Focus Music Reviews 19

I was advised that because my child would be away on holiday, an additional lesson would be fitted into the month of January. When I later called to confirm this and requested that the call recordings be reviewed to verify what had been agreed, the manager (Chris) responded with, “don’t tell him what to do.”

While the teachers themselves are genuinely lovely, the service is extremely poor. Charging what they do for a 20-minute lesson already feels excessive, but the unwillingness to honour what was promised or even listen to their own recorded calls, shows a complete lack of professionalism and accountability.

As a result, we’ve had no choice but to cancel. They’ve lost a customer simply because they refused to provide or acknowledge a single 20-minute lesson that was clearly agreed upon.

Disappointing experience and terrible customer service.

No one was spoken to in a “belittling manner” you could’ve listened to the call and still been firm about your decision in a positive way. I said “implore” you to listen to the call, how is that belittling?

The correct thing to have done was apologise for misinformation and stood firm on your decision but you were incredibly rude about “don’t tell me what to do”. I hope that attitude gets you better customers than myself who are happy to waste money on your services.

Best of luck.

Rodolfo is a very accomplished musician and a very good teacher i am so pleased i decided to go to the focus music school

My son and daughter have been attending Focus Music School, and I couldn’t be happier with the experience. They’ve made amazing progress in such a short time and, most importantly, they absolutely love going to their lessons. The teachers are brilliant – patient, encouraging, and incredibly skilled at making learning both fun and effective. Guitar teacher Oswaldo and piano teacher Dave are outstanding. I highly recommend this school to anyone looking for quality guitar and piano tuition.

Focus Music are brillant, very professional and will always go above and beyond to help, whether this is on a 1-1 basis in lessons or a general enquiry. My husband Arron has been with Focus from the start and plays electric/Accoustic guitar he absolutely loves it and he is continuing on with his journey with Nick as his Tutor who is amazing aswell as all members of Focus music School. Chris, Liam, Oz and Dave and of course Nick and the whole team. I am also keen to learn the piano and can't wait to start my musical Journey with Focus in the near future. I would recommend Focus music to any one at any age who are looking to learn an instrument/or vocals or Music theory to start the journey now with Focus.

I recently attended the Focus Music Summer Show. My granddaughter was performing on the piano. I really enjoyed the event and was impressed with the various levels of talent. It was well organised and I really liked the mix of classic and iconic song choices. All in all, a memorable experience!

My daughter has been with Focus music for 1 1/2 years and she has learnt so much in that time. The teachers are really supportive. Their Summer Show was brilliant and you could see the progress all the children have made. The children all really enjoyed it.

Our son has been with them for 3 years and he absolutely loves it. I would highly recommend them to anyone looking to learn or improve their skills, no matter their starting level. Teachers are great in making each session engaging and enjoyable.

Highly recommend to join Focus Music academy!
Very nice atmosphere, professional and passionate teachers! Brilliant communication and management!

My son is learning the piano and enjoys it very much he is doing really well the teachers are kind and friendly.

Daughter is learning piano and she looks forwards to every class with the teacher.

We just started to have Focus in our school and the teachers are fantastic, so dedicated to the children. Even the children love going to their slot time to play and learn. We are very happy to have decided to welcome them into our school and fulfill the instrument variety gap we had.

My daughter recently took part in a recital at Focus Music. The team are friendly and professional, and the event was well organised, showcasing a wealth of talent from children and adults of all abilities. Chris, Liam and the team of teachers at Focus are great with children and genuinely care about their progress. I highly recommend Focus Music to anyone wishing to learn an instrument!

Chris and the whole team give exceptional teaching and have a very professional and caring attitude towards their students. My son is always enthusiastic and very excited for his lessons and always goes in with a beaming smile and comes out feeling incredibly proud of himself. Also, the focus team has very good communication with all the kids and parents. I have recommended them to many of my friends. He has completed Grade 2 piano and is thoroughly enjoying it!
Kind regards Mirela Gheberta.

Chris Hatwell is a fantastic guitar teacher and more importantly he is a passionate practitioner. He finds fun innovative ways to teach the young children. Each lesson is different and individualised to each student’s needs, with feedback and goals given at the end of each session. I must say from the beginning when my son was completely new about playing guitar and now, he make huge step ahead under Chris’s tuition. I would highly recommend Chris to anyone interested in learning the Guitar. His lessons are well structured, and he is very inspiring teacher who clearly cares so much about his students’ progress and every lesson is different and really fun! I can honestly say that we would definitely not go anywhere.

Fantastic experience and excellent music journey!

All the teachers are unbelievable, you couldn’t get better! My daughter has made so much progress in such a short amount of time. I can’t thank Focus Music enough!

My son absolutely loves the teachers and going to the music school. He has only had lessons for a few years but the progress he has made is amazing! :)

Very professional & motivational, 1st class teaching & customer service. Highly recommend

Great company with great teachers and we are getting great results