The frame itself is good, but placing the poster was tricky, as there would always be one side where the small metal tabs would not stick enough to the back to allow placing the plywood sheet. Therefo... See more
Company replied
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Review summary
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The product itself is good however I had paid for an express shipment and the shipment arrived too late for the event for which I ordered it. I got reimbursed the additional fees however as it came to... See more
Company replied
Casse durant les transpor
Nothing bad to say, I received my pack just a few days... even if I did not notice at the time that it was coming from Sweden !!
3.9
Great
972 reviews
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Quality of the product really bad!
28 March 2026
Reply from BGASTORE.CH Français
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at fr@bgastore.ch to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
Toi expensive for the quality
23 March 2026
Reply from BGASTORE.CH Français
Hello,
Thank you for your feedback.
We’re sorry to hear that you feel the product did not meet your expectations in terms of quality and price. This is of course not the experience we aim to provide.
We truly appreciate you taking the time to share your thoughts, as it helps us improve both our products and our offering. If there is anything specific you were dissatisfied with, we would be happy to look into it further and assist you.
Have a nice day!
Fantastic quality
Fantastic quality! Great offer on the website, easy to navigate. Very well protected packaging.
13 March 2026
Reply from BGASTORE.CH Français
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the quality, found our website easy to navigate, and that your order arrived well protected.
We truly appreciate your feedback and hope to see you again soon!
Service impeccable
15 March 2026
Reply from BGASTORE.CH Français
Bonjour Jannick,
Merci beaucoup pour votre retour positif, cela nous fait vraiment plaisir !
Nous sommes ravis d’apprendre que vous êtes satisfait de notre service.
Bonne journée !
Perfectly satisfied
Clear description on the website, , timely delivery and very nice final product
27 February 2026
Reply from BGASTORE.CH Français
Hello Sabine,
Thank you for your kind review. We're glad to hear that the information on our website was helpful and that you were happy with the final product.
We appreciate your support and hope to see you again soon. Have a lovely day!
A wide selection
A wide selection, easy to order from the website and easy to customize to our needs. We've ordered from this store several times already.
1 March 2026
Reply from BGASTORE.CH Français
Hello,
Thank you very much for your 5-star review!
We’re delighted to hear that you appreciate the wide selection and the ease of ordering and customizing products on our website. It’s especially great to know that you’ve chosen to order from us several times and that means a lot to our team.
Thank you for your continued trust in BGA. We look forward to helping you again in the future!
The quality of the frame
The quality of the frame :
51137206 Cadre Wells Verre Acrylique Blanc 50x50 cm is really poor, none of the 4 angles are fitting well with one another.
2 December 2025
Reply from BGASTORE.CH Français
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sincerely sorry to hear that the quality of the frame did not meet your expectations. This is certainly not in line with our quality standards.
To help us assist you and resolve the issue as quickly as possible, we kindly ask you to contact us at info@bgastore.fr
and send photos or a short video showing the entire frame and the issue with the corners.
We hope to improve your experience, and once the matter is resolved, we would be very grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Still not received product.
2 December 2025
Reply from BGASTORE.CH Français
Thank you for your feedback on Trustpilot. We sincerely apologize for the delay in shipping your order.
One of the items in your order is a made-to-order product. Please rest assured that we are closely monitoring the production of your order.
We kindly ask you to contact us at fr@bgastore.ch
and request to speak with a customer service representative, so we can review your order and ensure that it is being processed correctly.
We hope to improve your experience and would greatly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Reply from BGASTORE.CH Français
Thank you for sharing your feedback on Trustpilot. We’re truly sorry to hear that you haven’t received your order yet. We completely understand how frustrating and disappointing this situation is.
We genuinely value your input, as it helps us improve our service and prevent similar issues in the future. Please contact us directly so we can look into your order, resolve the issue as quickly as possible, and ensure you receive your items.
We hope to make things right and improve your experience. Once everything is resolved, we’d greatly appreciate it if you could update your review.
Thank you again for your patience and understanding. We truly appreciate it. Have a great day!
Thank you very much
17 November 2025
The setting is good but it's expensive
The setting is good but it's expensive. It is only Because I couldn't find the 75x50 size I had to buy. But take note that it is not sent from Switzerland! It's sent from Sweden. So depending on the shipment you may be subject to additional customs fees and longer shipping times. I don't know if it's all the same. Even if it's not glass, the plexiglass is very transparent. To be seen over time if it does not yellow and if it is resistant. The packaging was relentless. So the negative points
Are shipping from abroad and price that remains expensive for an entry-level product. (in 70x50) there are prettier frames and with a glass pane for a similar price in Switzerland
2 November 2025
Product (photo frame) received as…
Product (photo frame) received as expected. Well packaged.
27 October 2025
The price of picture frames is a little excessive
The price of picture frames is a little excessive. The price is three times higher than what I can find at my local DoIt store. Fortunately, BGA offers all kinds of sizes that I couldn't find in stores... That is the advantage of BGASTORE: colors, shapes and dimensions.
28 October 2025
Efficient and arrived promptly.
Efficient and arrived promptly.
Slightly expensive for what it was and a small damage in a corner which was disappointing. But otherwise a good experience.
19 October 2025
Very disappointing purchase
Very disappointing purchase. The glass that was supposed to be anti-reflective is not, and is of very poor quality.
19 October 2025
Reply from BGASTORE.CH Français
Thank you for taking the time to share your feedback, we’re truly sorry to hear that you were disappointed with your purchase. The glass should of course meet the anti-reflective quality stated, and we’d like to look into this right away.
Please contact us at fr@bgastore.ch with a photo and a short video showing the issue. This will help us assess the situation and find the best possible solution for you.
We hope to resolve this quickly and improve your experience. Once everything is sorted, we’d greatly appreciate if you’d consider updating your review.
Thank you for your understanding, and have a great day!
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