Foilux Reviews 

492
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as perfect and thoughtful gifts. Many people highlight the brilliant service, noting the ease of placing orders and the fast delivery times. Reviewers are particularly impressed with the detailed craftsmanship and the overall excellent standard of the items received, making them ideal for special occasions and keepsakes. However, some customers also noted concerns regarding order fulfillment and delivery. These issues included products not being received, items taking much longer to arrive than expected despite paid shipping, and instances of incomplete orders with missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as beautiful, amazing,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as beautiful and of... See more

Order

Clients share positive opinions on order, with many expressing delight with the quality and design of their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much... See more

Rated 5 out of 5 stars

The customer service is amazing. I haven't seen them in person yet but I'm not concerned about the quality based on everyone else's reviews. My order got lost in the mail, I only noticed yesterday and... See more

Rated 5 out of 5 stars

Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recom... See more

Rated 5 out of 5 stars

Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great pro... See more


Company details

  1. Gift Shop

Written by the company

We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(492)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing - highly recommend!!!

Amazing! Always very accommodating and manages to sort issues straight away! We’ve ordered from Steph on many occasions now and never failed to amaze us with the final product. Perfect with Christmas, birthday, concerts or event tickets.

2 May 2024
Rated 5 out of 5 stars

Service received was exceptional

Service received was exceptional. I had asked for a link to be included on the ticket I had purchased and Steph kindly made this a QR code on the ticket which look amazing and something I never would have thought of! Steph also emailed me a sample of her creation before printing and pointed out to me the photo wasn’t really working so suggested I used another. She was right once I changed the photo is worked perfectly! She was so helpful and friendly and made it a pleasure to shop from Foilux! Thank you x

24 April 2024
Rated 5 out of 5 stars

AMAZING

Super easy to buy and came very fast. Looks incredible and is an absolutely gorgeous present will be buying from here again!!!

16 April 2024
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. Amazing little company. Speedy dispatch. I would 100% recommend them to anyone. If I could rate it higher I would. Will be ordering from here again.

27 March 2024
Rated 5 out of 5 stars

Item ordered as a surprise

I made a mistake with my order, but only realised after I placed it. I emailed Steph and added what information I needed and it was swiftly acknowledged and dealt with. I received my order a few days later. Could not recommend this company enough. Thanks for the item I ordered, it’s better than I thought it would be.

21 March 2024
Rated 5 out of 5 stars

Amazing printed item and excellent…

Amazing printed item and excellent quality on the foiling, my girlfriend is going to love it!

The order process was straightforward on the website, got tracking info when it was shipped and received well in time for the birthday. Very happy and will recommend!

1 March 2024
Rated 5 out of 5 stars

Fabulous!

Amazing! Surpassed my expectations. The recipient hasn’t received their gift just yet but I know they will love it!

19 February 2024
Rated 4 out of 5 stars

Boarding pass ticket

Lovely item to keep as a memory! Love the boarding pass ticket!
The gift box wasn’t worth the £5.50, expected a gold box as that was what I chose, and was the same colour as the delivery box (brown cardboard in my opinion). However this aside loved the boarding pass ticket!

23 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look