fonQ Reviews 

Anne Sofie solved our all problems even it’s not her responsibility with a really kind and patient way. Thanks to her and Regina as well. They both save our day. We’re leaving store with a nice smile on our face.

Very disappointing experience. I purchased a couch from their collection with a clearly stated delivery time of 4–6 weeks. After 3 weeks with no updates, I contacted customer service—only to be told it would take 6–7 more weeks in total because the item hadn’t even shipped yet.

This was not communicated proactively, and the delay caused serious inconvenience. My parents had to cancel their flight because the furniture wasn’t arriving on time. Even worse, the website still advertises the same 4–6 week delivery time, which is misleading for new customers.

If Fonq knows about delays, they should be transparent and update their delivery information. Very unhappy with the service.

Update: After asking customer service again, now they inform me expected shipment date is 17th December. Last week, they said it would be 8th December. Again no communication about the delay, and they just say if I want I can cancel it. After losing 5 weeks of waiting time with payment, this is very annoying. DONT USE THIS SERVICE!!

The sofa looks very nice. I wasn't expecting much for that price, but I was pleasantly surprised. No hassle with delivery either but we live in a house so it's usually easy. I can't speak much as to durability because we've only had it for a week, but so far so good. It's comfy.

The worst company I ever ever had to deal with.
I do not recommend anyone to buy from this shop.

I ordered chairs from the website and it was mentioned that the chairs were going to be delivered in 1-2 business days. It has been 15 days and I don't have any information about the chairs, there is no customer support to contact and basically I don't know if I got scammed.

All the products were high quality. One of the items was damaged, they sent a new one very quickly.

Quick delivery of my beautiful couch! Thank so much! 😊

I orderd a plant pot, 98 euro, and it came totaly broken. There was no other pot so the money should be paid back. I have send about 10 emails, to Fonc and to Sfeervoorjou. Only 1 answer very vague, and no payback.

order a bin, 2 weeks later nothing, i contact them and they reply one time on 2, asking me to wait longer, unacceptable, i asked for the refund but not reply

I ordered a book case and it came very late. I couldn't cancel the order while waiting for shipment. When the order came, the item had defects which I only found out when I was assembling it halfway. So I had to disassemble it and return it to them. And customer service took a while to respond to returns. Not worth the time.. I will return to buying from IKEA

I placed an order on 16 August, with two items - one to be delivered by FonQ and the other by their supplier, Beliani. While i received the Beliani order in just a few days, the item to be delivered by FonQ is still “in treatment” despite the indicated delivery time of 2-3 weeks according to their website. No updates whatsoever on the shipping or the delay, and the online assistance is not helpful at all. I sent two requests using the customer service form, but didn’t even receive an acknowledgment of receipt of my request. Very very disappointing. I hope somebody (a real person) gets in contact with me soon about my order.

It took too long to ship and I only found clarity about the waiting time after placing the order. And last week when it arrived, one of the plates came shattered in the box.

Clear communication on status and delivery. Item arrived quickly and without problems.

I am absolutely furious with the way Fonq has handled my order.

On July 29th, I ordered a shoe cabinet. Instead, Dynalogic delivered a ceiling lamp. I told the delivery driver immediately this was NOT my order, and he confirmed he would return it. I even took photos as proof — in case Fonq decided not to believe me.

It is now August 14th — more than TWO WEEKS later — and I still have no refund for an item I never received.

During this time, I have:
• Submitted two complaint forms via your website.
• Chatted with three online customer service specialists.
• Spoken with two different customer service representatives over the phone.

That’s five different employees — ALL promising to “get back to me” — and not a single one has followed through.

This is disgraceful. I am left with no item and no refund. Fonq’s customer service has been HORRIBLE and completely unacceptable.

I expect immediate confirmation that my refund of 215 euros will be processed TODAY. Enough is enough.

The service was nice

Happy happy for products and customer support

Super fast delivery and it was the furniture piece I was looking for for months!!

Perfect place for bed, couch, and carpet!
I ordered a new bed, couch and carpet. I couldn’t have been happier with them and the service!

Love the chairs. High quality. Exactly as decribed.

Don't buy from FonQ. It's a scam. First they sent me a product I didn't order. When I asked for a refund, it's already a month but until now I didn't receive the refund. I have to ask my credit card company to intervene in order to receive the refund. What a scam.