Fox were able to offer us local storage immediately and we moved our equipment in the same day. Good deal for those first 8 weeks just to allow us some breathing room to sort a more longer term solut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The terms of hire were explained concisely. Two chaps helped us move a wardrobe we were struggling with then helped us to tie our boot down, without being asked. Chantal helped us out with admin and d... See more
Very straight forward in terms of access & kept up to date with payment information on a monthly basis. Always able to speak to someone for any queries
Staff were very nice and very helpful and explained everything very well fox storage really helped me out i really would recommend to anyone.
Company replied
Company details
About Fox Self Storage Ltd - Stourbridge
Written by the company
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Contact info
Mill Race Lane, DY8 1JN, Stourbridge, West Midlands, United Kingdom
- 01384 395072
Fox Self Storage Ltd
4.3
Excellent
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fox Self Storage Ltd - Stourbridge
Thank you for your lovely review.
We are delighted to hear that you found everyone at Fox helpful and friendly. We will be sure to pass your kind comments on to the team.
Thank you for choosing Fox and for taking the time to share your feedback.
Very straight forward in terms of…
Very straight forward in terms of access & kept up to date with payment information on a monthly basis.
Always able to speak to someone for any queries
27 July 2026
Fox Storage - Stourbridge
Fox were able to offer us local storage immediately and we moved our equipment in the same day. Good deal for those first 8 weeks just to allow us some breathing room to sort a more longer term solution.
21 July 2026
The terms of hire were explained…
The terms of hire were explained concisely. Two chaps helped us move a wardrobe we were struggling with then helped us to tie our boot down, without being asked. Chantal helped us out with admin and deposit refund. Would definitely use again.
14 July 2026
Lovely staff very clean units 10/10
12 June 2026
Reply from Fox Self Storage Ltd - Stourbridge
Thank you, John, for your fantastic review.
We are delighted to hear that you found our staff friendly and helpful, and that the cleanliness of our storage units met your expectations.
Receiving a 10/10 rating is greatly appreciated and means a great deal to the whole team.
Thank you for choosing Fox Self Storage. We look forward to continuing to assist you whenever you need us.
Five star experience
From start to finish an extremely impressive, professional experience. Communication is first class. Staff very friendly and certainly very efficient.
10 June 2026
Reply from Fox Self Storage Ltd - Stourbridge
Thank you, Robert Kew, for your kind words! We’re thrilled to hear that you had an impressive and professional experience with us. Our team is dedicated to providing first-class communication and ensuring our staff are both friendly and efficient. We look forward to serving you again in the future!
Staff were very nice and very helpful…
Staff were very nice and very helpful and explained everything very well fox storage really helped me out i really would recommend to anyone.
5 June 2026
Reply from Fox Self Storage Ltd - Stourbridge
Thank you for your lovely review, Paul.
We're delighted to hear that our team was helpful, friendly and took the time to explain everything clearly. It's especially pleasing to know that Fox Storage was able to help when you needed us.
Thank you for your recommendation and for choosing Fox Group. We really appreciate your support.
Dan
I used them for years
I used them for years , never had a problem with access to my unit , or the saftey of my unit
15 April 2026
Reply from Fox Self Storage Ltd - Stourbridge
Thank you for your positive feedback, Paul Potter! We’re glad to hear that you’ve had a great experience with our services and that you feel secure about the access and safety of your unit. If you have any more questions or need further assistance, please feel free to reach out.
Prolonged and not easily done .. though the girl I dealt with was nice ……
It doesn’t make clear on what you pay … all you see if the 50% off for the first 2 months … I had to pay £25 before we even got started … then filled in all my details … then got another email and had to fill in my details again ? Then my direct debit details again …. Then had to wait for another email to confirm …. Not the easiest storage I’ve dealt with.
2 March 2026
Reply from Fox Self Storage Ltd - Stourbridge
Hi Glyn,
Thank you for your feedback. We value you taking the time to share your experience, and we’ll be passing your comments on to the team as we continue to review and improve our processes.
Excellent service
Organized and communication very good. Removal guys excellent and very friendly. Not cheap but the standard of service worth the extra.
19 February 2026
Reply from Fox Self Storage Ltd - Stourbridge
Thank you for your feedback, Christian.
We’re pleased to hear that you found everything well organised and that communication was clear throughout. It’s also great to know the removal team made such a positive impression, we’ll be sure to pass on your kind comments to them.
We understand that quality service comes at a cost, so it’s reassuring to hear you felt the standard of service justified the investment. Thank you again for taking the time to share your experience.
Hassle free
Everything was safe and easy to get to if needed. The price was right. The staff were pleasant, brilliant company
28 January 2026
Reply from Fox Self Storage Ltd - Stourbridge
Hi Anne, thank you for your great review! We’re glad to hear everything was safe, easy to access, and well priced, and that our team made a positive impression. We really appreciate your kind words and your recommendation of Fox Self Storage.
Reply from Fox Self Storage Ltd - Stourbridge
Thank you Keith, we appreciate your feedback and using our services!
Unprofessional
Booked a storage unit online, came to the storage, they told me my booking hasn't gone through in the system and they don't have units that size. Than why was I able to book one online?
I agree on booking a larger unit since I'm already there, but every time I came I would get told off that I need to hurry because they close soon. I cancelled my unit and will never be doing business with Fox Self Storage again.
Also, this place is, by definition, not a self-storage.
2 April 2025
Unprompted review
Reply from Fox Self Storage Ltd - Stourbridge
Thank you for your feedback, Kate. We are very sorry to hear about your experience and appreciate you bringing this to our attention. It sounds as though there was a technical issue with the online booking system, which we recognise can be frustrating, and we sincerely apologise for the inconvenience this caused. Our team always aim to accommodate customers as best we can on arrival, though we understand your disappointment with the situation and the access timings.
While we are classed as a self-storage facility, our team are always on site during staffed hours to assist customers and ensure safety and security. We are sorry to hear you chose to cancel your unit, but we appreciate your comments, which will be used to help us improve both our booking process and communication moving forward.
Thank you for taking the time to share your experience with Fox Self Storage.
Excellent facilities and staff very…
Excellent facilities and staff very helpful. Recommend using Stourbridge branch
19 September 2025
Reply from Fox Self Storage Ltd - Stourbridge
Thank you, Keith! We’re so pleased you’re happy with the facilities and that our Stourbridge team were able to help. Your recommendation really means a lot to us.
Reply from Fox Self Storage Ltd - Stourbridge
Thanks, Nicolette! We’re glad you found everything convenient and efficient, and it’s great to hear the discount was appreciated too.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.