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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, robust build, and how well they meet expectations. The customer service is frequently described as exceptional, with many appreciating the quick, helpful, and conversational responses from the staff. People are impressed with the efficiency in resolving issues, often receiving replacements or solutions without delay, making the overall experience very positive. However, some customers reported dissatisfaction with customer service, citing unresponsiveness to emails, especially concerning returns, or delays in getting clear delivery timeframes. A few other people also felt that the product quality could be inconsistent, with instances of minor damage upon arrival or rusting after some time.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent communication,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the Hyper Pro... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the quick and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the products as well-built,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more

Company replied

Rated 5 out of 5 stars

Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more

Company replied

Rated 5 out of 5 stars

Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more

Company replied

Rated 5 out of 5 stars

I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Gym

About Freak Athlete

Written by the company

Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.

Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.

If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.

Check us out on socials or at freakathlete.co!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and people.

First of all it's a fantastic machine that makes training (especially legs and core) much easier and more accessible at home. If you dislike the gym, don't have a ton of space and/or money for a home gym and still want a good and useful (not just arms/chest) workout then this is a great option. Easy to put to the side when you're not using it. For me, 182cm and 73kg, it's pretty much perfectly sized. Plenty of exercises on the website and you can improvise some more.

After three months of pretty much daily use i did have a small issue with a couple of the knobs not tightening anymore but after contacting them they quickly identified the problem and sent replacements which solved the problem.

Great product and people. Obviously you never now how durable something will end up being but so far i highly recommend.

10 January 2026
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

This is everything we hope to hear. It’s awesome knowing the machine’s working that well for your space and training goals, and glad we could get those replacement knobs to you quickly. We’re always here if anything else comes up.

Rated 5 out of 5 stars

5 star service

Great customer service and great equipment!

9 January 2026
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Appreciate the kind words, that means a lot to us!

Rated 2 out of 5 stars

Poor Communication

I put in an order for a wheelbarrow sled two weeks and got separate emails with different order numbers despite only putting in one order. I emailed for clarification and it's now gone 4 days with nothing. I understand the holidays can put things on delay but I was at least hoping for a return email with some clarification. Hope I didn't make a mistake not going with Rogue.

8 January 2026
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really sorry for the lack of communication and delay getting back to you.

We’ve gone ahead and cancelled and refunded the order; the second order number you saw was just an attempt to re-push it to the warehouse after the original didn’t go through properly.

Appreciate your patience, and if you have any other questions we’re here to help.

Rated 5 out of 5 stars

Quality products

I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any hassle. The Hyper Pro was delivered very quickly after I ordered it which was impressive. Great quality product and very helpful customer service.

17 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Thanks for taking the time to share this, really glad to hear you’re impressed with the Hyper Pro and had a smooth experience getting the mistaken bench order resolved.

We’re here if you ever need anything else!

Rated 5 out of 5 stars

I previously gave the Hyper Pro a 3…

I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing business with companies like this. Nothing more satisfying when making a big purchase, than trusting you will be in good hands should anything go wrong.

5 January 2026
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate you taking the time to update your review. We’re sorry again for the issue with the pad, but it means a lot to hear that the team handled it the way you’d hope. We always want you to feel confident in your purchase, and we’re glad we could earn that trust.

Rated 5 out of 5 stars

new addition to home gym, bringing a wider range of exercises, solid bit of equipment.

Had a small issue when assembling due to the leg stand being slightly bent, the FA team have been great in responding & resolved it immediately.
Love my new addition to home gym, bringing a wider range of exercises, solid bit of equipment.

24 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Thanks for the thoughtful review: glad to hear it's been a great addition to your setup. Really sorry again about the assembly hiccup, but glad the team was able to step in and get it sorted fast.

Rated 5 out of 5 stars

Quickly responded to my questions

Quickly responded to my questions. Great communication and customer service. Showed strong support for disabled veterans and first responders. Will continue to support them for my gym equipment needs

27 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Appreciate your kind words and continued support, it means a lot.

We’re proud to stand behind those who serve and are always here to help with anything you need for your setup.

Rated 2 out of 5 stars

ABX Bench - money taken, no shipping, no reply.

No information about shipping date, no information. that shipping will not be performed quickly, no response to emails.

23 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really sorry again for the slower response than usual, much of our team was on a scheduled break during the holidays.

We’re glad we were able to connect, provide all the requested info, and get everything cleared up. Let us know if there’s anything else we can help with.

Rated 5 out of 5 stars

This company makes an amazing product…

This company makes an amazing product and their customer service is even better! I couldn't be happier with my purchase, setup was easy and the directions were clear and easy to follow. When I identified that that 2 bolts were missing they apologized and had them in the mail the next business day. If only every company was this easy to work with and supplied amazing products.

14 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate you taking the time to write this. Glad setup was smooth and that our team could make the missing bolt situation an easy fix. We’re always here if you need anything else.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very knowledgeable and accommodating.

16 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Thanks so much for the kind words, we’re really glad our team could make your experience a smooth one. Let us know if there’s ever anything else we can do to help!

Rated 5 out of 5 stars

Worth it

5 stars all around, first the machine is great quality great minds behind it you can tell right from the jump, and not having a lot of height it fits the bill for my basement, I haven’t tried every movement yet but the ones most important to me all feel good and I finally just got around to using the squat attachment and I had some skepticism but I’m pleasantly surprised how good they feel especially not having the greatest lower back I can get heavy squats in without having to worry about that too much, customer service was superb solving a minor issue, it takes some time getting used to the machine but really nothing bad to say and I’m happy with the purchase.

16 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Appreciate the detailed review! Glad to hear the machine is working well for your space and that the squat attachment delivered. It means a lot that you noticed the thought behind the design, and we’re really happy to hear our team was able to support you along the way.

Rated 5 out of 5 stars

Great customer service

Great customer service. Easy to connect with / communicate with, great follow up, and issue resolution was speedy.

8 December 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Appreciate the kind words! We always aim to make the experience as smooth and supportive as possible.

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