Focal Fact Reviews 217

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their helpfulness and clear communication throughout the process. Many people appreciate the seamless service, noting that the company excels at matching expertise with client needs, leading to productive and relevant interactions. The user experience is frequently described as smooth and well-organized, with reviewers emphasizing the ease of the process from initial contact to project completion. Reviewers also consistently commend the prompt and accurate payment system, often noting that payments are received quickly and exactly as agreed. However, some people were dissatisfied with the client interaction, mentioning instances where calls were abruptly ended after their expertise was shared, or clients were rude.

What people talk about most

Staff

Consumers find staff to be highly professional, responsive, and well-organized, making the entire process... See more

Service

Customers consistently note positive experiences with service, highlighting the clear communication, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

People report positive experiences with customer service, highlighting effective communication and... See more

Payment

Clients share positive opinions on payment, consistently highlighting prompt and quick processing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my pleasure to be booked in as an expert by focalfact. Customer requierements were made clear upfront so that the calls could be very structured. The direct contact to Elena was always fr... See more

Company replied

Rated 5 out of 5 stars

The quality at Focal Fact is second to none. I have been impressed with this team from first introduction. They deliver impressive results whilst maintaining that boutique peronalised touch. I hope th... See more

Rated 5 out of 5 stars

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work... See more

Rated 5 out of 5 stars

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the... See more


Company details

  1. Information Service
  2. Human Resource Consulting

Written by the company

Focal Fact is an expert network firm that helps professionals globally make better decisions faster. We connect leading industry experts with the world's top corporations. Our expert member platform allows professionals to share insights and expertise with those seeking to learn more about the topic. We are providing and enabling remote and live consultations with experts across every industry vertical, such as aerospace and defence, consumer goods and services, industrials, technology, healthcare, and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional

Very professional. Except experience with the person who scheduled the cool and the Technology they are using to connect to their client. All went very well.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. They send you multiple emails, asking tons of questions, lot of followups and do not clarify the T&C until last min that caller may reject you for the reason not specified until then that you need to know about a specific company. DO NOT TRUST and waste your time.
Reply is incorrect. I responded based on my knowledge. Client on call rejected when he asked did I worked with them. They asked me questions and got responses based off my 25 years of industry experience. When they got what they wanted, they cut the call to save their fee

12 November 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We are sorry you felt this way. You have misrepresented your knowledge to us and our client hence they terminate the call. The call lasted 5 minutes and you very well know that.

Rated 5 out of 5 stars

Very Professional

Very professional set up.
Organisation and communications throughout were to the highest professional standards.
Everything happened as per detailed and all follow up communications were timely and accurate.
Look forward to working with you again.

7 November 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate your feedback, until next time!

Rated 5 out of 5 stars

Your team is highly professional

I can confidently say that the experience has been excellent. Your team is highly professional, responsive, and dedicated to delivering quality results. Communication is always clear and timely, and they consistently demonstrate a strong understanding of the Consultancy work.

I truly appreciate their reliability and attention to detail, which make every interaction smooth and productive. It’s been a pleasure dealing with Focal Fact, and I look forward to continuing our successful partnership.

Highly recommended for anyone seeking a dependable and efficient business partner!

Qayssar Al Hussein
HR Director / Advisor

7 November 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate your feedback, until next time!

Rated 5 out of 5 stars

I recently collaborated with Focal Fact…

I recently collaborated with Focal Fact on a consulting project and had an excellent experience.
The process was efficient, transparent, and well-coordinated, with clear communication throughout.
I highly recommend Focal Fact for professionals looking to engage in meaningful expert consulting opportunities.

#focalfact #insights #expertnetwork

21 October 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much!

Rated 5 out of 5 stars

Review of my engagement with Focal Fact

I recently worked with Focal Fact on a market research project and was pleased with the experience. Their team was professional, well-organized, and clear in communication.
They matched my expertise with the client’s needs in a way that made the dialogue both relevant and productive. I supported one of their clients by sharing market insights and strategic perspectives, and the process was seamless from start to finish.

28 October 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

This is very kind of you to provide this feedback, thank you!

Rated 5 out of 5 stars

Consulting Exercise arranged by FocalFact

FocalFact worked with me recently to arrange a discussion with one of their research clients for leveraging my expertise in a topic. They were very focused, sharp and timely in arrangement of this dialogue. The matching they did of the client's requirements and my experience on offer was perfect with both sides coming out happy on the outcome.

10 October 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate working with you!

Rated 5 out of 5 stars

Focal fact great introduction

Focal Fact matched me very well with their client.
A great conversation was had, the conversation flowed very naturally for both parties.

29 September 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate working with you!

Rated 5 out of 5 stars

First Time as an Expert

This was my first time working with Focal Fact. I was very apprehensive at first regarding the call, however it ran so smoothly. Thank you Catherine for arranging the call and co-ordinating everything from start to finish.

23 September 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate working with you!

Rated 5 out of 5 stars

Clear Communication and Smooth Process

My experience with Focal Fact was excellent. The team was highly professional, clear in communicating client requirements, and organised everything seamlessly. The process of matching expertise to the right project was smooth, and they were responsive and supportive throughout. The call I participated in was well structured, and I appreciated how easy it was to engage with both Focal Fact and the client. I look forward to working with them again and would happily recommend Focal Fact to other professionals.

26 September 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We appreciate working with you!

Rated 5 out of 5 stars

Working with Focal Fact has been an…

Working with Focal Fact has been an excellent experience. Communication throughout the entire process was clear, smooth, and highly professional. Payment and all other administrative matters were handled quickly and efficiently, which made the collaboration seamless and stress-free.

Focal Fact is a great company to work with — organized, reliable, and respectful. They create a supportive environment where sharing knowledge feels both valued and rewarding. It’s refreshing to collaborate with a team that genuinely appreciates expertise and ensures everything runs so well behind the scenes.

I strongly recommend Focal Fact to anyone who is considering working with them. If you have knowledge to share, you’ll find them to be an outstanding partner.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

My experience woth Focal Fact was…

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work with them again ! All the very best Focal Fact Team !

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Very interesting conference call

I have been working as a sales area manager for more then 18 years. Previously, I was involved in the export of materials/plastics recovery facilities particularly plastics, and I worked for a group made up of several divisions dealing with plant engineering, from automatic sorting, washing and then reprocessing up to the raw material till the production of new products. I currently work in a company, dealing with the sales and maintenance of new and used machinery for processing wood waste, metal scraps, and non-recyclable materials in general (intended for secondary solid fuel). I was honored and glad to be contacted, through a major business platform, by Focal Fact in the person of Mrs Feril Sheth kind, competent and patient girl, with whom it was a pleasure to speak on the phone, to participate in a "materials recovery plant" project. First I participated in a blind conference call, where I was able to share my experience with a group of investors expertly supported by Focal Fact, who were well-versed both technically and, above all, in the financial issues of the market. I can say that Focal Fact is a dynamic, attentive, and punctual team, well-connected internationally and at all levels of the industrial business.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Great First Experience as an Expert with Focal Fact

Last week, I had my first call as an expert for Focal Fact, and I couldn’t be more pleased with the experience. From the initial contact to the actual engagement, everything was smooth and professional. Communication was clear, the team was friendly and efficient, and the payment was processed quickly and exactly as agreed.

I’m looking forward to future opportunities with Focal Fact and would be happy to support their clients again.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful supportive and quick deal

The discussion was quite brief, and the client was very understanding of the immediate need to reschedule the meeting. I received a very helpful response, and I sincerely appreciate the support provided by Anil Yadav. I extend my best regards to your organization and look forward to further collaboration.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Focal Fact stands for focus true to their name

Very quick and relevant communications, respecting experts' time. Well trained resources who articulated the clients' need very well. Completely digital and very little human interaction. Transaction completed quickly without bureaucratic paper work. Finally Clients delight results in Experts' satisfaction. Well Done ! Focal Fact. Looking forward to more such interactions.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

For bringing experts together with clients.

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the next day. I look forward to future sessions through Focal Fact.
#focalfact #insights #expertnetwork

30 June 2025
Unprompted review

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