France Objets Trouvés Reviews 

Nice service to rejoin passengers with their lost items

Not very reactive, hard to know where to find the website on a mobile phone, very difficult to know where to get the lost object as nothing was indicated on the Cube and too expensive to get the object in Tunisia even though it was lost on a flight to Tunis. Was easier when Air France was handling it vs the subcontractor

Excellent service!

Perfect service. They found the object I left in the plane, and they contacted me very quickly.

Très efficace !

I have to give 5 stars to the whole system. The culture of turning in valuable items, the diligence to make sure the right person collects the item, the Air France personnel, Stephane Bienne, who went above and beyond to procure the item for me before my plane boarded. I have rarely witnessed such effort in this situation. He deserves some special recognition for meritorious service. I will never forget his kindness and professionalism or the honest people that turned my iPad in to “lost and found”.

Easy to use. No issues

The entire procedure was very smooth and the people working at the Lost & Found office cordial.

Good service available 24/7
Efficace link between lost and found objects database

Thank you for your important service. I am very grateful. I have only one suggestion that would make it perfect.

The pick up was extremely difficult because the google map address you provided was approximately 1 km away from your office. We were in a taxi and had to stop and ask various companies near you before we were finally directed to your actual office. The process took more than 1 hour.

everything was perfect except that the location to pickup the lost object is not pratiqual at all!

Well done a valuable service .... offices are in a strange remote part of CDG , they proved quite accommodating , chapeau to lost and Found Team of AF ... now if the could inject that spirit into the rest of the company....one has to start somewhere!
The courier service that they use exclusively is not reasonable nor fairly priced (monopoly) so I flew back to Cdg thanks to a sympathetic premium service line (PSL) flying blue rep. After trying with 5 other reps from PSL over a six day period Who realized that my lost IPad was removed from my out bound flight in error by the new cabin crew and handed off to Cdg ground staff prior to departure in the mistaken belief that he had been left behind from the previous flight without inquiring if someone boarding had lost the IPad. The cabin crew never shared the info amongst themselves so when I noticed that the IPad was not on the seat next to me anymore I inquired from the steward who replied that no IPad had been reported. Only after take off did I pursue the loss further as I was sure I had taken it out of my roll on prior to sitting down. The purser replied that they had found it and thought it was from the previous flight. He was red faced 🥵 when he realized that the had not followed proper procedure to make an announcement to see if it belonged to a boarding passenger. The captain sent a text to the ground staff asking that it be put on a following flight... Non the less I was unable to present my power point presentation to the conference I was attending in montreal because Air France could not organize to have the IPad sent on any of the following flights to Montreal that week despite my status of platinum FB . The platinum service help line has no communication channel between lost and found and their service. They recognized this and helped me to rearrange to change my return to Spain and to fly thru CDG and pick up my IPad in person.
I am not sure that Platinum status has any value anymore on Air France . Time to examen the competition for levels of service and recognition ..., KLM with whom I started using exclusively back in 1987 offered a far more valuable level of service and recognition for true frequent flyers are .

Service was responsive and prompt, although instructions to complete customs forms could have been provided to be more helpful.

It was one of the most frustrating experiences I have ever had dealing with your website which failed to allow certain information to be filled in and failed to provide any link to payment. The worst thing was not being able to reach anyone by phone or email leading to two weeks of anxiety about whether I would be able to retrieve my passport.
Also the cab drivers and dispatcher did not know how to get to Le Kube and it was an expensive trip to and from the airport though the distance was short—24 Euro plus the 18 I spent on the postage to try to get it by post.
I think that Air France should develop a completely different procedure and make the objects trouves office accessible by phone and email and move it into the airport.

recovered lost item in less than 24 hours. very efficient and professionals !

Very sympathetic and extremely helpful... nice service.... chapeau

The team at AF lost and found were very efficient and identifying my tablet which I left on the flight at CDG. They were very prompt in responding to questions and being very transparent in the process. I was able to collect the item when I had a 4 hour layover a few weeks later. The AF lost luggage team at baggage claim took my File Number and within 30 minutes, I had my tablet.

Our lost item has been found and kept safe immediately. We are very very happy with the service.

I am totally amazed how Air France handled the loss of my Ipad
It was flawless, professional
I went on line and described the Ipad I had forgotten on the Air France flight
A few hours I was notified they had found it and I could either have it shipped or picked up at their location in CDG
Open every day so very accessible
There a very nice lady took care of me and brought me personnally my ipad back
Thank thank you thank you
This is what I call top service

The response was very quick, a match was made. I then went to pick the bag up but it was not 100% description that I gave and so I left without the bag. Nevertheless the agent on shift told me that he would look and give me a ring back at the latest te next day. He rang me 1 hour later to confirm that they had my bag, and as I was already about to board my next flight, he came to the terminal to deliver me the bag. Great service! Thank you for your service culture. I am now on my way home with my bag which I left on a plane one week ago! Thank you!