Ford Money Reviews 

Opened two accounts in the past two months. Experience totally positive. Excellent web site, so easy to use. Communication excellent.

Really poor experience for my son. He could not withdraw his money despite the app and iOS being bang up to date. Ford told him he wasn’t showing as authenticated despite their screens showing he had been (when he managed to open the account). The only way he could get money out was to go through yet further admin hurdles to re-authenticate. All Ford’s fault. Yet my son had to bear the consequences. He’s shut the account yet Ford claim it’ll take 5 days (yes 5) to get his money out, despite the fact one can normally get money from one’s Ford account within one working day. He’s putting the money into a higher paying account, just like I’ve done. AVOID FORD MONEY!
Update: Ford has asked for my son’s details. But the horse has bolted! He’s off to a better rate!

An awful shame but i've had to move my money from Ford as the rate has dropped. They're the easiest company ylto deal with! Fast & efficient if you're looking to save etc. Hopefully their rates will be raised & or a new a/c will appear as i really enjoyed dealing with them. Good to find a bank that's on the ball.

The bank of england held interest rates the last announcement yet Ford Money sends an email out to say they are lowering their rates. Certainly changed my opinion of Ford Money. Moved all my money out to someone more competitive.

I have a Ford Money 1-Year Fixed Saver account which I had requested to mature into an easy-access Flexible Saver account on 23/12/23. Logged into my online account today on 27/12/23 and the maturity instruction has still not been carried out and I’m unable to withdraw my matured funds. I appreciate it’s the Christmas period but I’ve never experienced such a delay with another savings provider - systems are normally in place to ensure that maturity instructions are carried out in a punctual and timely manner.

Since original review, a member of the Ford Money Team has since contacted me to arrange the maturity transfer to another Ford Money Flexible Saver account - which I was advised would take up to five working days. Still not actioned as at 3/1/24. And I fail to understand why an internal transfer should take up to five business days. Atom Bank maturity transfers - for example - are carried out immediately. Not impressed.

I opened an account when Ford Money first started and had no problems opening my account online, been with them ever since earning some of the best interest rates Well done Ford Money.
Be aware 15 Dec 2023 I had 3 Ford Money emails with different details on them. Never part with your money or details until you get that letter from the Company, and still check bank details and email address

Easy to open our fix rate savings account, helpful customer services easy to use app, highly recommended trustworthy bank with excellent customer service support, thankyou

Ford has an excellent and user friendly web site and opening accounts has been easy. On the one occasion I needed customer service support the member of staff was very helpful and went out of her way to help. An ISA transfer was straightforward using the online tool. Interest rates are very competitive if a shade off the best on the market.

They are totally excellent. Great communication and easy to use.

From saving perspective , great web / so easy to navigate , and very clear , comparatively good saving rates and very helpful customer service when I had cause to call them

I myself have an account and opening it and using it have been seamless to date!
However my daughter and her partner tried to open an account on my recommendation and talk about polar opposites!!!
They lost her partners documents sent by special delivery and refused to open an account on some sort of BS technicality
If you as a bank are serious then I would suggest you sort out your admin side and also the rudeness of your telephone team(who deny that calls have taken place)In my experience this only happens within companies where the workplace is toxic…..and it shows.
This treatment of customers who actually provide a living to your staff is disgraceful and to that end I think it best to withdraw my deposits from Ford Money and move it elsewhere.Really great app based account ruined by shocking customer service within the Company!

Where these negative reviews come from i do not know, been a customer for the last 4yrs and have no complaints whatsoever great place to save/deposit your savings

I opened an easy access savings account some months ago as I was tired of the measly interest rate offered by Santander. I find that Ford Money gives good communication and had no trouble setting up the account and changing money over. The interest rate is very good and the mobile app clear and concise, making it very easy to move money about. The interest was also paid promptly. I'm also notified each time there is any activity on my account.
I wouldn't hesitate in recommending Ford Money.

Although there are quite a number of negative reviews my own experience in opening a 1 year fixed term account and depositing money has been very straightforward.
I have made all applications and transactions online but not via a mobile app.
I have only given a 4 star rating because I have not yet had cause to call customer service, nor requested a refund , closure or any other request for return of funds.
If the monthly interest is paid on time and the correct balance is available at the end of the 12 month term , then they will get a 5 star review from me.

Shame there's not a NIL star rating as that is what I think of Ford Money

Twice sent proof of ID and followed up with an email acknowledgment - stating will be resolved within 3 days

A week later - and nothing

Gone elsewhere now - opening an account within seconds

Don't waste your time with these chancers

Misled on product I was trying to open on behalf of mother who comes under Court of Protection. 3 wasted telephone calls on 0345 number, initially told eligible with application sent out weeks ago (not received) to find apparently now not eligible. Stated an intention to complain which had not yet been actioned, but astonishing I have now received email from Ford Money that they are now progressing my complaint or to be accurate their version of the complaint. I am now liaising with the Financial Ombudsman and FCA to establish if Ford Money are allowed to write their own version of a complaint and then investigate it without reference to the potential complainant.

Went through All the procedures to open an account with Ford money after several pestering text to funds the account from them I sent 10k from My nominated account to fund the account only to have it sent back The following Day then The nominated account asked for evidence of where The Money had come from before they would credit back My account as There was no evidence from Ford money iam stuck with Money in the system and no communication from Ford Money dispite several e-mails and secure messages as a First Time customer of theirs iam not impressed at all with the service still waiting for My money to be returned legal proceeding will be taken if they can't resolve this matter very disappointed with them to say the least.

The app has been down for 3 days. And no message other than call us! The bank should be reported to the regulator. I don’t have the time or energy

I Really want to open /switch to an account with ford but am concerned the high praise here is just paid ford reps or bots and that it will be impossible to actually walk in anywhere to meet with anyone face to face If any issues Occur and very difficult to speak with an actual person on a phone call If you even pick up without being charged an arm and a leg to be on hold
Then if the online page freezes up Internet gos down or vanishes etc etc your stuck . I dislike banks I dislike faceless digital electronic money payments deposits etc even more so it’s big brother all
Sold on “convenience “ but stuffing it in a teapot isnt a good idea either and I allready have bank accounts Lol so....What other banks are linked to ford Please as I know it’s only 85k covered with any bank or Even linked banks TOTAL .Tell me why I’m wrong before I arrange an interest deal with my current walk in banks and spread the deposits under different ACTUAL banks to keep under the 85k in each

Thankyou

very slow to get through to - been in a queue for 39 min so far !