FocusGroups.org Reviews 

217
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers had a great experience with this company. Customers find the platform exceptionally convenient for discovering and applying to various paid surveys, clinical trials, and focus groups in one central place. People truly appreciate the user-friendly website layout and enjoy participating in interesting studies that offer reliable compensation along with clear instructions. Some reviewers were not happy with the lengthy payment processing times and unexpected delays in receiving their virtual cards or gift rewards. Consumers also mentioned that the process can sometimes feel frustrating because you do not always qualify or get chosen after answering numerous screening questions.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform intuitive, fast, and simple to... See more

Website

Consumers find website to be positive, highlighting it as an honest and convenient platform that lists... See more

Payment

Reviewers mention positive feedback about payment, highlighting that the compensation is great and... See more

Service

Customers consistently note positive experiences with service, highlighting a simple and reliable interface... See more

Product

Users describe positive interactions with product, expressing strong satisfaction and appreciation for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seams like a great opportunity for those that fit a certain profile. I like others have had a tough time finding the studies that fit my lifestyle and schedule. I still have hope as it appears that m... See more

Company replied

Rated 4 out of 5 stars

I enjoy that I get consistent emails referring me to surveys and possible focus groups that would be a good fit for me. I have yet to actually find a focus group, but I'm confident that I will soon. T... See more

Company replied

Rated 4 out of 5 stars

When I first started FocusGroups.org I was able to sign up and create my profile easily. I was excited by the possibility of this site. It took s3-+4 months to get a call back, but once I was asked to... See more

Company replied

Rated 4 out of 5 stars

FocusGroups.org is a convenient way to find and apply for focus groups across many platforms. It allows you to apply for study across many platforms and learn about the studies without going to each... See more

Company replied


Company details

  1. Market Researcher

Written by the company

Earn up to $250 by participating in focus group studies. Browse our listings to find paid focus groups in your area today. Updated daily, with more than 500+ new focus groups added every month.


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(217)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Legit company, but......

This is a legit company. And their incentives are great. BUT.... get ready to wait once you redeem your reward points. Most online survey platforms take up to a week, if that. This place takes up to 2 months. And beware you must have $50 in rewards to even redeem them. Not worth it with so many other great survey platforms

20 June 2026
Unprompted review
Rated 5 out of 5 stars

This place is fun

This place is fun, and amazing! The staff is very friendly! I basically get paid to answer questions, and engage in chat! They offer gift cards for my favorite places! Thanks for having me!

Thanks, John

2 June 2026
Unprompted review
Rated 5 out of 5 stars

So Far, So Good

I just started with FocusGroup and so far I am very pleased. I have done enough surveys to get a reward within 4 days. The surveys were interesting and not too long. I also qualified for 2 panels within the first week. I also had a question and it was answered right away. I highly recommend FocusGroup.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Straight forward

Straight forward, and ease of compensation.

1 April 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hi Kenneth,

"Straightforward" is exactly what we aim for! We know your time is valuable, so we’re glad to hear you’re finding the site easy to use and the compensation process smooth.

Thanks for the support!

Best,
The FocusGroups.org Team

Rated 5 out of 5 stars

Excited newbie

Just started using the site. They have a variety of options to choose from. Lots of different things to try. Already found several I'd love to participate in

1 May 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hi Sonja!

Welcome to the site! We love that "newbie" excitement. It’s awesome to hear that you’ve already found several studies that caught your eye—that variety is exactly what we aim for.

Good luck with your applications, and we hope you get to participate in those favorites soon!

Best,
The FocusGroups.org Team

Rated 4 out of 5 stars

Still new to the site but I’ve enjoyed…

Still new to the site but I’ve enjoyed it so far. I’d like to keep using and then give an update in a month.

1 May 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hi Leah,

Welcome to the community! We're glad to hear you're off to a good start with us.

We look forward to hearing your update in a month—we're confident we can keep that positive momentum going for you. In the meantime, if you have any questions as you explore the site, feel free to reach out.

Happy participating!
The FocusGroups.org Team

Rated 5 out of 5 stars

The professionalism and courtesy of the…

The professionalism and courtesy of the nice gentleman who called me made the experience, pleasant and memorable.

30 April 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hi Carol,

Thank you so much for sharing this! We’re thrilled to hear that our team made such a positive impression. We pride ourselves on being professional and helpful, so it’s wonderful to know that your conversation was pleasant and memorable.

We’ll be sure to pass your kind words along to the team—it’ll make their day!

Best regards,
The FocusGroups.org Team

Rated 1 out of 5 stars

Not paying in timely fashion almost 2 months to get paid

I have had great experiences with Focus Groups and now Sago. Unfortunately, in 2025 and 2026 payment has become a HUGE issue. I don't know if they are having financial problem or what. I did a study some time ago. I got the points for conversion back on 3/12. Today is 4/29 and still no money or Amazon giftcards. On the site it says they pay in 2 to 3 weeks. When I spoke to the gentleman today he apologized and said 7 weeks is way too long. I should receive it in 24 to 48 hours. He would expedite the payment. I have started seeing more and more complaints. I have e-mailed them twice in the last two weeks with NO RESPONSE. I finally had to call the headquarters in New Jersey. This is no way to run a company and reward participants. I don't know what is going on with Sago/Focus Groups, but it is not a good sign when they are not paying in a timely fashion. All I can sense is BIG PROBLEMS!!! Pay your participants.!!!! Timely!!! 7 weeks is way too long.

29 April 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

We are very sorry to hear about your payment delay, but it appears there has been a mix-up.

FocusGroups.org is an independent platform that lists opportunities from many different providers. We are not affiliated with Sago (formerly Focus Pointe Global, website: https://www.focusgroup.com/ notice the .com, we are .org), and we do not have a headquarters in New Jersey.

It sounds like your grievance is specifically with Focus Group by Sago. We recommend reaching out to them directly or updating your review to their specific Trustpilot page so the right team can address your payment.

We hate that you’re stuck waiting for your rewards, and we hope Sago resolves this for you quickly!

Best regards,

The FocusGroups.org Team

Rated 1 out of 5 stars

Where is my bonus?

I had done projects with this company in the past and although it took a very long time to get paid, I had positive experiences and trusted them. Then I received an email about a survey that paid $15 that required a photo, but they were offering an additional $60 bonus. I completed the survey as directed and was paid the $15 within a couple of days. I inquired about the bonus and was told that I would get it as soon as the study closed. I contacted them four more times once it closed. I finally was told my uploaded picture was bad quality. I responded with a copy of the pic, it was very good quality. The final response I received stated I was only paid the $15 as a courtesy, my survey answers had not met requirements, I would not receive the bonus. If the survey did not meet requirements, why was I not immediately informed? Why was I paid the base amount so quickly? Why was I given various excuses about the bonus being delayed? The new policy for redeeming points requires a $50 minimum, so the $15 that was sent cant be used. I answered questions truthfully but I dont think my answers where the answers the study was hoping to find. I feel like offering a bonus and stalling me for 3 weeks before telling me I won't receive it was unethical. I realized how very little recourse people have if these companies choose to mislead us. BEWARE

27 March 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Dear Susie,

Thank you for reaching out. Based on the details provided in your review, it appears there has been a misunderstanding regarding which company you were interacting with. We believe you may have the wrong company.

We have conducted a thorough internal audit of our recent studies and payment policies, and we believe you are confusing us with another platform for the following reasons:

Study Details: We have never conducted a $15 survey with a $60 bonus matching this description.

Payment Policy: We do not have a $50 minimum requirement for redeeming points or payments; the minimum on our platform is $20.

We take our reputation and our relationship with our contributors very seriously. We would love to help you clear this up—could you please double-check the "Sender" email address of the survey invitation or the name on your bank statement?

If you find that this was indeed intended for us, please contact us immediately through our contact page with your account details so we can investigate this further. However, if you realize this was meant for a different company, we kindly ask that you remove or update this review.

Best regards,

The FocusGroups.org Team

Rated 1 out of 5 stars

I love doing the studies love it the…

I love doing the studies love it the only reason I give it 1 star is for the timing of getting paid 4 to 6 weeks that's kind of crazy to me and it's even like that for a virtual card not sure why it has to process for so long especially when you been doing your studies for so long now. I did a study the other day and had options to get zelle, PayPal or a gift card and that happen the day after. I just feel like yall process needs to change with that. Again this review isn't about the company because you all have great studies. It's about the payment processing time. Imagine doing a study in the beginning of February and not getting your payment until close to the end of March and that's even with getting a virtual card.

12 February 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hi Shamika,

First off, we love that you’re enjoying the studies! Thank you for the shout-out regarding the quality of the opportunities we list.

We completely hear you on the payment timing. To give you some context on why it takes longer for certain studies: once a study is finished, the individual client (the research firm) has to perform a quality verification on all responses. Because we want to ensure our participants get credited correctly, we have to wait for the client to give the final "green light" before the payment can be released.

While some clients process this in a day, others take longer, and unfortunately, that verification phase is out of our hands. However, we are always pushing our partners to speed up their processing times because we know how important it is to get paid quickly!

We appreciate your loyalty and your honest feedback—it helps us show our partners why faster payments are so essential.

Best,
The FocusGroups.org Team

Rated 4 out of 5 stars

Sign Up

I basically have a question about the signing up. It requests you to Consent to Collect your information for: Cookie ID's, Demographics, Lifestyle, Sensitive Data, Device ID's and to Agree and Continue. Is this info shared with other companies?

4 February 2026
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

Hey there! That sounds like some of the disclaimers from the surveys or studies we share. This is typical of the market research process. We'd recommend you read their disclaimers to learn more as each has different protocols but normally, they do not sell your info.

Rated 5 out of 5 stars

Durning the hard time and the holidays…

Durning the hard time and the holidays this was just want I needed to be able to do anywhere from my phone simple and if you have ayou have an urgent problem, you should contact the company directly.!!

24 November 2025
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

We appreciate your kind words! We know how much even a small payout can matter, so we’re glad you found something that fits your life.

Rated 4 out of 5 stars

I have gotten very few tasks

I have gotten very few tasks, may be due to several different things. When I do get assigned a task, it is very professional and payment is very quickly.

9 April 2025
Unprompted review
FocusGroups.org logo

Reply from FocusGroups.org

We appreciate your kind words! We know how much even a small payout can matter, so we’re glad you found something that fits your life. Thanks for being part of our FocusGroups.org community!

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