AVOID AVOID AVOID!!!! Terrible company I returned shoes I paid £25 and they have only issue me with a £13 refund after returning the shoes back as they did not fit. They said that there is a charge... See more
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Terrible customer service and refund/credit note not processed More details: I received the item on 25 January 2023 in the wrong size and made a return the same day I received it. Footworld r... See more
Company replied
Exceptional customer service! The shoes arrived promptly and were perfectly packaged too. We needed to exchange the size and it couldn’t have been easier. Great value and the customer service experi... See more
Company replied
Sent wrong order before Christmas... no apology for taking my money. Did offer to refund once they received item back but all a bit late before Christmas and postal strikes. Disappointing.
Company replied
Company details
Written by the company
We specialise in sourcing the most sought after brands and kicks for all age groups. Our aim is to provide you, our valued customers, only the best of the best. Our quality and service is what we pride ourselves on, ensuring you get your items on time and most importantly you are happy with your purchase. We have a great range from all the top brands around; Nike, Adidas, Reebok, Puma, Converse, Jordan, Lacoste, Timberland, Fila, New Balance, Ralph Lauren Polo and many more including everything you see in all your high street shops as well as those that you can no longer find.
Contact info
St John's Road 7, HA1 2EY, Harrow, United Kingdom
- support@footworlduk.com
- footworlduk.com
2.3
Poor
45 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best thing I ever had in my life and it …
Best thing I ever had in my life and it was footworld is the best thing I ever had in my life .
7 December 2017
Unprompted review
Reply from Foot World
Thank you for your feedback.
Reply from Foot World
Thank you for your feedback, we are glad we could help.
Top Class...Ordered on Monday
Top Class...Ordered on Monday, delivered Wednesday cannot fault this at all.
Having never used this company before was a little dubious but I can definitely say I WILL USE AGAIN !!
Thank you !
29 November 2017
Unprompted review
Reply from Foot World
Thank you for your feedback, glad they got to you quickly and your welcome back anytime.
Reply from Foot World
Thank you for your feedback :-)
thank you for the shoes.
thank you for the shoes.
its nice and awesome!
7 November 2017
Unprompted review
Reply from Foot World
Thanks for your feedback.
Fast shipping.
4 November 2017
Unprompted review
2nd purchase
2nd purchase from these guys (I did say I'd be back). Although I didn't need any support this time; Ever so helpful the first time around. All good. Thanks again.
28 October 2017
Unprompted review
Reply from Foot World
Thanks for your feedback. We are always happy to see returning customers.
Wrong size
Wrong size , wrong trainers , impossible to communicate!!! Forget this lot!!
28 October 2017
Unprompted review
Reply from Foot World
Hi Ben,
Considering your order was delivered back in April and we have had absolutely no communication from you since, (we checked all our inboxes) nor any form of return request via Ebay / other external platforms. Our phone support is available between 11am - 4pm Monday - Friday and email support is 24/7. If there was anything wrong with the colour or the style of the item sent, we would have been more than happy to exchange or offer a full refund had you asked. We provide a free returns service for our UK customers.
Thanks.
Awesome Online Trainer Suppliers
Very happy with my trainers, hard to find the ones I purchased from FootworldUK thank you guys. Will be back soon for some more :)
27 October 2017
Unprompted review
The trainers are exactly as described
The trainers are exactly as described, fit perfectly and are very comfortable. Would purchase again. Great customer services.
27 October 2017
Unprompted review
Reply from Foot World
Thank you for your feedback.
Reply from Foot World
Thank you for your feedback.
Great fast service,good quality …
Great fast service,good quality shoes,very reliable
26 October 2017
Unprompted review
Reply from Foot World
Thank you for your feedback. Glad you were happy with your purchase.
I have been buying from Footworld for …
I have been buying from Footworld for the past three years, as I find that they always have a new range of trainers each week . I have been extremely happy with over all service I have received from Footworld . A lot of my friends and family use this website and I can tell you they are equally very happy with their service . Excellent service
26 October 2017
Unprompted review
Reply from Foot World
Thank you for your feedback, it is much appricaited and hope to deal with you again.
I received the item on time and it was …
I received the item on time and it was as described. I will definitely come back.
26 October 2017
Unprompted review
Reply from Foot World
Thank you for your review, we hope to see you again anytime.
Have purchased many items for myself …
Have purchased many items for myself and as gifts. This is my go to place for all my sports wear.
Great customer services too always respond and very helpful.
26 October 2017
Unprompted review
Reply from Foot World
Thanks for your feedback, we look forward to you visiting again.
Awesome shoes thanks very much very …
Awesome shoes thanks very much very happy stare at them more than put them on my feet once again AWESOME
26 October 2017
Unprompted review
Reply from Foot World
Thank you for your feedback, glad that you love your kicks! Feel free to shop again, use code Treat15 till 31st October to get yourself 15% off this Halloween.
Difficult to make contact about my …
Difficult to make contact about my order, did not arrive within timeframe indicated at time of order, this was a present for grandchild. I actually purchased another pair from another stockist prior to order being received, also expensive on this website
22 September 2017
Unprompted review
Reply from Foot World
Hi Margaret,
Thank you for letting us know about your experience. We have 24/7 email support and telephone support Monday to Friday 11am-4pm. Free 2nd class options usually have a 2-3 working day delivery date.
Foot World
Super fast delivery and found my …
Super fast delivery and found my Yeezy's here after looking everywhere!! Thanks guys, will be back again!!
16 September 2017
Unprompted review
pretty good experience shopping in …
pretty good experience shopping in Footworld
15 September 2017
Unprompted review
Reply from Foot World
Thank you Vincent. Please feel to shop again anytime.
Very good service
14 September 2017
Unprompted review
Reply from Foot World
Thank you N. Reed. Glad you were happy.
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