Food Lion Reviews 

250
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, reporting unhelpful interactions, long hold times, and rudeness. Staff were frequently described as unprofessional or having poor attitudes, with some managers being disrespectful. Consumers also expressed dissatisfaction with product quality, noting rotten produce, spoiled meat, and items not matching descriptions. Conversely, some people were satisfied with the professionalism of individual staff members and appreciated the cleanliness of certain stores. Yet, others noted persistent problems with product availability and order accuracy, including slow restocking or incorrect items.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers reporting negative experiences, such as rude... See more

Product

Users describe ambiguous interactions with product, with many expressing dissatisfaction regarding product... See more

Location

Customers had ambiguous experiences with specific store locations, with some expressing frustration over... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing dissatisfaction with produce and meat... See more

Customer service

People report negative experiences with customer service, with many expressing dissatisfaction and a feeling... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more

Rated 1 out of 5 stars

Worst Food Lion ever. Did pickup order for the snowstorm they never shopped. I showed up to ask why they apologized and said theyd shop it tomorrow and will call me but it will be ready at 8:30am. Nev... See more

Rated 1 out of 5 stars

Loris Food lion has really gone down the tubes. Fresh chicken thighs were swollen up in the packages again this week. Stocking clerks seemed to have an attitude if you needed something on that isle. I... See more

Rated 1 out of 5 stars

When I asked the manager how to request products, she told me to get online. So I did. A few weeks later I receive a call from her boss saying how much they appreciate their customers and that she wou... See more


1.9

Poor

TrustScore 2 out of 5

250 reviews

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1.9

All reviews

(250)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

I usually go to Shop Rite but stopped…

I usually go to Shop Rite but stopped by here on the way home. Everything is $5-$10 more! I get Fresh Pet food for my dog and normally the big bag is $20. It's $31 in Food Lion! Ridiculously priced. They should be ashamed.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Male employee with anger management issues

I witnessed a disturbing situation at the Emerald Isle, NC Food Lion involving a male employee with obvious psychiatric and anger management issues yelling and threatening a female customer. The woman was crying and called him Jason. The female manager named Tanya came over and I thought she would address Jason's inappropriate behavior, but instead, she yelled at the crying woman. This is absolutely shocking! I strongly feel this needs to be addressed by Food Lion to prevent behavior of this type by the employees. This man, Jason, shouldn't work with the public, and this woman, Tanya, needs to be trained how to prioritize customers.

18 April 2025
Unprompted review
Rated 2 out of 5 stars

I'd go 2.5

I'd go 2.5. Not because the stores are bad, the ones I go to are pretty decent, and the employees are friendly. However, you cannot trust the website, especially the reviews. Was looking at a product I used before and it showed 4.5+ stars. It's a decent product, but more of a 3 start item. The FL website would not let me even start to post a review or star rating. All the 4+ star ratings were BS "[This review was collected as part of a promotion.] ". They block REAL review from the website.

27 April 2025
Unprompted review
Rated 3 out of 5 stars

By making it a bit easier to shop on…

By making it a bit easier to shop on the app, I love shopping at foodlion, but I try shopping on the app and it gives me problems. And if you can maybe have the shelves full, lots of people moving to Delaware. Again I love shopping at foodlion, I know where everything is, everyone's very helpful, I will always shop Smyrna foodlion. ☺️.

19 April 2025
Unprompted review
Rated 3 out of 5 stars

The produce is always fresh

The produce is always fresh. And the cashiers are usually friendly. There just isn't enough of them at registers. And the prices are too high.

14 April 2025
Unprompted review
Rated 4 out of 5 stars

Food Lion for Organic, low prices

I have shopped at Food Lion in this area (and other stores) for 19 years. Over those years, Food Lion has increased the number of organic food items—fresh and pre-packaged—where other big retailers have decreased their selections. I have been on an extremely low budget for the last four years. Yes, you do need to look at anything fresh before you purchase it(anywhere), but for my money, my groceries will mainly come from there because getting older, I need to eat a healthy diet. Food Lion allows me to do that on my budget.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

Food loin on Jefferson Davis near wwaa…

Food loin on Jefferson Davis near wwaa is working with non citizens to harm shoppers and allow them to come in store to place products around the store for them to use stuff thru security cameras and phones to make ppl health go bad upon Peggy Woodford enter store I noticed the front end guy put open soda with barcode towards me yesterday they lay 2 bottles of water in the floor they placed the cart with stock on it in way they put step thing in the way the store manager knows all about it I spoke to her numerous time about what’s going on in the store with these ppl coming in doing she feels comfortable doing this every day with carts and other items I have plenty pictures of what’s going on send me wear I can send pictures if you’ll don’t take action I will go over you’ll head these ppl are dangerously ppl under tramp law they are ppl that need be locked up and store managers need be place

28 March 2025
Unprompted review
Rated 1 out of 5 stars

ripped off again by foodlion Benson NC

ripped off again by foodlion Benson NC. got home from grocery shopping to find 3 of the 4 tomatoes in prepackaged container are rotten. not the first time these people have sold me bad food.

29 March 2025
Unprompted review
Rated 1 out of 5 stars

Roach legs?

Omg I got A can of pork n beans , which I love! However, I made a mistake of getting the ones from Food Lion and their brand of pork beans in tomato sauce. Yuckh the beans were too hard and when I looked at the sauce cause I just wanted to have it as Dipping sauce when I looked at the sauce clearly it looked like roach legs Throughout the sauce I would never Used those beams again!

22 March 2025
Unprompted review
Rated 3 out of 5 stars

Getting ripped off

I live and shop in Chapin SC. GENERALLY speaking the store has good service, pleasant cashiers, polite, and friendly. As for national brands they're for the most part, less expensive, especially one chain that starts with a P. My BIG complaint is certain vegetables are tasteless. I keep my receipt and return the c--p. If the produce manager would take a sample taste and refuse the load things would change..if ONE major chain would set an example we MIGHT get some good TASTYsucculent fruits and veggies. Right now, we're just throwing our money away and allowing to get ripped off.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, several employees stood around while myself and another customer had to self checkout with a lot of items. A employee went to get another cart for him to help his self scanning and bagging. Store 159 13200 falls of neuse Raleigh NC

15 March 2025
Unprompted review
Rated 1 out of 5 stars

We had a cashier last night who got…

We had a cashier last night who got very rude when I had to type in my ebt card number bc the strip quit working at first she wouldn't let me type it in and I know I can I do in tyro all the time.. she told me she nor food lion cared if my pregnant daughter ate tonight I'm still very hurt I'm that was uncalled for

15 March 2025
Unprompted review
Rated 1 out of 5 stars

It's time for me and Food Lion to part…

It's time for me and Food Lion to part ways. I shopped 2/25/25 at #02204 In Fort Mill SC. After sale items were discounted, my bill was $105.87. I had a Shop and Earn balance of $7.00. This $7.00 was not taken off my order. (The App shows I still have the balance.) I returned to the store today to inquire about it and some rather rude woman in Customer Service couldn't help me. She said she didn't know why it wasn't taken off the total. She further advised me that there was nothing she could do about it. So I'm out $7.00...doesn't sound like much but most Senior Citizens need to account for every penny spent. This Food Lion is less than 2 miles from my home, but I will now be driving about 6 miles to a WalMart Neighborhood Market, where the employees are always pleasant and helpful, and the prices are much lower! So...bye bye Food Lion.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst of all supermarkets…

This is the worst of all supermarkets in the area of Salisbury Md, always out of products , and don’t waste your time asking an employee a question, it will be “ I do know” they don’t even try to ask a manager!! I never shop there again !!

24 February 2025
Unprompted review
Rated 1 out of 5 stars

The cashier was very rude.We went to…

The cashier was very rude.We went to the one on Peter's Creek Parkway in Winston Salem by Dairios..My husband was helping her move the cans up in the conveyor and a can hit her hand..She started cussing him out with saying F you...so he started arguing with her..another employee came over and started arguing too.Both very rude.We just left out groceries there and left..The cashier didn't greet us with a hello and then proceeded to be more than rude.Ill never go back to that store..and not sure I'll ever go back to a Food Lion period.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Rude Employee at Gastonia

I went to FooLion last Thursday and one of the employees, he was stocking shelves was being inappropriate and made rude remarks about my clothes, I was shocked by the unprofessionalism. He asked why was I wearing an old lady glasses. I’m 30! Then I asked where the toilet paper was and he said “Yeah I bet you need that” and refused to help me.

30 January 2025
Unprompted review

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