I had a great experience. Website is very simple and easy to use. I was surprised to receive my necklace 3 days after ordering! Lovely box and packaging. Personally I think the Item was the perfect... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... See more
I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... See more
Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... See more
Company replied
Company details
Written by the company
The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.
Contact info
Unit 13c Miners Way, CT3 4LQ, Hersden, United Kingdom
- help@franklycollective.com
- franklycollective.com
4.4
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super cute & hilarious product
Super cute & hilarious product. Also beautiful packaging!
19 January 2026
I added this to my Christmas list from…
I added this to my Christmas list from hubby and he ordered it for me and I love it 😍 I got the gold c*** necklace, it’s great quality perfect length and looks fabulous ❤️
25 December 2025
Unprompted review
Quick delivery great item loved it
19 November 2025
c*** necklace
Great unique necklace. Gift for my friend who loves it! Pretty packaging.
21 October 2025
Reply from Frankly Collective
We are so pleased to hear your friend loved the necklace 🩷
I ordered 3 necklaces from Frankly and…
I ordered 3 necklaces from Frankly and I love them so so much! The quality is so good and the cheeky little engravings are perfect and so subtle that I can wear them day to day even to work. Even with a shipping delay due to the c*nt necklace being on preorder which was clearly stated on the website it was so worth the wait! I love them so much thank you Frankly
20 October 2025
I haven’t received the necklace I…
I haven’t received the necklace I ordered over a month ago. I’ve emailed repeatedly I want a refund immediately. Appalled by the lack of response
20 October 2025
Reply from Frankly Collective
Hi Michelle, we are soooo sorry to hear this! This is not the experience we want for our customers. I have located your order and have issued you with a refund, however I will also reach out to you via email.
Again, please accept our sincere apologies, we aim to respond to all emails as fast as possible, and I can only apologise if this has been missed.
Kind Regards
I still have not recieved my product…
I still have not recieved my product after 8 days even though the website stated 2 to 4 days. I've emailed 4 times now as it is aleady late for the birthday gift I purchased it for. My replies have been from bots and not a person, even though they state it's a small, family business. My product still hasn't even been processed after 8 days. Not impressed and not sure if this is a scam now.
11 October 2025
Unprompted review
Reply from Frankly Collective
We are so sorry to hear of your disappointment and frustration.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards
Ordered for 1-2 day delivery and…
Ordered for 1-2 day delivery and nothing has appeared or been shipped, and don’t bother trying with customer services nobody responds
14 October 2025
Unprompted review
Reply from Frankly Collective
We are so sorry for any disappointment or frustration regarding your recent order.
Your necklace was part of our pre-order, which mentioned delivery w/c 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
Kind Regards
Order placed for Birthday present
Order placed for Birthday present. The advert states it would be posted next day.
Nil stock now a week a still not posted
9 October 2025
Unprompted review
Reply from Frankly Collective
We are so sorry for any disappointment or frustration regarding your recent order.
Your necklace was part of our pre-order, which mentioned delivery by 20 October. Due to higher-than-expected demand, things have taken a little longer than planned, but the good news is that all pre-orders will be shipping next week (week commencing 20 October).
As soon as your order is dispatched, you’ll receive an email with your tracking details.
We’re so grateful for your patience, this piece has been incredibly popular, and we can’t wait for you to receive yours!
Kind Regards
Great quality and such a fun quirky…
Great quality and such a fun quirky gift x
28 August 2025
Unprompted review
My package never arrived
My package went missing with Royal Mail and although Frankly did chase this up for me, I still haven’t received my purchase and I’m waiting for further help with this, hence the 2 stars.
18 August 2025
Reply from Frankly Collective
Hi Kirsty, we are so sorry to hear this! I have passed your details to our customer service team so we can make sure to get this sorted for you asap! Please accept our apologies, this is not the experience we want for our customers.
Favourite buy of 2025
Second I saw the necklace, I knew my sister NEEDED it & would be rude not to get one for myself!
24 August 2025
Unprompted review
Ordered for myself
Ordered for myself. Delivery was exceptionally speedy. I love the necklace. Not taken it off in the 10 days I've had it, absolutely no tarnishing. Great buy 😁
8 August 2025
Unprompted review
On my third irreverent necklace
On my third irreverent necklace, and absolutely love them!
Easy website to use, and great service.
31 July 2025
Unprompted review
Perfect
Fast delivery, arruved only a couple of days after ordering. It's perfect, lovely to look at
18 July 2025
Unprompted review
Order never arrived
Order paid for on 20th May 2025, order has not yet arrived. When i queried the delivery I was sent a 'proof of delivery' from Royal Mail dated 11th June 2024! So item was delivered 11 months before i ordered it?
19 May 2025
Reply from Frankly Collective
Hi Helen, we are so sorry to hear this and would love to make this right. Can you please email in to help@franklycollective.com and we will get this sorted for you asap
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.