Foodler Reviews 

2,113
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more

Company replied

Rated 1 out of 5 stars

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more

Company replied

Rated 1 out of 5 stars

Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more

Company replied

Rated 1 out of 5 stars

They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more

Company replied

Company details

  1. Take Away Service
  2. Food Products Supplier

Information provided by various external sources

Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(2,113)

1 review in the last 12 months

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Rated 1 out of 5 stars

Terrible

Was in Boston August 19, placed order was charged twice for same exact order and they refused refund. They did two exact orders and I was billed a total of over sixty dollars for only an order I place of Thirty dollars.

23 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Osorio,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

driver was horrible

driver was horrible. When i explained to him how to buzz my condo unit and get in the building his reply was....."you can't come down and get your food?". I told him i had kids sleeping and he really didn't care.

I would like to remove the tip from the order/sale if possible.

22 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Mike,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 2 out of 5 stars

My order was delivered on time but the …

My order was delivered on time but the driver forgot my soda. It has been an hour still have not recieved it. This ruined my order

22 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Ira,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 5 out of 5 stars

Foodler is the best food service out …

Foodler is the best food service out there. I had used grubhub before finding Foodler and after that had tried a few other services because of the promotions. However, even after the promotions, I found that foodler was the easiest and most user friendly. Plus their points seem to rack up faster than others! More food! :~)

20 August 2017
Unprompted review
Rated 3 out of 5 stars

Ignored "special instructions".

Order was late. The restaurant did not follow or honor my "special instructions". Why bother asking if the restaurant ignores. Nothing worse than sushi rolls with so little wasabi, you can't finish your dinner! Disappointing!

20 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Leslie,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

It was an extremely horrible …

It was an extremely horrible experience. They delivered the food but they gave it to a neighbor. It's exchanging to many hands for me to eat. Church's Chicken have decided not except responsibilities for this behavior. I do not recommend this establishment (Church's Chicken) or deliver Service. Thanks for the opportunity to express my concern!!!!

19 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Reginald,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

Terrible Customer Services

I paced my order at 5:40pm. From our apartment window we saw what looked like a possible delivery person try to dial in via our intercom, which is an extra feature for some units and not ours. This is why I leave special instructions to call my phone and that we'll be right down. This has worked for multiple food delivery services. Foodler had given us an estimated time of 6:40pm and so we decided to wait until then to call since it may have been possible the delivery person was delivering a different order. At 6:40pm I called and was told that they were waiting for their driver to return before sending out the order. At 7:3opm I called again asking for an update. The woman on the phone told me that they delivery person had tried to call but it was the wrong phone number. I tried to explain that I was currently looking at my receipt which was showing the correct number and she cut me off stating again that it was due to the wrong number that I had entered. She literally made a statement saying that it was my fault ("due to your error"). I tried to explain and question what we had seen with the delivery person attempting to dial the intercom and again was cut off with her asking "do you want your food or not?". Since I had already paid by card I stated that I would like the food. She stated she was trying to help me and at this point I began to show my frustration and stated that she needed to do so without cutting off customers and without using an attitude. She then stated that she was "answering [me] how I was coming at her". I've worked in customer service and I don't care HOW upset the customer is you never 1) put blame onto them and 2) NEVER talk to them like that! We did not give them a tip and I'm calling corporate.

18 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Cassandra,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 2 out of 5 stars

Food wasn't as good as usual

Food wasn't as good as usual. Plus we had a mistake with our order and they were very rude! Not helpful at all.

18 August 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Stacy,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 5 out of 5 stars

Food was great

Food was great! Wish we could order Thai Ice tea on foodler. My dept ordered lunch here and they were on time. I would order here again.

18 August 2017
Unprompted review

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