Footworks Edinburgh LTD Reviews 

597
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the excellent quality of the comfortable footwear, noting that items arrive promptly and in perfect condition. Buyers also highlight the simple ordering process, helpful website guidance, and smooth communication throughout their shopping journey. Though some reviewers noted occasional sizing challenges, such as boots feeling too narrow or having low volume, and expressed a desire for a wider choice of brands, the vast majority of consumers remain thoroughly satisfied with their purchases. People appreciate the dependable support and seamless returns when adjustments are needed.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the shoes are incredibly comfortable... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast dispatch times and... See more

Service

Users describe positive interactions with service, highlighting great advice and a friendly, personal touch.... See more

Quality

People report positive experiences with quality, highlighting that the footwear is well made, comfortable,... See more

Order

Consumers find ordering to be a very positive and seamless experience, highlighting the simple process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

597 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(597)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service again

Great service again, this is my 6th pair of Lunas over many years, back to the Venado’s which I have to say are my favourites

22 April 2025
Rated 5 out of 5 stars

Flawless service and over the top customer service

First of all all the normal stuff, delivery, communication, easy returns prompt refunds 10/10 must say not only rapid but also outside of working hours just incredible.

But what set this apart is the dedicated customer service. They took the time to speak to me and went over and above to ensure that I would find the perfect shoes for my feet.

You sometimes get efficient shops that don't really care about customers or awesome personalized service that falls down due toong waits or late refunds. I found that this guy's have it all, don't overthink it and get your shoes here, we need more shops like this and more folk like Colin, truly an awesome experience, will be back to get winter boots in a few months!

22 April 2025
Rated 5 out of 5 stars

Incredible customer service

I was really pleased to buy Lems from the UK. Unfortunately the boots I ordered had a fault, Footworks were amazing: replied to my email within the day and sent me a new pair of shoes by the weekend. I have been so impressed and so delighted by my shoes and the Footworks company.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered 2 pairs of shoes, seemed well made but didn’t quite suit me so returned them, got full refund no issues so easy process. Will use again to try other shoes

3 March 2025

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