foodpanda.pk Reviews 

Horrible customer services twice I had been told my money will be refunded within 3-5 working days but still have not got my money refunded. What a shame on this company and the management team. Order was not placed but amount was deducted.

First order was fine - cash on delivery.
Second order - cash on delivery NOT ALLOWED.

Don't understand why not allowed.

Such a pathetic service, waste of money seriously..
I ordered ice creams for almost more than 700 rupees from food panda. The order pick up system is so awful that they don't check the order details and appoint anyone to deliver I guess. The rider picked by ice creams from a store which is so far from my home as a result what happened I got all melted and broken icecreams. The rider said that before reaching me he was suppose to drop other orders in the way. I got my order in 3 hours.

Asalamu alkum Foodpanda wah rawalpindi thives
Don't trust to foodpanda never pay before delivery?Foodpanda took money from my debit card more than 2500 hundred rupees and not delivered my food and not refunded money? Just order directly to restaurant KFC,Mcdonald etc.
Absolutely 💯 foodpanda and delivered team thief customer services zero.
Jazak Allah
W/salam

2 hours and still you guys can't deliver an order from a restaurant 1km away from me. Your app, service, staff has become a joke recently. Pooling orders when we have paid the full delivery fee is a cheap move.

The day a competitor steps up you all are doomed.

Extremely disappointing service.

Attention everyone !!!

Very bad!!!!

Last time predered from a pizzaplex through foodpanda

Order never delivered
And no refund no support service representatives are very untrained

Eating peoples money

My order was delayed by 1 hour 30 mins, I messaged their support, they said its on the way 3 mins away, repeated this process three times, the rep said the same thing after 2 hours, I told him its not even been prepared by Pandamart I can see it, he started showing attitude just wow man, worst experience ever, got it cancelled, last time this happened I cancelled subscription now cancelling my account with them.

Baykar tareen or ghatya App poray 7500 khayleye or delivery fail krdi rider ne Broadway pizza dha ithad se mangwai tha Shanghai restaurant mein de deya card se payment ki thi no refund kah rahy hain system has locked

Bkwas ghatiya

There are very frequent delays in delivery plus the fact that at times riders have multiple deliveries. In addition to causing delays this also results in food getting cold by the time delivery is made.

They first added a Platform Fee of Rs4 and now they have doubled it. There is no justification for this fee. They have a margin in what they charge for delivery plus they charge the merchant a very hefty %age. In some cases I have seen 20%+ on listed prices or if you pick up food yourself.

There is also a big question mark on the VAT they are charging the customers. In the absence of a GST invoice there is no way to verify if the amount is actually being deposited in the government's account.

Very Bad experience, disappointed from there services + customer service is too cheap seems like they are looting customers with their so called partners specially al meraj bakers gujranwala

fazool service hai
ma ne order place kiya payment card se pay ki then order ka address complete nai tha ma ne contact kiya rider se via chat usko complete address he said ok i am on way address samjhy agya hai 20 mints later order canceled ki email agai or refund ka option nai mere pass o bhai refund kio nai jab order e nai mila rider order khaa gya food panda wale paise khaa gye ma help line pe contact kiya lakeen koi response nai bhangggg pee kee soo rhee haram ki pay le rhe zero service hai include rider

Terrible service immature staff , and con man
Refused refund for a order not delivered

Worst customer service ever. Don't give refunds on damaged items or missing items. Had problems with them with few deliveries and now stopped using them. Beware of them. If you get wrong or damaged or leaked or no show. They will keep your money.

2 dafa ghatia experience krna pra.in kutton ne first time 2000 rupay khaye.And today 1200 ka order kia smelly aur kharab basi Khana haleem oil se bhara hua chicken french fries jis main 12 chicken pieces likhay thy aur aik bhi nhi .itna ghatia Khana ke Sara bahir phank dia.Agent ko complain ki pictures bhi bhaji khanay ki but no refund .like itny pasay lga kr itna wait kr ke akhir main stale ghatia Khana .aur complain krny ka bhi koi faida nhi agent chat end kr deta aur koi action bhi nhi lety.2 dafa Khana ghatia a Chuka ....

Foodpanda is fraud. They don't delivered items if u pay online. And then they don't bother to resolve the issue and don't refund.. 11000 Rs was my total bill. And they are showing cheapness on 1200 Rs amount of missing item.

-1 star for their worst service 😡 they have canceled my order and didn't refund the money.

" BEAWARE " Terrible Service by Foodpanda
foodpanda never give REFUND, restaurant (PIZZAPLEX, KARACHI) cancelled the order after 3 hour delay and when you request foodpanda for the refund their support chat never help, just giving automated robotic response. You cannot CALL them only live chat, where agents just trying to manipulate everyone and they took all the money. Worst Customer Support Service.

Worse company ever they customer service advicer have zero knowledge of what they are doing. Can even speak professional English. Worse company don’t go for it

Food panada k Karachi k Rider kautte k Bache 1.5 hour ma order lekr ata ha thanks Kar k. Bolo to kehte ha huma order Der sa Mila ha. Koi management nhi ha. Chor platform ha food panda