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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the glass prints, which are described as stunning, vibrant, and clear. Many appreciate the unique aesthetic of the prints, noting how they enhance their photos and make for impressive gifts. The ordering process is frequently highlighted as simple and straightforward, and the delivery service is often commended for its speed and the careful, protective packaging that ensures items arrive safely. Reviewers also consistently report positive interactions with customer service, citing their helpfulness, professionalism, and responsiveness in resolving any issues. However, some customers experienced minor issues such as prints arriving with flaws or damage, or the backing of the prints peeling. A few individuals also mentioned difficulties with uploading large image files or found the available print sizes to be unconventional, limiting their choices. There were also isolated comments about the pricing structure for free shipping and the appearance of some prints not meeting expectations.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the high quality of the... See more

Quality

Consumers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Order

Clients share positive opinions on order. Many customers praise the prompt turnaround and exceptional quality... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fast, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always relied on Fracture to "wow" the people that I give them to as gifts. For 5 years, Fracture's work has been "show stoppers". I once designed an extra large Fracture for a famous Hollywood... See more

Rated 4 out of 5 stars

Results were stellar. I ordered two different surfaces of the same print to see if the ambient reflections would be an issue for the glossy and the satin finishes. I also wish you had a 24x36” offeri... See more

Rated 5 out of 5 stars

My first 3 orders were drop shipped to my children so I did not see the results. However, the reaction and response I got back was a big WOW factor, especially from our girls. They each got 3 prints... See more

Rated 5 out of 5 stars

Fracture is a great resource and their prints on glass are amazing. You can't go wrong if you want high quality glass prints however, I would like to see them offer LARGER sizes and expand into the a... See more


Company details

  1. Photo Printing Service

Written by the company

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

661 reviews

5-star
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Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fracture - Always a "Show Stopper"

I have always relied on Fracture to "wow" the people that I give them to as gifts. For 5 years, Fracture's work has been "show stoppers". I once designed an extra large Fracture for a famous Hollywood star who has appeared in more than 60 different TV shows and movies. I did this to celebrate her impressive career and nominate her for a lifetime achievement award. I included scenes from "Bonanza", "Three's Company", "The Virginian", "Perry Mason", "Airplane", and many more. This gift was indeed a "show stopper", and she decided to hang the Fracture extra large print in her office.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Excellent product and service! One picture came from delivery service cracked, box had been opened and retaped, so Fracture was not at fault. Contacted Fracture Customer Service and got an immediate response and a replacement picture sent the next day. This one was perfect. Extremely happy with the outcome and product!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

I started using fracture to send gifts…

I started using fracture to send gifts to people. Everyone always had very positive feedback... I recently had the opportunity to use fracture for my own personal use... There was a slight problem with one of the photos coming in with cracked glass. Falen, was a terrific customer service rep... And addressed the issue right away... I can't say that about all companies that I've dealt with in my lifetime... And companies are great until there's a problem... And then you know what a company is really made of based on the problem.... I would highly recommend fracture for gifts or for personal use... A great company

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Hello we had a very important print job…

Hello we had a very important print job honoring our daughter that passed away. I needed help with formatting the photo we were using. Customer service was very helpful and did an amazing job delivering a beautiful product. Thank you for a great effort and showing sensitivity to our situation.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Little support, unexpected product

I'm so frustrated that this company won't respond to my inquiries, and I would potentially use them in a commercial (frequent use) way..the glass has a foam backing to it, which may be great for hanging but is terrible if you planned to put some light behind it (like in a window). You might as well use acrylic or metal, as it looks exactly the same for lesser price..I contacted them a week ago with no replies. I also had trouble uploading anything over 5 MB and never received help despite my inquiries, so had to use inferior artwork.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Opening the box for my picture I sent…

Opening the box for my picture I sent to be made was such a great surprise! Every time I walk by the photograph, it leaves me completely in Awe! The picture came and it was WAY better than expected! I ABSOLUTELY LOVE this company! The ordering was simple, super easy for a 63 year old. Picture came in a box packed with extreme care. I am over-the-moon in love with this product and will definitely be ordering more!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick service and beautiful quality

Quick service and beautiful quality. I think the pictures were pricey but I did get a small print for free because they had a promotion ongoing when I ordered my larger print. Wish the costs were alittle more in line with other company offerings.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Love thesseeeee!

The selection of pictures I selected were amplified by the craftsmanship that fracture brought to the experience. I couldn't wait to hang my photos. I love these!!!!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Pretty Bay Picture

Ordered an ex large print of our Granddaughters. We received it very quickly and it is stunning. It was packaged very well and it was very
Easy to hang. We will definitely be using this company again.

7 September 2025
Unprompted review
Rated 3 out of 5 stars

Underwhelming

Underwhelming is the best way to describe the quality of the print. I did use the discount but still thought it was overpriced & didn't meet my expectations. This is the first time I used this process and the last.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

My family

I can't believe the way these photos came out ,There beautiful the color in them are awesome Cristal clear
I am so happy I did this with fracture thanks guys😀😊👍👍👍

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Second print was great!

First attempt was OK but not stellar.
Company volunteered to try again. The second print that was sent out was great! Packing/Shipping A+ Service A+
I would recommend.

24 August 2025
Unprompted review

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