While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Olive Oil Bottling Company

Written by the company

Dal 1906 celebriamo l’eccellenza della Sicilia con il migliore olio extravergine di oliva che sia possibile produrre.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good products - if properly packed. Customer service?

Hi, I have ordered with Cutrera a few times. The first order - mainly with jams / marmelade - arrived in poor condition: seems the glasses were not properly vacuum sealed and the product was leaking (what a mess!) After sending them pictures and explanation the faulty items were replaced. With my 2nd order I checked the glasses with jams upon receipt and all was OK. What I didn't check were the sauces (for pasta) as there was no problem on 1st order - but for the 2nd these were not properly sealed. When I complained / sent pictures about these I got no reply at all :( Also: as from second order they send you a tracking no. but no information to which provider this tracking information belongs to - for my 2nd order I still got another tracking no. after I asked and the name of the logistics company. For any orders after that I got no reply. Also the tracking no. they sent me is not working with the logistics company they have used last times.
Whenever I need something from them which I can't get from a retailer I will probably order again with them.

27 March 2026
Rated 5 out of 5 stars

Very reliable supplier

Fast delivery, despite of the fact that I'm not ordering from Italy, good communication allog delivery to be informd in each step abaout status.
Products are amazing, I my view real tatse of Siciliy! Olive oil is sublim!

30 January 2026
Rated 3 out of 5 stars

Superior quality and The olive oil taste so good

The olive oil itself is very good, they have the superior quality of olive oil in the market. We loved it and taste so good. The only problem I’ve encountered is when the package arrived, one bottle is broken and the oil is dripping. I sent an emailed to report the incident but no reply 😢 soI can ask for replacement.
I suggest next time- please wrapped with bubble wrapped, specially i bought 12 bottles of OLIVE OIL, and The latta is slight Diformed 😢 too

27 January 2026
Rated 5 out of 5 stars

Absolutely amazing olive oil!

I’ve tried many olive oils over the years, but nothing compares to Frantoi Cutrera. The flavor is rich, fresh, and perfectly balanced. You can really taste that it’s made with care. It has that beautiful peppery kick at the end that makes it perfect for salads, bruschetta, or just a piece of bread. The packaging was solid, delivery was quick, and everything arrived in perfect condition. Honestly, if I could give more than five stars, I would. This oil has become a staple in my kitchen.

3 September 2025
Rated 5 out of 5 stars

I love this olive oil from Cutrera

This oil is the best I've ever tasted, and it's become my favorite. I use it for baking bread, cooking, frying, and, of course, salads.
The flavor is very natural and aromatic, with a very subtle bitterness and savory.
I'm now ordering it for friends and sometimes bring some oil to parties. It's always special when someone tastes it.
Thank you for letting me get it directly. Best regards

1 September 2025
Frantoi Cutrera logo

Reply from Frantoi Cutrera

Ci fa piacere e siamo molto orgogliosi!
Grazie mille!
Per qualsiasi cosa siamo sempre a sua disposizione e cercheremo sempre di più di migliorare il nostro servizio, grazie anche ai vostri preziosi consigli.

Ci auguriamo di risentirci presto!
Frantoi Cutrera

Rated 5 out of 5 stars

The best olive oil I have ever tasted

I found this olive oil in a deli shop in Brussels. Apparently the only store in Belgium where to find.
So I went to look for it online. They have so many qualitative and organic products on the site, I purchased different items and different oils.I hope they will also surprise me positively. The primo Dop is the best olive oil I have ever tasted. The delivery went very smooth.Just one small remark, there was a button that you could click and would receive a small bottle of olive oil for free after a purchase above a certain amount, but it did not work.

4 August 2025
Frantoi Cutrera logo

Reply from Frantoi Cutrera

Hi Katleen, thank you so much for your nice review!
We are very sorry for this inconvenience: there was probably an error in the warehouse and the gift was not included in the package.
We invite you, if you wish to place a new order, to contact us: we will insert a gift.

Greetings
Cutrera oil mills

Rated 1 out of 5 stars

Very bad experience

Very bad experience! they sent the parcel in two boxes, wrote wrong adress and country. one box disappeared and they don't even bother to look for it. they attached another recipient's shipment confirmation and it disappeared. good oil, but don't buy online..

Pessimo! Hanno spedito il pacco in due scatole, scrivendo in un altro paese. Una scatola è scomparsa e non si sono nemmeno preoccupati di cercarla. Hanno allegato la conferma di spedizione di un altro destinatario ed è sparita come l'acqua. Buon olio, ma non comprate online.

27 June 2025
Frantoi Cutrera logo

Reply from Frantoi Cutrera

Dear Raminta,
Our Customer Service is in touch with you and they are investigating with the courier to find out what happened. Surely they will find a solution for you.
Kind regards
Frantoi Cutrera

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery. The delivery was correct and the product tastes great. Being excellent is that simple!

26 May 2025
Frantoi Cutrera logo

Reply from Frantoi Cutrera

We are very pleased and proud!
Thank you so much!
For anything you may need, we are always at your disposal.

We hope to hear from you again soon!
Frantoi Cutrera

Rated 5 out of 5 stars

Top quality oils, wonderful guided tour!

We had a guided tour of more than 90 minutes with Flavia. Very knowledgable insights into the production of olive oil and a tasting experience between several oils and how to distinguish good from bad quality. It was just great! And their oils are gorgeous! No wonder we found them in several fine restaurants around Ragusa. Top experience!

22 May 2025
Unprompted review
Frantoi Cutrera logo

Reply from Frantoi Cutrera

We are very pleased and proud!
Thank you so much!
For anything you may need, we are always at your disposal.

We hope to hear from you again soon!
Frantoi Cutrera

Rated 5 out of 5 stars

The Best Best olive oil

The Best Best olive oil

25 March 2025
Frantoi Cutrera logo

Reply from Frantoi Cutrera

We’re glad and very proud of it!
Thank you very much!
We’re always at your disposal for anything you might need.

We hope to hear from you again soon!
Frantoi Cutrera

Rated 1 out of 5 stars

Very bad service

Very bad service

5 August 2024
Frantoi Cutrera logo

Reply from Frantoi Cutrera

Hello Yasar,

We are very sorry for the negative review. Fortunately we have promptly resolved the problem and now you have been refunded of the missing goods. We apologize for the unexpected, hope to see you soon in our shop and that you can change your review.

Regards

Rated 5 out of 5 stars

Excellent

Excellent service

23 January 2024
Frantoi Cutrera logo

Reply from Frantoi Cutrera

Thank you, Fiona, for your kind words. We're delighted to hear that you found our service excellent. We always strive to provide the best experience for our customers, and it's wonderful to know that we've met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to serve you again in the future.

Show reviews in all languages. (359 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look