Fortis Reviews 992

I would give a negative review if I could!!!!!!!! This place is a joke!!!!!! I didn't even use the equipment and they still charged me $450.00, then turned around and charged me another $350.00 for early termination!!!!! They take weeks upon weeks to give you an answer to anything!!!!!!!! I have been waiting 3 weeks now for answers as to why I was charged these!!!!!!!!!

Margret Rosloniec, my team just met Margaret at a seminar! She was so helpful and talked us through new features!

Margaret Rosloniec was super helpful in answering all my questions & went out of her way to show me features I didn't know existed & will help improve our practice!

I have had nothing but positive things to say about this companies customer care. Mrs. Hillary she was very helpful and made my experience doing business with Fortis a positive one.

Justin Weiss provided an exceptional customer service experience. He helped me confirm and credit a customer duplicate payment by walking me through the process on the gateway. Additionally, he provided extra tips for using the site which will help me in the future. He was pleasant, knowledgeable, and very willing to help! Thank you, Justin!!

I have had nothing but trouble with Fortis but our biggest issue was in february 2024 they replaced our card reader and when they did they gave us a new account but never closed the old one. Since then to today(6/02/2025) I have been through countless phone calls, emails, docsigns and more to get that account closed and cancelled. I am being charged $140 a month for nothing and if you ask for a supervisor they give you every excuse on why they cant.

Horrible choice for a micro business. Took 3 cards last year and paid over $1700 in fees. Took me over 4 hours to find out they were the ones taking all the money out of my account. Debi CreatewClay

Fortis has been great to work with. They are always quick to resolve any concerns and help with any issues. The support team is great!

Fortis' fees were clearly communicated from the start, and-- unlike our previous credit card processor-- they didn't raise our rates once we signed on! Customer service was prompt, friendly, informative. Instructions for set-up of service could have been clearer-- it was a simple enough process but instructions complicated it. We are very happy with Fortis overall.

My specialist Roy Brocks is always available to help; he goes out of his way to make sure we have a good experience and does everything he can to fix any issues we have.

I've been on business for over 35 years and so far they are the best on the market. Thank you Roy Brocks

Best Customer Service Agent Ever Justin W. Was An Amazing Help He Answered All My Question Was Able To Get My Old Card Reader Back Up And Running At The Same Time Getting My New Card Reader Replaced Via Warranty Replacement

Our company moved to Fortis late last year. We're a small business with multiple locations, so we were bound to run into a few headaches along the way, but Darnell and the rest of the team were immensely helpful in getting through the tough spots. Absolutely, 100% recommend this company, and a special shout-out to Darnell for his willingness and ability to go the extra mile anytime we needed him!

Working with Fortis Pay has been an outstanding experience, and I can’t say enough good things about Jim Gustafson. Jim provided the absolute best customer service I’ve ever received—he truly went above and beyond. We use an Intercal system to manage memberships, which is a bit outside the norm, but Jim never missed a beat. He personally guided us through every step of the integration process, ensuring our unique setup worked seamlessly with our point-of-sale system.
The entire Fortis team was helpful and responsive, but Jim really took point and made the entire experience smooth and stress-free. If you're looking for a payment processor that understands complex needs and values customer support, I highly recommend Fortis Pay—and especially Jim Gustafson. Total rockstar.

The whole Fortis Team. Especially, Margaret Rosloniec who helped me in the beginning to set up our 5 locations. She was thorough, professional and kept a good thread of communications. She was a delight to work with as well. We're 2 years with FORTIS and are very happy. Joyce

Customer service rep was great at patiently waiting for me to work through the test transaction. I look forward to working with them and it seems like a no-brainer.

I read the recent negative review and thot, what equipment was ordered. The only thing recommended that I purchase was a $10 scanner from Amazon.

Compared to what the bank processing company wanted me to purchase, this was pennies on the dollar.

Margaret Rosloniec has been great at helping us with all of our needs from getting our chiropractic clinic open to maintaining support when needed since we have been open!

Sarah has excellent knowledge of the systems and uses friendly confident demeanor.

Fortis has been such a great addition to our practice as it seamlessly integrates into our EMR System and provides the reports and analytics needed to monitor cash flow. Margaret Rosloniec has been a great support as our rep and any issues/questions we have had have been resolved/answered quickly.

I cannot speak highly enough of the support we received from Margaret Rosloniec at Fortis! As a busy chiropractic clinic, having a reliable and efficient payment processing system it crucial and Margaret made the entire process seamless.