No contact for over month. Can’t get ahold of them. Had no idea they’re overseas. I’m out 80 dollars. Very poor communication. I’ve updated my review because I did receive the item yesterday. It was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and the website has a great selection. Did not give it 5 stars since for deliveries to the US it gets held up by customs at the border. I think the Foot Store could speed up the process if... See more
Company replied
Received the product just fine, though probably would not opt for the expense of FedEx. It took a week to receive (albeit I live in the US).
Company replied
Second time purchasing from you guys and quite happy so far with the experience and the selection you provide. Kudos from Lexington, KY - also keep me posted if discount or promos codes are available... See more
Company replied
3.6
Average
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Pleased with purchase.
19 April 2025
Reply from Foot Store
Hello,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Reply from Foot Store
Hello, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Great store with great quality
Overall, great experience. I think this is a UK based company, because the shipping took a while to get to the U.S. However, they were the only website that had the Barça polo I wanted. Fair priced, and the quality of the polo is amazing. I had never heard of Foot-Store before but would definitely buy from them again.
21 April 2025
Reply from Foot Store
Hello, thank you for this review!
This is very encouraging for the teams of Spacefoot!
And above all, thank you for noticing the quality/price ratio that we are looking for every day!
Customer satisfaction is one of our priorities! 😀
The Spacefoot customer support team
Reply from Foot Store
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service, nice products and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
They refuse to return for larger size !
I ordered 2 pairs size 9, 40 Nike everywhere online a 40 is a 9 except this store ! They sent me a 81/2 Tried to return they refused the return ! Don’t buy anything from them !
8 April 2025
Unprompted review
Reply from Foot Store
Hello Mrs Moles,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
My son was super excited for a s custom…
My son was super excited for a s custom jersey then when he got it he was super disappointed with the printing which was horrible and the number was already starting to peel.
7 April 2025
Unprompted review
Reply from Foot Store
Hello Mrs Puka,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Reply from Foot Store
Hello! Thank you [customer's name] for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Reply from Foot Store
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon!
The Spacefoot Team
Fast & secure
12 March 2025
Reply from Foot Store
Hello Javier,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Reply from Foot Store
Hello! Thank you Luis for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Jersey came in good condition
Jersey came in good condition, everything was smooth with the order
26 February 2025
Reply from Foot Store
Hello! Thank you Greg for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Good company
Items were shipped promptly, packaging was exceptional...would gladly order from the company again
24 February 2025
Reply from Foot Store
Hello! Thank you James for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
No confirmation email,tracking info or parcel
I put an order in a fortnight ago, I recieved no conformation of purchase, no invoice and as of yet, no parcel. I've also tried to contact via the messaging app on the website. At this stage I can only give 1 star but will update if/when rectified.
22 February 2025
Unprompted review
Reply from Foot Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
My order has yet to be delivered and I…
My order has yet to be delivered and I am unable to track it
26 February 2025
Reply from Foot Store
Hello Mister HAMM,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
I never got my package
24 February 2025
Reply from Foot Store
Hello,
We are very sorry for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
Our team has just processed the refund for your order.
For further information, do not hesitate to contact us at customer@spacefoot.com (please specify your order number).
Wishing you a great day,
The Spacefoot Customer Service Team
Very Happy Customer
Excellent quality and quick delivery. Just a pleasant experience from ordering to delivery!
18 February 2025
Reply from Foot Store
Hello Raul, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Fast shipping
They always ship everything very fast. Even if you live overseas they still manage to deliver products very fast!
10 February 2025
Reply from Foot Store
Hello Eduardo,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Complete fake product cost more money…
Complete fake product cost more money return it than keep it never buy again
7 February 2025
Reply from Foot Store
Hello Walter,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
I have to pay 250 dollars to ship shoes…
I have to pay 250 dollars to ship shoes back to yall !!!!!I just need to get a different size , i need a refund
27 January 2025
Reply from Foot Store
Hello Randy,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Return shipping costs make shopping here cost prohibitive
Unfortunately, the soccer jersey size originally purchased was too small for my grandson. I purchased a larger size and tried to return the first one but the return shipping cost from Fed Ex, UPS and USPS is over 2x the cost of the jersey. It can't weigh more than 1/2 a pound. It's too bad the company can't better assist customers outside France with a better return option. I won't be purchasing anything else.
4 February 2025
Reply from Foot Store
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
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