frasers.group Reviews 275

Ordered a handbag online, paid extra for DPD 24 hr delivery as it was a gift. Instead Frasers used Evri, a notoriously bad company. Still waiting for package. Frasers website is designed to prevent co... See more

Bought a pack of Moschino underwear, they were faulty, the finishing stitches and the labels were on the hip, they would definately bother at wearing time, even harm after a long wearing time, contact... See more

Received table and chairs and table faulty, got sent an Evri label that's not even for use for such a large item after paying for the pleasure. Impossible to contact anyone, links are broken, chat you... See more

If I could give this shop 0 I would! Came into store yesterday to buy an eyebrow pencil. I got home and opened the bag and the member of staff has not put the pencil in the bag! I have been trying f... See more

I have been a Studio customer for many years and continued with Frasers when they bought Studio/Sports Direct. The only issue I have is to watch very carefully how your orders are processed. I placed... See more

I know what cashmere is, and this 3/4 zip was NOT cashmere. Not only that, there was no label with washing instructions, fabric content, place of manufacture etc. Guess why. Because it probably isn’t... See more

Price of goods were good. However, condition of the items were bad. They were boxed actions figures that were packaged in the post using a thin plastic bag, only suitable for clothing, when they shoul... See more

Item stopped working. Tried to return it using their returns label. Appearently went to wrong place which was my fault. Communications pitiful. Now 8 weeks of constatnt emailing and being told to wait... See more

very very bad,, proper SCAMMERS..this need be reported immediately.i have ordered lots of clothes 25th August online some are not delivered till now. Absolutely it is impossible to contact them ,,the... See more

Over 2 months after returning an online order and still Frasers have not refunded. I am paying interest to my credit card provider for items returned. Despite numerous emails to Frasers and sending... See more

Bought an item from Flannels, expensive. Wore it once and washed it per label instructions. Shrunk beyond use. Took it on store and was told they won't do anything because they can't prove I didn't fo... See more

Still no joy with getting order they are the most disgusting cheating despicable company with no customer service at all. Everyone should avoid. Can't call them the don't respond. Owe my elderly pare... See more

Ordered item on-line but was of very poor quality and so I returned it in December (after paying an additional £4.95 for the privilege) but still no refund. The worst thing is that their 'contact' web... See more

Trying to return two items however none of my details are recognised by the ‘returns process’. I ordered on understanding I would be able to return unsuitable items and am unable to do so. No contac... See more

Ordered a xxxxl Lacoste gilet … paid next day delivery…. Received XL ! Ordered another xxxxl Lacoste gilet… paid next day delivery…. Received XL again ! So now got 2 XL gilets and no one to contact at... See more

Very, very poor. I need to return a coat but don’t have the order number (it was sent to the incorrect email address). Despite contacting Frasers across socials, I am making no progress. It is impossi... See more

Appalling. Wish I’d read these reviews first. Ordered trainers which were not the expected colour when they arrived. Paid to return them, using the postage label provided. Two weeks later I receive an... See more

If I could give zero stars i would. I purchased a hugo boss bracelet but was posted an empty box. I filed a complaint immediately and after some time I was informed that they couldn't do anything as s... See more

I placed an order for 2 items and received a bag that just had bubble wrap in, so both items missing. I believe there are people in dispatch department stealing things. After weeks of emails to Fraser... See more

Standard typical braindead customer service from Frasers Group/Sports Direct. Received two items not matching the advertised description. Raised a complaint and heard nothing back. I’m allowin... See more

Avoid at all costs, I didn’t receive my order and didn’t realise I had to continue paying as I was waiting for a refund. Furthermore I needed to update contact details to get alert for payments, their... See more

Whatever you do have nothing to do with Fraser Group Ltd or any member of that group. Because I raised a dispute over a product not fit for purpose they affected my credit score and I am still trying... See more

Parcel was not delivered - large order of £569.91. Sports Direct confirmed this was not delivered and would provide a refund. Fourteen days later, still not processed and the company is ignoring email... See more

this company is a joke! ordered some trainers with flannels, only for them to go missing after delivery. after 3 weeks of messages i managed to get another pair sent. they were too small so i i retur... See more

Frazers had a black friday offer - spend £100 get a £20 voucher in January. I spent £115 on a bangle, dessing gown and a pair of earings all Christmas gifts. When I opened the package the earings wh... See more

Charged for delivery, even when picking up from the shop, then informed that they won't take returns at the shop, or even swap at the shop for a different size. I won't be ordering on line from them... See more

1* is being generous. Since the change over from Studio. Poor communication, very difficult to access order details. Placed on a payment plan I did not set up. Thankfully can afford to clear my accoun... See more

What a joke. I placed an order, one item being completely faulty, cannot believe it was sent out like it. Trying to return it is a joke. You cannot speak to anyone or contact them via the website. It... See more

Please do not buy from the Frasers group! Total scammers! I bought a bag and trainers at £997.00 Evri left parcel at my door sending a picture to prove it was left at my door, when I got home... See more

Slippery bastards I orders a pair of trainers Delivery was quick & I tried on to find a bit too big Not laced up just tried one foot Started on line return only to receive pop up that this ite... See more

Ordered a Jack Wolfskin Ld61 Phantom 14 (L) Product Code: 441387/03/430 £80 reduced from £170 - Good deal. Item arrived perfect EXCEPT the electronic security tag was attached. The... See more

Ordered 2 jackets, 1 in medium and 1 in large to compare sizes. One jacket was not sent, and very difficult to get through to customer service to get a refund. They also refused to give return postage... See more

I would not give this company any stars. What a dishonest, disgraceful and immoral company. After ordering a dress and returning it in brand new condition, over 20 emails later, (mostly bot repeated... See more

Order still not arrived 2wks later . But took payment straight away. Appalling service cannot speak to anyone only on web chat who said it had been delivered. When I asked delivered where to , no an... See more

I am owed a full refund as my order was damaged beyond repair in transit (and therefore never got delivered) and Frasers have been unresponsive. I will never order from them again and suggest you don'... See more

If i could give this company no stars I would. Ive shopped in their store plenty of times with no issues so I decided to shop online. I didnt realise you cannot return items into store (the start of m... See more

Appalling. My order was duplicated. There is no customer service whatsoever. Not even worth one star. Zero stars. Avoid this company at all costs.

Ordered two items, tried to return one only for the website to refuse my order number. No phone number, no customer service. I can't believe this is legal in this day and age.. I will never shop at a... See more

I bought a shirt that was supposed to to have been reduced from £70 to £49 in the Glasgow store. I was in a hurry and stupidly didn't notice that I had been charged full price. When I got home (Lon... See more

Shame, having to write this to escalate a serious quality issue with a wardrobe ('Jack Wills Lancaster 4 Drawer Wardrobe Combi Unit). During assembly, the pre-installed plastic lugs for the hinges r... See more

Very bad customer service on chat line to them for over an hour asked them to phone me about missing item in parcel and was told they do not do calls

I ordered a bike on 21st November after saving up all year, as it was meant to be one of my son’s main presents. The bike never arrived at the store as promised - i had received notification... See more

I purchased a shirt from Frasers and paid £4.99 postage. I ordered a size M but received a size L. I spoke to customer service via Twitter and a return label was provided. I sent the sh... See more

I strongly advise anyone considering using Frasers Plus credit to pay for their order to avoid it at all costs. I encountered an issue with my address on the order and had to cancel. While the agent a... See more

Preordered mtg products they failed to take payment correctly now no stock is available I'd highly recommend ordering elsewhere if you want to secure stock.

The company is awful. Customer service is horrible. They do not take liability for their services. After returning my order, using prepaid return label provided by Fraser.Parcel successfully sent /sub... See more