fragrancehouse.co.uk Reviews 

107
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional financial value, noting that prices are significantly lower than competitors while maintaining absolute genuine quality. Buyers are also deeply impressed by the remarkably fast delivery times and extremely efficient dispatch services. A few other people also felt that receiving lovely complementary perfume samples and careful packaging added a truly special touch to their orders. Shoppers frequently mentioned that the online ordering process is remarkably simple and entirely straightforward from start to finish. Individuals also noted being consistently kept well informed with prompt tracking updates throughout the entire delivery journey.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently reporting fast and efficient shipping times that... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the genuine fragrances... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are extremely... See more

Order

Reviewers highlight positive aspects of order, describing the process as quick, easy, and straightforward at... See more

Service

Customers had positive experiences with service, expressing strong satisfaction from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for an aftershave gift set for my 2 sons for Christmas. The one I liked was £66 everywhere but I got it on Fragrance House for £49.50 with free delivery and a little perfume sample which... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Updated several times from order to delivery. Royal Mail delivery sooner than expected and delivered on time. Bought Nina Ricci 30ml perfume. Perfect size for holida... See more

Company replied

Rated 5 out of 5 stars

I am so very pleased with the fragrance house ! It was my first ever purchase with them. The perfume arrived well wrapped with a fee sample. I regret not ordering from them before, mainly because thei... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(107)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent, So pleased

I had not heard of fragrancehouse before and only found it through a search for a perfume product for the wife. I was scepticle at first because they were cheaper than anyone else. I gave it a go and so glad I did. Ordered Jean Paul Gaultier La Belle at £75 (Cheapest anywhere on the net). It arrived within 3 days and it was the original thing. No imitation which I was concerned with. Very pleased with the purchase from start to finish. Can only give you my experience with this company.

1 March 2022
Unprompted review

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