We were super impressed with the communication provided by Fountainland. Unfortunately, a fountain arrived and was broken during transit. Fountainland were quick to respond our email and provided a r... See more
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The customer service was outstanding the product was extremely what I was looking for I was so pleased with your service I received from fountainland, I was very impressed with the quality of the pr... See more
Good communication. Item arrived as described. Solar option is a little underwhelming with the battery storage size. fountain turns off randomly during the day also. This is likely an issue with the s... See more
Company replied
I ordered my product online and didn't interact with the company other than that. The product arrived in good time, was well packaged and works as expected. What I dislike about it is that it creates... See more
Company replied
Company details
Written by the company
Fountainland is home to Australia's most extensive range of water features. We offer a wide variety of indoor and outdoor water fountains, bird baths and other garden ornaments at unbeatable prices. Visit our online store today!
Contact info
189 Queen ST, 3000, Melbourne, Australia
- hello@fountainland.com.au
- fountainland.com.au
Amazing Fountainland!
We were super impressed with the communication provided by Fountainland. Unfortunately, a fountain arrived and was broken during transit. Fountainland were quick to respond our email and provided a replacement. We are definitely going to recommend Fountainland to our family and friends.
As for the fountains, they have taken pride of place in our home and garden - amazing finishing touches to our decor.
9 May 2023
Unprompted review
My beautiful water feature
The customer service was outstanding the product was extremely what I was looking for
I was so pleased with your service I received from fountainland, I was very impressed with the quality of the product as well.
My beautiful water feature in my little bali garden .Thankyou again
4 April 2023
Unprompted review
Fantastic
Fantastic. Looks great.
Easy to install. Lightweight. Came sooooo quickly. Love the look and the sound. Happy chappy
10 April 2023
Unprompted review
Awesome staff and excellent…
Awesome staff and excellent communication. Pump worked a charm.
18 March 2023
Unprompted review
Overall excellent experience
Very easy online purchase, fast delivery & love my water fountain! Thank you.
27 March 2023
Unprompted review
If you’re looking for cheap quality…
If you’re looking for cheap quality products that have no longevity, coupled with unprofessional customer service team that do not answer your questions and you go around in circles without any resolution - then Fountainland is the place to go!
1 April 2023
Unprompted review
Reply from Fountainland
Hi Ian, you initially didn't know how to adjust the water flow of your pump. We provided an answer with a picture showing how to adjust the water flow.
A month later, you had an issue with an LED. We quickly dispatched a new set of LEDs to you at no cost. We did not require proof. We're not sure why you chose to respond rudely and disrespectfully to our staff and insulted our company.
We don't tolerate this behaviour and nor should any retailer.
We would appreciate it if you showed respect and courtesy to our staff.
Thank you for your review. Take care.
Ron
FOUNTAINLAND .. Excellent Customer Service
FOUNTAINLAND went above and beyond with their customer service. Held off delivery like we asked … then when the fountain was damaged in transit, replaced it within 2 days!
29 March 2023
Unprompted review
Reply from Fountainland
Hi Kay, thank you for the kind words. Much appreciated.
- Ron
Reply from Fountainland
Hi Gill, thanks for your review!
-Ron
Great service and super fast delivery
24 March 2023
Unprompted review
Reply from Fountainland
Hi Darryl, appreciate your nice review!
-Ron
Fabulous service and love our product
Fabulous service and love our product.
Lightweight, artistic and stunning.
Its not what everyone would admire but we absolutely love it. So many to choose from on their website - awesome choice.
17 March 2023
Unprompted review
Reply from Fountainland
Hi Jenni, happy you're enjoying your new fountain. Let us know if you need anything else. Take care.
-Ron
TEAL CERAMIC BIRD BATH
Beautiful bird bath. Best communication I've ever got from a business on line. I highly recommended FOUNTIONLAND
29 March 2023
Unprompted review
Reply from Fountainland
Hi Val, thank you very much for your review. Hope you're enjoying your new bird bath!
-Ron
I love my beautiful fountain and how…wonderful my experience was with fountain land, wonderful company 10/10
I love my beautiful fountain and how prompt it got here, it was packaged really well and my experience with fountain land was amazing, wonderful company to deal with, lots of friends have asked me where I got my fountain and I’ve referred them to fountain land xxxx
10 March 2023
Unprompted review
Reply from Fountainland
Hi Sheryle, thanks for your review and the referrals. Very much appreciated.
-Ron
Water Feature
I ordered my product online and didn't interact with the company other than that. The product arrived in good time, was well packaged and works as expected. What I dislike about it is that it creates quite a bit of splash on the floor surrounding the water feature, even when on the lowest flow rate.
14 March 2023
Unprompted review
Reply from Fountainland
Hi Joanne, thanks for your review. We've contacted you about this. Please get back to us.
-Ron
Great service from Fountainland
Great service from Fountainland. Our fountain was delivered quickly and without any damage, well packed.
17 March 2023
Unprompted review
Reply from Fountainland
Hi Tony, thanks for your review!
-Ron
I was impressed with the whole…
I was impressed with the whole transaction from start to finish. The item arrived very quickly to rural WA, & the service was exemplary. Everything went like clockwork, & I am very happy with the solar peacock birdbath fountain. Thank you so much.
10 March 2023
Unprompted review
Reply from Fountainland
Thanks for your review. Glad you're enjoying your new fountain!
-Ron
You replaced the damaged goods…
You replaced the damaged goods promptly,
which i appreciate.
I bought 2 fountains which I am very happy with.
15 March 2023
Unprompted review
A Satisfied Customer
Emily and Ron were extremely helpful in making sure I eventually got the right pump for my needs.
6 March 2023
Unprompted review
Fountain as expected
Fountain arrived in one piece and was set up perfectly following instructions.
6 March 2023
Unprompted review
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