Four Seasons Hotels and Resorts Reviews 67

An amazing mini break at this hotel! The four seasons Tower Bridge London.
Staff were attentive and friendly.. cocktails were fabulous and the Spa was excellent.
I had an afternoon tea which had a fabulous ‘twist’ of miniature cocktails complimenting each sweet/ savoury treat.. wonderful! I am celiac and my tea was completely gluten free… no compromise on the taste.. thank you four seasons!!❤️🍰🍸

Our new favourite hotel in London.
The service from the staff was exceptional they really couldn’t do enough for you. We brought our 2 Pomeranians and they were treated like royalty. Shout out to Rodriguez who helped us check in he was incredible and made sure the dogs and I had everything we needed. The spa and fitness areas were also incredible I will honestly return to the four seasons again. Thank you

Excellent lunch at Four Seasons Los Angeles at Beverly Hills. The cuisine was fresh, and beautifully presented, while the service was polished and attentive throughout. A classic Beverly Hills experience that never disappoints!

Excellent hotel. Nice large room which was serviced every day. Good facilities, great pool area with attentive staff. Nice breakfast.

I used to travel to the US two or three times a year and, whenever possible, I’d visit SF. On those trips I’d stay either at one of the Nob Hill hotels or, as a rare pricey treat, the Mandarin Oriental on Sansome.
There were always three reasons to stay at MO: 1) the view, 2) the service, 3) the view! If you put it in ratio form, it’s 80/20 view over service.
The view from this hotel is unbeatable, and under MO, the service was first class. Whoever you were, staff treated you as a valued guest. The smiles, the welcome, the joy of employees who seemed to wake up each day eager to impress their guests.
My August trip was the first to SF since the hotel moved to Four Seasons, so on a nostalgic return I wanted to see how it compared.
Here’s where it gets tricky: it’s not MO anymore. It just doesn’t have that vibe.
Things went downhill fast when I arrived very early. Four hours early! I knew I was early and just wanted to dump bags and get into the city.
To be met by a grinning young clerk pointing out what I already knew, who then tried to switch me to a lower-spec, city view room with no compensation, just so he could check me in immediately.
You’d only notice it was a lower spec if you knew the rooms, which I do. I declined and countered by asking for the Presidential Suite at the same rate. He declined! So, I had to wait, which was cool!
I was promised they’d contact me as soon as my room was prepared. That took 3hrs55mins. I found that a bit pathetic. The poor boy had forgotten who I was by the time I returned! Limited attention span eh!
Here’s where MO would’ve shined: at MO, the room prep would’ve been expedited and my stored luggage would be waiting in my room when I arrived.
Four Seasons sent my luggage up 15 minutes after I got in, which was frustrating since I needed some meds. The delay just felt like a childish ploy to gain a tip. This time, no tip. At MO, service felt like genuine care. At 4S, it feels false and a little grubby!
For travellers planning a stay. A bridge view is a must, preferably GG bridge and even better, corner rooms that used to be called the ‘bridge to bridge’ rooms.
The view remains incredible. I find the ‘nickel-and-diming’ irritating. $10 sodas in the minibar, a $20 club sandwich becomes $40+ after all the add-ons. JP Morgan supposedly said, “If you have to ask, you can’t afford it”—and 4S seems to live by that mantra. But I guess this is now just standard for all hotels!
Luckily, there’s a 7-Eleven across the street, plus amazing restaurants, wine shops, and bars nearby that still know how to treat customers.
As for the rooms: they’ve been refurbished since the MO days. Nice wood floors, comfy bed, same incredible views. But odd furniture choices—half-finished TV unit with random non-functional elements to it, a table with a chair. Minor maintenance issues too: a scratched bathroom door, and front doors that slam so hard the whole floor hears it. Not self-closing, self-slamming—like they’re mad at the building.
Service quality varied. The in-room dining server was fantastic (I tipped him twice). One employee I met in the elevator was charming. But another, when asked about the terrace, soured quickly after two questions, like I didn’t have the right to ask! Odd!
Compared to MO rooms, these don’t measure up. My memories of MO include clever touches: binoculars for the view, a chaise by the window, sumptuously soft beds. Four Seasons beds are comfortable, just not sumptuous. The MO rooms always seemed more homely, warm and welcoming. 4S have made them comfy, stylish but a little cold!
My two key factors remain: view and service. The views here are unmatched in SF (tell me if I’m wrong). They’re worth paying for, even just one night, but only if you get a bridge view. The service? Mediocre.
Anyway, my last trip to this hotel. I’ll have very fond memories of the MO days. I’ll forget the 4S visit!

We spent 10 days over the Easter holidays at the Four Seasons in Mahé. The bay and beach were very beautiful and scenic, the Marine Biologist Pip was excellent (highly recommended), and the Creole staff was very kind and always smiling. However, the management team was absolutely incompetent and incapable of running a super-luxury resort priced at 4,000 euros per night—more akin to a three-star hotel. Here’s what happened:

Activities: There’s a weekly program of available activities, but unfortunately, for the “catch and release” activity, both boats were out of order for most of our stay, due to an “outside vendor” who failed to repair them in time. A resort of this level should have internal maintenance for these kinds of issues—otherwise, it fails to meet its guests’ expectations.

Housekeeping: Although we had requested the service at a specific time, housekeeping staff would show up whenever they wanted, and on several occasions we returned to the room while it was still being cleaned. There seems to be no communication between housekeeping and management—maybe they outsource housekeeping as well?

Room/Villa: While the above might be forgivable with an apology, what happened with our room was unacceptable: we were unable to use our villa for several hours because the air conditioning stopped working, and they had to contact an “outside vendor.” These things can happen, but the issue was that the manager only appeared at the very end. They were not proactive in addressing the problem—we had to go to the beach and wait, hoping they would manage to fix the AC, well into the evening.

When it got dark and we were still waiting on the beach with no update, the manager finally showed up, telling me that until ten minutes prior, he hadn’t even been aware of the issue. He also didn’t know how the repair was progressing or whether he had a room immediately available—meanwhile, we were the only ones left on the beach in the dark!

After another half-hour of complaints (when one should be relaxing on vacation, not getting upset), the manager finally offered us an alternative room. So, instead of going to dinner, we went to our room to pack up. Just as we were nearly finished packing, we were informed that the AC was now working again… In short, we wasted half a day (including Easter Sunday!) dealing with complaints and various service failures.

I bought 4 gift cards for 4 business associates. One of them told me her company policy doesn't allow for receiving gifts so i contacted 4 seasons to return that one within 24 hours and they said No Refunds

This could very well be the best hotel in the world, placed in the big and busy moroccan city of Casablanca. Beautiful decor, spacious and comfortable rooms, nice facilities, excellent food, astronomical service level with a smaller army of friendly people who take real interest in you as a person and go the extra mile to assure you the best stay possible.
Yes, you get to pay for your stay, and price-wise we are in the higher end, but you get full value for money, and – unusually in this kind of places – the atmosphere is far from snobbish.
That the city of Casablanca is more of a decayed myth than an actual, magical experience is another story. You get far more beauty and medieval magic in Marrakech, but you cannot blame The Four Seasons Hotel Casablanca for that.

Four season Hotel Switzerland is a classic spot. The superior room is their standard level and it was lovely. Everything was very neat and clean. The bed was comfortable. Pillows were good, but maybe could be a little better. Bathroom was very clean with a dual faucet shower that included a rain style fixture and a wand. Ventilation was excellent. There’s a cool tablet in the room that is nice for seeing hotel information, your folio, checking out. The tablet has a camera on both sides. I’m sure they do their best to secure it from being hacked, but here’s a fair warning to think about it. The TV worked well. The view was excellent. The staff made this hotel extra special. Their service was excellent. The door man, bellhop, front desk, room service staff that offered evening complimentary items and the bar tender at the Rowes Wharf bar within the hotel. The location is great on the water and is situated between the leather district and financial district and close to the north end. I would highly recommend them.

This is the baddest hotel i have ever stayed in and we paid alot of money and we didnt get a view of the fireworks and even tho it wasnt worth it because the hotel stink and the rooms are very small for that price !

Pleasant stay. The food wasn't brilliant but the staff were exemplory and apologised sincerely. They offered me and my partner a voucher for a free 2 course meal. Can not award the staff enough for their high level of customer service.

Excellent staff and amenities. Visited this place whilst exploring parts of the UK. Cannot fault this place.

As a large family group we stay in Vilamoura every year but yet never stayed at Four Seasons Hotel. Decided to visit hotel for a afternoon drink and to book tables for Brazilian themed meal evening. This would have given us the opportunity to decide if the hotel was suitable for our family holiday in 2024. We arrived in an empty bar / lounge area only to be told upon ordering our drinks that this would not be possible nor would booking for evening meal by the Hotel Manager as we were not residents. This was due to the fact the Hotel was unable to facilitate the payment as advised by the bar staff so with that we up and left the Hotel. Overall an extremely bad decision by Four Seasons as we have now booked our 2024 holiday at the Hilton Hotel for 6 rooms for 10 nights. This ridiculous decision has cost Four Seasons in excess of £20,000. Cannot believe that in this day and age a payment cannot be taken and the company is happy to turn away business. The Hilton Hotel were very happy to be of assistance.

The more said would still
Be less about The staff and the service at this resort . Everyone works with a mission to please , always smiling and taking care of one’s every need . Truly amazing

Fantastic place, realy loved it here

A symphony in incompetence. This is supposed to be a 5 star experience but the spa bungled my wife’s reservation twice—once because she wanted a female therapist and they were trying to force her to accept a man, the second time cancelling with 10 minutes notice. In the meantime small children were shrieking on the grounds during sunset and the staff did nothing to stop it.

Ordered in-room dining on their tablet. They committed 30 minutes delivery and actually delivered it in 50 minutes

Booked a room in Moscow in January, Covid hit we could not go, then the war broke out and the hotel would not refund our money. Said they would provide a credit, the hotel was under the Four Seasons Flag. I wrote corporate, they said too bad - we only give service if you are in the hotel, but we are great at taking a few thousand dollars from you and not providing any service. My opinion of Four Seasons is now scumbag thiefs. Oh, Five Star scumbag thiefs. Yeah, no more Four Seasons in Moscow - I cannot make this up!

Great booking & check-in experience. Hotel quality exceptional as always. FS is always my favorite choice.