2026
Unprompted review
Reply from Freegobikes
Thanks Dan, for your quick feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.
Great service
This is an amazing company out of all the companies I have dealt with there are the fastest to respond and always have good products
5 May 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your wonderful compliment! 🙏
We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!
Freego x3 and customer service
Customer service is great, they answered every question I asked and made things more understandable. The freego x3 is such a great bike, I love the suspension and how it uses a NFC card to power on. This is a bang for your buck!
28 April 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your wonderful compliment! 🙏
We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!
Freego X-man XO electric dirt bike
Freego X-man XO electric dirt bike. Great begginer bike for someone 10-12 yrs old. Quality and price is fair. Battery lasts long and charges 3hrs or less. Customer service is quick to respond and fix and issues with bike quality or problems.
27 April 2026
Unprompted review
Reply from Freegobikes
Thank you so much for your wonderful compliment! 🙏
We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!
My X3 & Rica are great!
Hello Freego,
I love the bike and just wanted to let you know that your employee “Rica” gets a 10 out of 10 for customer service. Rica always returns my calls when I have missed her and has even called me during my pre-order period just to check in with me and keep me informed, you’re lucky to have her!
Thanks, Craig
24 April 2026
Unprompted review
Reply from Freegobikes
Thank you so much, Craig! 🤍
We’re absolutely thrilled you’re loving your X3, and your kind words about Rica mean so much to our whole team.
It’s wonderful to hear she’s always quick to return your calls, kept you fully updated during your pre-order, and delivered such amazing 10/10 customer service. We truly agree—we are incredibly lucky to have Rica on our team!
Enjoy every moment riding your X3, and thank you again for your heartfelt review
The customer service was so efficient
The customer service was so efficient. Recommended. Love it
12 March 2026
Unprompted review
Reply from Freegobikes
Thank you so much, Craig! 🤍
It’s wonderful to hear our customer service is quick to return your calls, kept you fully updated during your pre-order, and delivered such amazing 10/10 customer service. We truly agree—we are incredibly lucky to have Rica on our team!
Enjoy every moment riding freego bike and thank you again for your heartfelt review
My Freego X2 Pro is great 😁
My Freego X2 Pro is great 😁
Reasonable price. Impressive performance. And good after sales parts and support.
Compared to my Nachbike R3, and GT73 Pro, the Freego is the BEST of the bunch . Everyone that tries all three bikes agrees.👍
17 March 2026
Unprompted review
Reply from Freegobikes
Really appreciate your detailed comparison and love for the Freego X2 Pro!
Just to share the full specs with you: the Freego X2 Pro is built on a 60V platform, equipped with an 80A controller and a powerful 6KW motor. It’s far more upgraded than the competitor models you mentioned. Most of their bikes only come with a 50A controller, and many are still using 48V or 52V systems.
No wonder the X2 Pro outperforms them in power, speed and overall riding experience. Glad you can feel the difference and share your honest feedback!
I knew Freego since 2014
I knew Freego since 2014. I owned one of their Self-balancing Scooters and i used to ride it everyday and i balance well. It gave me a lot of fun. .... It is an amazing brand from California.
26 June 2025
Unprompted review
Reply from Freegobikes
Thank you so much for being such a long-time part of the Freego family! 🎉
It’s incredible to hear you’ve known Freego all the way back since 2014, and loved riding our self-balancing scooter every single day. We’re so glad it brought you so much fun and great riding memories over the years.
We’re truly honored that you recognize us as an amazing brand from California. Your long-term trust and support mean the world to us, and we’ll keep building powerful, reliable rides for many more years to come. Enjoy every journey with Freego!
They won't ship your parts
Twice now I have tried to order replacement parts for my DK200 and both times after having paid full price for my parts they canceled my order for no other reason other than I wouldn't take a picture of my bike to show them. They say that it's so they don't send the wrong part because different companies make their parts for them That's a load of BS because a part is a part and there is no technical know-how needed when replacing these parts. Beware of buying a bike from them because if you need replacement parts it's a good chance that they won't ship them and if they do it takes forever for them to ship it. They say they have a US warehouse but I've yet to see it. They also say that they have free shipping and nowhere does it say that it doesn't apply to replacement parts yet I was charged for shipping.
So be prepared to get charged for shipping if you're buying replacement parts.
4 December 2025
Unprompted review
Reply from Freegobikes
We are truly sorry to hear about your frustrating experience with ordering replacement parts for your DK200, and we take your feedback very seriously.
The reason we kindly ask customers to share a photo of their bike is only to confirm the exact model and version, to avoid sending incompatible parts that end up delaying your repair further. Many of our models have updated internal components over the years, and parts are not universally interchangeable — this step is meant to protect you from getting the wrong item, not to create trouble.
We sincerely apologize for the order cancellation confusion, the shipping cost misunderstanding for replacement parts, and any inconvenience this has caused you. It is never our intention to make the parts ordering process difficult for our customers.
Our US warehouse is fully operational, and we always strive to ship replacement parts out as quickly as possible. Free shipping applies to full bike orders only, which is stated on our website; replacement parts are calculated with separate shipping fees, and we apologize this was not clear enough for you.
We truly want to resolve your parts issue properly. Please reach out directly to our support team via email: service@freegobikes.com or phone: 213-640-6875. We will personally verify your DK200 model, process your parts order smoothly, and assist you with everything step by step.
We deeply regret the bad experience this has caused, and we will optimize our website description and parts ordering process to avoid similar misunderstandings in the future.
Horrible customer care!!!!!!
Horrible customer I've been lied to but service reps from the very beginning of ordering replacement rim for my x2. Took a month and a halfto receive a rim that's totally diffrent from what comes on the bike to begin with. Was total 3 to 8 days when I placed my order and that it was coming from the USA warehouse, lie one it came from China, oh and just my luck the country was having their 10 holiday nice to have been informed about that one. Then that our was sent out but that still took like 4 or 5 days before it real left and started to come to the USA. Called to talk with someone but guess what there is no supervisor to talk to or anyone in that case they only talk through email. They only thing I was offered was to receive the rim which I've looked for three months to find the rim else were but nope you can only find it through freego, so send it back and all have a broken bike or they so send me diffrent spokes nipples which they say will fix the problem but pretty sure I'll need diffrent spokes as well cuz like i said totally diffrent rim. The company's a joke and from what I see doesn't care about customer satisfaction to the least bit. So unless you like being lie to and d!<% around don't but freego it will just be huge headache.
31 October 2025
Unprompted review
Reply from Freegobikes
We are extremely sorry to hear about your terrible experience with your X2 replacement rim order, and we sincerely apologize for all the frustration, miscommunication, and delays this has caused you.
We deeply regret the inaccurate shipping time estimate, the confusion about warehouse shipment origin, and the lack of timely communication regarding the holiday impact on shipping. It was not right to leave you uninformed and waiting for such a long time.
We also apologize that the rim you received does not match the original one on your bike, and for the inconvenience with limited support channels and no direct supervisor contact. This is far from the customer service standard we aim to provide.
Our team truly wants to fix this properly for you. Please contact our official support team directly via email: service@freegobikes.com or phone: 213-640-6875. We will personally check your order, verify the rim specification, and work out a proper solution to resolve your bike parts issue.
We take your feedback seriously, and we will improve our shipping notification, parts confirmation, and customer communication process to prevent this from happening to any other customer again. We are truly sorry for letting you down.
Bike broken 2 days into owning
Terrible have been waiting for a refund for a bike that arrived broken since 9/11 customer service has not been professional. Do not purchase a bike from this company
10 September 2025
Unprompted review
Reply from Freegobikes
sorry to hear that your bad feeling about our customer service. Did you contact Rica? most buyers recommand her for help. Email service@freegobikes.com or call 213-640-6875.
So far everything about dealing with…
So far everything about dealing with freego has been great. I ordered the F3 pro Max but it wasn’t in stock so I’m currently trying to resolve this issue. I felt the need to write this review because of someone I spoke to on the Freego team, Jacob was an incredible help in answering all my questions and I thought that should be recognized. It’s always hard to find someone easy to talk to on the phone but he was a pleasure. He helped me lock in on the bike I really want and definitely helped in leading me in my decision on purchasing a bike. I really look forward to receiving my bike the F3 Pro as long as it’s in stock.
28 July 2025
Unprompted review
Reply from Freegobikes
Thank you so much for your kind words and amazing review! 🙌
We really appreciate you recognizing Jacob’s incredible help and patience throughout your whole buying process. It makes us happy to hear he answered all your questions clearly and guided you perfectly to pick the F3 Pro Max.
Great news for you! We currently have stock for both F3 Pro and F3 Pro Max, so we can move forward with your order right away.
We’ll make sure everything goes smoothly from here, and we can’t wait for you to get your new bike soon. Enjoy your upcoming ride!
I spent $2,500 on this bike and have…
I spent $2,500 on this bike and have had issues from day one first the battery was no good after reaching out to customer service and providing proof they helped me and got new battery great thank you . Also rims were out of true or bent from factory I still have not got any replies about sending me replacement I’m disappointed I spent a lot of money on this bike I use it to commute and I shouldn’t have to come out of pocket and buy new rims because it’s brand new and I shouldn’t have these issues so my review is one star because how can u sell something for 2,500$ and it need to be fixed Yamaha Honda companies like that I buy a bike it’s ready to go and if not the dealer takes care any issues so buyers beware of freego bikes
15 May 2025
Unprompted review
Reply from Freegobikes
i think it is a misunderstanding. please contact Rica at service@freegobikes.com or call at 213-640-6875 .thanks.
Great experience, looking forward to new releases
Friendly and knowledgable staff, I actually purchased through a local reseller so it was nice being able to talk to them in person. I waited until I received the X2 pro before I left the review so I could comment on the bike as well. As for the bike, it's tons of fun and fast! it's a great bike for the price and compares with the more expensive bikes in that style. It's also has pedals so you can ride it like a bike if you choose and can make it legal to ride on the street.
27 August 2024
Unprompted review
Reply from Freegobikes
Thanks for your positive feedback. Yeah. you are right. X2 Pro has powerful motor with pedal assist and it was the best seller in 2025. We have X3 with 72V, 50AH for long distance riding. You can check more from our website www.Freegobikes.com
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