FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the insoles, which many find to be a godsend for various foot ailments, providing significant pain relief and comfort. Many people appreciate the speedy and efficient delivery service, noting that orders arrive promptly and in perfect condition. The ordering process is often described as easy, with helpful information available to guide product selection. Reviewers also highlight the excellent customer service, with some mentioning helpful pre-purchase advice and a smooth returns process. However, some customers experienced issues with product sizing, finding items to be a bit large and requiring reordering or exchanges. A few other people also felt that certain products, like slippers, lacked sufficient arch support or had design flaws such as slipping heels. Additionally, some reviewers reported that certain insoles were uncomfortable, bulky, or even caused new pain, making them unsuitable for some footwear.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and relief over the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering process easy and simple,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

I wouldn't consider using or recommending any other brand. I have been using various types now for years now and have a pair for all of my trainers and walking boots. You can of course manage with ju... See more

Company replied


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great slippers

Great slippers, pain in my legs went a few days after wearing them and feet dont feel so tired, also not getting leg pain at night

6 March 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Great quality

Delivery was quick and well packaged. The insoles are very good quality

26 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Good shoes !

Good shoes for my mum who has problematic feet, good prices and received speedily

24 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Shoe insoles were received promptly

Shoe insoles were received promptly. Sizing is a bit tricky to estimate, but they are easy to trim to fit my actual footwear.
They seem to work well, as they definitely alleviate my plantir fasciitis.

2 December 2025
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Very pleased with my new insoles

Very pleased with my new insoles, they are comfy and really make a difference.
Will definitely purchase again

24 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Ultra lite is just that! Soft but supportive

Used in my sports trainer for a variety of activities and is great for everything.
Doesn’t feel heavy or take up to much room but provides the support I need. Pleased it lives up to its title.

27 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

My 3th pair

My 3th pair. Helped a lot with my plantar fasciti

27 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

I’ve tried many other makes of insoles…

I’ve tried many other makes of insoles they don’t work and if they do they soon fail tone of help, I consider detective insoles to be very comfortable and last for a long time.

16 February 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Happy

Great service and quality

14 February 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 4 out of 5 stars

Easy to order online

Easy to order online. Well packaged and swift free 48hr delivery. Product is as expected.

17 February 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

Rated 1 out of 5 stars

Made my problem so much worse and my…

Made my problem so much worse and my pain levels

9 February 2026
Footactive logo

Reply from Footactive

Dear Madam,
We are sorry to see your negative review.
Perhaps you could contact us directly so we can help resolve the matter.
We do have a wide range of products for various foot complaints so could possibly exchange for something else.
Regards
FootActive

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