Fragrance Outlet Reviews 

17,179
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and patient, making their visits enjoyable and productive. Many people appreciate the excellent service and the wide selection of quality products, often finding exactly what they need with personalized assistance. Reviewers frequently highlight the staff's ability to provide great recommendations and their friendly, engaging approach. However, some customers also noted concerns regarding product pricing, with some finding items too expensive while others found competitive deals. A few other people also felt that certain products were old, did not last, or were not the correct items they intended to purchase. Additionally, some reviewers were not happy with specific customer service interactions, describing them as unhelpful, annoyed, or even rude.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the scents and the... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as great, fantastic,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the staff's great knowledge about... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding products to be at a good or great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our recent experience at the Fragrance Outlet was great! The representatives were lively, funny and engaging, making our visit enjoyable. Lisa was great! We bought 3 bottles of perfumes and we love t... See more

Rated 5 out of 5 stars

John was amazing… Knew exactly what I was looking for and showed me scents that he thought I would like… I walked out with two wonderful perfumes! The other woman working in the store also chimed in a... See more

Rated 5 out of 5 stars

Every time I come in the staff is warm welcoming and extremely helpful! The staff would adjust notes to be more in tune with what I’d like based off of small descriptions or critiques to certain aspec... See more

Rated 5 out of 5 stars

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer... See more



Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,179)

2,580 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Shipping and communication was excellent. Product was packed extremely well. They even included some extra goodies as a nice surprise.

16 July 2026
Rated 1 out of 5 stars

Worst experience ever dealing with this…

Worst experience ever dealing with this store very unprofessional customer service the sale rep manger davita was very aggressive and rude because she sold me a cologne was basically empty when I open the package basically cursing curse worlds at me I would never step foot back in this store

14 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are sorry to hear this happened to you. Please contact us at customer.service@fragranceoutlet.com to further assist you. We are available 9am-5pm EST.

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

I tend to prefer browsing on my own…

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson. He was enthusiastic and helpful in navigating the walls of scents, and in the end helped us find a couple of options we might never have considered, but that we ended up really liking! Helpful staff, great service. Thanks!

20 July 2026
Rated 1 out of 5 stars

My husband and I bought two mens…

My husband and I bought two mens colognes. One was a known brand and one was not a well known but the sales woman encouraged us to try it. My husband tried the it ONCE (ONE spray) at home and the fragrance did not last at all! We went on vacation (my husband did not take it) and returned home TWO days past the 30 days to return it. We asked for a store credit to buy a better known brand and MANNY the store manager (over the Phn with the sales girl) WOULD NOT GRANT THE CREDIT TO BUY ANOTHER PRODUCT AT THE STORE! THE BOX WAS INTACT AND SPRAYED ONLY ONCE!
BEWARE WHAT YOU BUY! THEY ARE NOT FLEXIBLE IN ANY WAY!
WE WILL NEVER BUY FROM HERE AGAIN! MANY MERCHANTS ARE FLEXIBLE TO KEEP CUSTOMERS HAPPY AND TO BUY FROM THEM AGAIN. NOT HERE!!

20 July 2026
Unprompted review
Fragrance Outlet logo

Reply from Fragrance Outlet

We appreciate you taking the time to share your recent experience with us. We understand your frustration regarding the cologne's performance and the return policy. We recognize that the situation with the fragrance not lasting and the timing of your return request was disappointing. We always aim to provide clear information about our return guidelines, and we regret that we were unable to accommodate your request for a store credit outside of the established timeframe. We value your feedback and will use it to review our processes and ensure we are communicating effectively with all our customers. Please contact us at customer.service@fragranceoutlet.com if you would like further assist.

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

Seth was AMAZING

Seth was AMAZING! We told him the baseline scent for the fragrance and we had picked 2 in about 15 minutes. It has been difficult to find what stays on for the day, but he hit is dead on! Way to go. He was a delight to work with!

12 July 2026
Rated 5 out of 5 stars

Miss ateng Mar Tabayan was very helpful…

Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium outlet in Honolulu Hawaii. I believe she deserve the highest position in the store and replace the current manager. Thank you and mabuhay.

19 July 2026
Rated 1 out of 5 stars

I did not order the blue cobalt

I did not order the blue cobalt. I ordered 2 of the d'orssey only.

16 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are sorry to hear this happened to you. Please contact us at customer.service@fragranceoutlet.com to further assist you. We are available 9am-5pm EST.

Fragrance Outlet
Customer Service Team

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