The Motley Fool Australia Reviews 148

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the value of the subscription, finding the investment advice clear and useful for making informed decisions. Many highlight the exceptional customer service, noting the staff's helpfulness, efficiency, and prompt response times. People appreciate the friendly and professional approach, which makes interactions pleasant and productive. However, some customers have expressed dissatisfaction with the nature of certain communications, describing replies as robotic or templated. A few also mentioned receiving numerous emails about special deals and subscription offers, which they found unclear or excessive.

What people talk about most

Subscription

People report positive experiences with subscription services. Many customers are impressed by the speed and... See more

Service

Customers had positive experiences with service, often describing it as prompt, ethical, and professional.... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the efficiency, helpfulness,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the promptness of the customer service... See more

Based on these reviews

Rated 5 out of 5 stars

I have been a customer of "The Motley Fool" for several years, and I have been very impressed with their service.....down to earth investment advice, in simple language. Well worth subscription fee.... See more

Company replied

Rated 5 out of 5 stars

I never signed up for a years subscription but luckily they reimbursed been. I did pay for a $84 subscription a year ago and I must say the shares motley recommended have been good I think he has grea... See more

Company replied

Rated 5 out of 5 stars

Wealth of Information We have appreciated the wealth of information that Motley Fool provides us to give us the confidence in exploring investing in shares. We remain committed to the Share Advisor... See more

Company replied

Rated 5 out of 5 stars

Kiarra from Motley Fool's Support Team was terrific, responded quickly and efficiently. I have subscriptions in both Share Advisor and Dividend Investor and over the years have found their share recom... See more

Company replied


Company details

  1. Investment Service

Written by the company

The Motley Fool Australia offers newsletters and reports providing share tips and portfolio guidance. We also cover investing basics education and ASX stock market news. The Motley Fool launched its Australian presence in 2011, and since then has grown to reach over 1 million Australians.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive and honest

Responsive and honest. What more could you want from a company directing your money to the best places. Their record speaks for itself really.

9 March 2026
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

review of my Motley fool experience so far

As a new North Star and gold pass subscriber going through my first reporting season I am incredibly impressed by the speed and depth of the company coverage. I have previously used a number of other investing newsletter services ( Marcus Today. Intelligent Investor, Clime, Fn Arena , Stock Doctor etc ) and am soooo pleasantly surprised with Motley Fool. The mix of educational stuff too and the different formats used ( visual & written ) really helps get the message thru. And the integrity of having a forum for members to discuss investing is a way I personally judge a service, as many don't have it - more often than not so they can control the narrative. The MF team will actually talk about and acknowledge their mistakes - god know we all make plenty in the investing game - but to openly discuss them for the learnings they can sometimes show is rare, but so very important. Love the scorecard too, for full transparency on their stock picks over time.

All up, definitely the best investing newsletter service I have used by miles.

25 February 2026
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 4 out of 5 stars

I have used various MF services over…

I have used various MF services over many years. Each time I have learnt from the advice and shares covered - both good and bad. With Share Advisor it is disappointing that the overall overall performance ranks only 0.75% above the respective benchmark.
The heaps of emails from MF can be frustrating too - but I guess it easy to just delete and move on.
Would recommend "The Rule Breaker " publication.
MF web site provides an excellent tool for the investing public and is appreciated.

21 January 2026
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Kiarra really helped me!

I have been a member of the Share Advisor for over a year now and was really happy with them, read their emails, links to articles and got more educated with all things investing. There was a problem with using another credit card and forgetting my password and other issues. I was pleasantly surprised the same day, I received a phone call from Kiarra who was very efficient, courteous and solved all my problems, and sent a followup confirmation email as well. She had great communication skills and was honest, transparent and lovely to deal with. She put me at ease and I felt good knowing that I had dealt with someone who knew what to do and did it extremely well. She is a credit to Motley Fool.

19 January 2026
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 1 out of 5 stars

i followed all suggesttions in motley…

i followed all suggesttions in motley fool extreme opportunities. i understand its not for the faint hearted by 25 shares and 5 years later lost 82% of money

you could not do this badly if you tried

In reference to motley fool reply - did you READ what i said

All you provided was a template reply

You say i needed to diversify and hold for decent period. I brought all 25 recommendations and followed all directions over a 5 year period and $100k tuned into $18k

stop insulting my intellegence with your robotic reply

31 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

I'm sorry to hear of your disappointment.

At The Motley Fool, we recommend a diversified portfolio across different market sectors and asset classes. This can act as a hedge against volatility.

If you wish to read more information, please click the links below.

* https://www.fool.com.au/investing-education/how-invest-shares-guide/#heading_5
* https://www.fool.com.au/our-philosophy/

Please reach out to our Member Services team at membersupportAU@fool.com.au if we can be of any assistance.

Rated 1 out of 5 stars

Too many offers of wealth accumulation

I get numerous emails advising of special deals and subscription offers .
All I require is general advice which I subscribed to.
Unclear what information I am due.

31 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Hi Sheila, I'm sorry to hear of your disappointment. We would be happy to help resolve this matter for you. Please email us at membersupportAU@fool.com.au with your membership email address. Our team are ready and waiting to assist.

Rated 5 out of 5 stars

Needed to cancel

Needed to cancel. No issues at all.

19 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Sub renewal

Fool allowed me to adjust my subscription to better suit my needs, even though an automatic renewal had been processed. The subscription was refunded in full for which I am most grateful.

17 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Wealth of Investing Information

Wealth of Information
We have appreciated the wealth of information that Motley Fool provides us to give us the confidence in exploring investing in shares. We remain committed to the Share Advisor service, and over the last couple of years have dipped our toe into Hidden Gems and Stars and Stripes.
We are currently pausing these latter 2 services for 2026, which are in themselves an investment. While our investing in 2026 is on pause it makes sense to us to pause these services.
Finally I would have to say that the membership team are a breath of fresh air in appreciating that we are adults and competent to make such decisions without being endlessly badgered to stay. Even more reason why we will top up on Motley Fool Services as soon as we are ready to go.

15 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

Swiftly it was resolved

Through my own laxity I made a financial mistake.
Luckily I depended on Lianne to sort my problem and very swiftly and honorably it was resolved.
If only most businesses such as telcos and Centrelink would learn from them.

15 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

I was new to investing

I was new to investing, so I wanted some expert advice from a trusted source and I found that with Motley Fool.
I'm happy with my portfolio and I intend to stick with it .

11 December 2024
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 5 out of 5 stars

I needed to cancel my Motley Fool EI…

I needed to cancel my Motley Fool EI subscription due to a change in financial circumstances. I had no issues getting it done in a timely and professional manner, MF have been a five star company these last eight years, a pleasure to deal witn.

9 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 3 out of 5 stars

Thanks; but no more thanks!

I liked the quick and accepting response on notifying of my requested cancellation.
I disliked the constant email bombardment of add on sales for other products you have on offer.
I have gained a better insight to the market and feel i have learnt some of this thru your plateform.
I am in a reappraisal zone with my finances and the share market right now is not a viable option.

9 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review.

If you decide to give us another go in the future, please reach out to our Member Services team at membersupportAU@fool.com.au, as they will be able to assist with your concerns.

Thank you for being a part of our Foolish community.

Rated 5 out of 5 stars

Kiarra was super prompt to reply

Kiarra was very quick to reply when I had forgotten about auto renewal of my subscription and was unable to afford continued service. My refund and cancellation were processed straight away and the issue solved. Fantastic customer service.

5 December 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

Rated 4 out of 5 stars

Have just recently cancelled my…

Have just recently cancelled my subscription due to my changing life circumstances and financial strategy, the process couldn’t have been easier or the team more helpful.

30 November 2025
Unprompted review
The Motley Fool Australia logo

Reply from The Motley Fool Australia

Thank you for your review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look