Footman James Reviews 

200
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making interactions pleasant and easy. Many people highlight the excellent customer service and efficient processes, often describing their experience as smooth and straightforward. Reviewers frequently mention reasonable and competitive pricing, along with products that effectively meet their specific needs. However, some customers also noted significant price increases upon renewal, finding their premiums much higher than previous years or competitor quotes. A few other people also felt that customer service was unresponsive or unhelpful in certain situations, expressing disappointment with a lack of ownership or follow-up.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many highlighting excellent, efficient, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the rates to be very good,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being calm,... See more

Product

People report positive experiences with the product, often highlighting that the company provides specialized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used footman James for many years. Always had a great service and good price for my classic vehicle insurance requirements. Got two insured at the moment. I’d highly recommend this company for... See more

Rated 5 out of 5 stars

Joe at Footman James was absolutely brilliant. He understood my requirements and came back with exactly what I wanted at a good price point and carefully explained the additional products some of whic... See more

Rated 5 out of 5 stars

Easy simple clear quote in person saturday morning by phone , reasonable cost. Excellent all around service . Tgank you Footman James insurance team .

Rated 5 out of 5 stars

Excellent customer service staff. Rang for quote for rare vintage motorcycle and the process was very smooth. They were not at all fazed by the unconventional specification of the bike- very impressed... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(200)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crazy prices....

Got quoted £245 for a 42 yr old 250cc,£ 300 compulsary excess,wow!.....( my 900 triumph was £ 92 elsewhere as a comparison) ....went through quotezone in the end and got insured for £39!!!!!! With NO excess....around SIX TIMES CHEAPER

3 May 2026
Unprompted review
Footman James logo

Reply from Footman James

Thank you for your feedback, We appreciate you sharing your concerns and would like to gather some further details. If you could respond to sales@footmanjames.co.uk with your contact and quotation details , one of the team will be in touch.

Rated 5 out of 5 stars

Caterham car Insurance

I wanted to insure a Caterham car having been refused by my current insurance company because they do not cater for “kit cars”
Footman James sorted out my insurance quickly and efficiently. Ann was really helpful and explained the policy throughly and answered any questions.
Highly Recommended !

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great overall service and price

Phone answered quickly and was helped by a delightful lady called Chelsea who has able to answer my many questions about covering my beloved classic car, showing great product knowledge without being pushy.
I highly recommend Footman James as an insurer , great service, great price.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Speaking to an agent that was…

Speaking to an agent that was possitivley motivated and friendly made the process of motoring admin something much better than many past experiences.
The cost was within my expected budget,suprisingly.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Been with them for years

Been with ghem for years. Chelsea sorted out my insurance very well. What an angel she deserves a pay rise and a promotion! Thank you so much. Alex S

7 April 2026
Unprompted review

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