These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more
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Review summary
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Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more
Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more
Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more
Company details
Written by the company
FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.
Contact info
Unit 3 Murray Court, Murray Way, BA9 9RS, Wincanton, United Kingdom
- 01963 33088
- footactive.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 24 hours
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Reply from Footactive
Thank you very much for your positive review.
Great product and service
Great product and service. Has helped me heal from achilles tendonitis.
7 April 2026
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Thank you very much for your positive review.
Unfortunately I had to return the order…
Unfortunately I had to return the order but I was pleased with the return procedure and my refund was back in my bank within days
13 April 2026
Reply from Footactive
Thank you very much for your positive review.
Excellent service
Excellent service. As a person who has awkward feet and normally would never send away for shoes it was extremely useful to be able to talk to the team (Karen). She was friendly, polite and knowledgeable about Plantar Fasciitis.
The trainers are great . They look good and are definitely going to be a help with supporting my feet. The delivery service was fast too.
I would happily buy from them again. Thank you. Jane.
10 April 2026
Reply from Footactive
Thank you very much for your positive review.
So far so good
I am pleased with the insoles. So far they appear to be helpful with less stress on the balls of my feet. Time will tell if I would award 5*’s.
10 April 2026
Reply from Footactive
Thank you very much for your positive review.
They fit into all my shoes the insoles…
They fit into all my shoes the insoles and made walking much more comfortable.
10 April 2026
Reply from Footactive
Thank you very much for your positive review.
Can definitely feel a difference this…
Can definitely feel a difference this last week, the pain in my heals is definitely easing 👍
9 April 2026
Reply from Footactive
Thank you very much for your positive review.
Ordered an item to be delivered by…
Ordered an item to be delivered by Royal Mail 24 hour tracked, but still hasn’t been received by Royal Mail a week after I received an email saying your order has shipped. Needless to say money has been taken from my account
9 April 2026
Reply from Footactive
Dear Mrs Robertson,
We are sorry to see your negative review.
I can confirm your order was despatched the same day the order was placed. Unfortunately, this does seem like it has gone astray in the post. Sadly, this is out of our control, but we will of course help resolve to resolve the matter.
I can see on the system you have already contacted our team, and we confirmed we would send a replacement order at once. This has been done as requested.
It is frustrating when orders aren’t delivered on time, but we have acted swiftly to rectify the matter.
Regards
FootActive
Excellent customer service I ordered some 3/4 metatarsal insoles
I ordered some 3/4 metatarsal insoles, unfortunately when they're in they make my shoes etc too small in length and my toes push against the end. I contacted customer services who were extremely helpful but couldn't really offer a metatarsal alternative. I was going to return them but as they were only £23 and seem to be good quality I have decided to keep them in the hope they might fit in any future footwear I buy
8 April 2026
Good insole provides arch support for…
Good insole provides arch support for my low arches.
8 April 2026
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Thank you very much for your positive review.
Fourth pair we have purchased- Delighted!
Super fast delivery, very pleased with the shoes but then this is the fourth pair we have purchased!
7 April 2026
Reply from Footactive
Thank you very much for your positive review.
Insole is uncomfortable.
Unfortunately, my daughter finds the product very uncomfortable. It’s expensive to keep trying things. We will probably try getting some made for her. She has standard looking feet, but perhaps over-the counter products are not going to be a solution.
7 April 2026
Reply from Footactive
Dear Madam,
We are sorry to see your negative review.
We do have a wide range of insoles in various densities so maybe another product may be more suitable.
Wearing orthotic insoles for the first time can seem uncomfortable as you will not be used to the support. This is quite common but if orthotics are required it is worth persevering.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive
Reply from Footactive
Thank you very much for your positive review.
Reply from Footactive
Dear Sir/Madam,
We are sorry to see your negative review.
We can see you ordered the FootActive Comfort. This is a medium density insole but still has a decent arch support. There is some flex after the arch but this is standard as not to be too rigid whilst walking.
We do have a wide range of insoles in differing densities so another option may be more suitable.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive
Reply from Footactive
Thank you very much for your positive review.
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