FranklyFlooring&Furniture Reviews 

239
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, noting that the costs are significantly lower compared to other alternative market options. Consumers also note the fast, reliable delivery service, alongside simple and very straightforward online ordering processes. Buyers appreciate the helpful communication and prompt responses regarding all of their purchases and shipping schedules. Some reviewers were not happy with unexpected delivery delays and missing items that caused serious scheduling issues for home renovations. A few other people also felt that customer support failed to provide timely updates when urgent problems arose with their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting on-time arrivals and... See more

Product

People report positive experiences with product, highlighting that items are delivered as ordered, exactly as... See more

Price

Clients share positive opinions on price, consistently noting that costs are extremely competitive and... See more

Order

Reviewers highlight ambiguous aspects of order, with several consumers praising the easy ordering process and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting great communication, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more

Company replied

Rated 5 out of 5 stars

we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more

Company replied

Rated 5 out of 5 stars

So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more

Company replied


Company details

  1. Flooring Store
  2. also in
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Furniture Wholesaler
  6. Home Improvement Store
  7. Wood and Laminate Flooring Supplier

Written by the company

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(239)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent transaction and customer…

Excellent transaction and customer service throughout will be using in the future as my go to flooring supplier
Many Thanks
Duncan

3 March 2025
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Duncan, thanks for the review they really do mean a lot!

Rated 5 out of 5 stars

Great service

Very easy to order, competitive price and delivery right on time!

18 March 2025
Unprompted review
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Reply from FranklyFlooring&Furniture

Thanks for the review, we hope you love your new flooring!

Rated 5 out of 5 stars

Smooth experience

Easy to order, spoke to Tyler and then ordered online. Delivered via courier on time. Yet to lay, but quality looks good and best on price.

17 March 2025
Unprompted review
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Reply from FranklyFlooring&Furniture

Thank you for the kind review, we hope the install goes well!

Rated 5 out of 5 stars

Good selection

Good selection, very competitive pricing and excellent communications around delivery schedule.

29 January 2025
Unprompted review
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Reply from FranklyFlooring&Furniture

Thank you for the review, its very appreciated! we hope you love your new flooring!

Rated 5 out of 5 stars

Very helpful and quick responses

Very helpful and quick responses. Pleased with the product too.

26 November 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

thank you for the review, we are happy your experience was a positive one and love that your pleased with the flooring!

Rated 5 out of 5 stars

Excellent Experience

I've recently placed two orders with Frankly Flooring and have been very pleased with their service. Many suppliers refuse to deliver to the Highlands but Frankly Flooring managed it in only a few days each time. Excellent price, too. Recommended!

13 January 2025
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Elizabeth, thanks for the review its really appreciated, being family run and half of our family being from the highlands means we are more than happy to :)

Rated 5 out of 5 stars

Really simple purchase

Really simple purchase. No issues at all. Very happy with the product and service.

3 October 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

thank you for the review, we hope your loving your new floor! ;)

Rated 5 out of 5 stars

highly recommended

After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again

31 October 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!

Rated 5 out of 5 stars

Service and response was generally very…

Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good

20 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Andrew, many thanks for the review, we hope you love your new flooring!

Rated 2 out of 5 stars

Bit of a mixed review

Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.

19 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.

Rated 5 out of 5 stars

I Would recommend this company

I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.

10 October 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!

Rated 5 out of 5 stars

Beautiful flooring quick efficient…

Beautiful flooring quick efficient delivery + driver exceptional A*

29 October 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Carole, thank you for the review, we hope your loving your new floor! ;)

Rated 5 out of 5 stars

Absolutely amazing.

Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.

10 October 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Clay, thanks for the lovely review! enjoy your new floor :)

Rated 5 out of 5 stars

Just the job

Great price, easy ordering and good communication from Simon with delivery made on the date indicated.

14 November 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Thank you for the review, we hope you love your new floor!

Rated 5 out of 5 stars

Knowledgeable sales staff

Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!

30 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Hannah

thank you for the review, we really appreciate it and hope you love your new flooring! :)

Rated 5 out of 5 stars

Great service and Great product

Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍

20 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Hi Les,

Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)

Rated 5 out of 5 stars

Easy to deal with with fast efficient…

Easy to deal with with fast efficient service and carpet looks great

20 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.

Rated 5 out of 5 stars

Sometimes a great price and great service is possible ……

Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.

18 September 2024
Unprompted review
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Reply from FranklyFlooring&Furniture

Thank you so much for taking the time to leave such a detailed and kind review!

We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.

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