Ferns N Petals Reviews 4,555

Do not use this service!
Appalling from start to end.
I made a last minute order to be delivered to family for Christmas. First I was contacted to say the (very overpriced) product I ordered was not in stock for Christmas delivery and asked to change it for another, much lesser product, for the same price. I agreed only because I was guaranteed Christmas delivery. I paid extra for quick delivery.
It's now been 4 days after guaranteed delivery, the product never arrived. The recipients have left the delivery address.
FNP has taken no responsibility, simply replying the delivery will be late, at least a week after the promised date, if at all. Nothing as ordered or promised. No recourse or option to cancel the order and get a refund for a product I never wanted, arriving days after the holiday, to an address in which the recipient will no longer be at.
After days of trying to get a manager and recourse I am exhausted and given up on the wasted nearly 300 GBP. I recommend staying away.

Received damaged product. Was promised replacement never received a replacement..Customer Sevice will close ticket without any resolution..Had very bad experience..never going to or recommend anyone…Horrible Service….

I have sent birthday gift to my sister in Bangalore cake and dairy milk chocolate. Chocolate turned to be expired. I get extremely embarrassed to send this gift to my lovable one . Very disappointed with FNP service in Bangalore.

Have used for a few months with success.

Recently ordered 3 balloon Christmas tree for fun gift. They lasted just a few hours. Contacted support for a resolution and was told they have a 2hr refund policy with balloons.
Is it me, I was expecting they would deliver new balloons and replace.
For me I cannot use this company again and their cheap products and effort in resolving this matter. Was offered a cake as a resolution days later but the moment has passed. I will not be using company again, I expect a good level of service which this company fulls short of meeting my personal expectations. I was left embarrassed. This company comes with RED FLAGS WARNINGS!!!

Cake was poorly decorated, the wording on the cake appeared as if it was written during an earthquake.

Pathetic Service Do Not Trust Ferns and Petals

I ordered 7 Walnut Cakes on 23rd December 2025 through Ferns and Petals sales staff ms Shweta, and was assured delivery by 23rd evening or 24th December (before Christmas). However, nothing was delivered on time.

3 out of 7 boxes arrived on 25th December, 3 boxes were delivered on 26th December after Christmas, 1 box still pending as off 2.50 pm as of 26/12/25, the lamest excuse of refer delivery company instructions which were never disclosed before placing the order. Had I been told the truth, I would never have ordered.

The entire purpose of gifting was ruined, and the exterior packaging was terrible and cheap, leaving a very poor impression.

If you are ordering gifts for birthdays, anniversaries, or festivals, be prepared for late delivery and embarrassment.

⚠️ Order at your own risk. Strongly not recommended.

Pl refer order nos 6867446801/6868701901/6868701301/6867641501/6867672901/6867593101/6867607801

Ferns and Petals is a poorly managed organization to deal with. Based on my personal experience and the majority of reviews I have read, many customers have faced similar issues. I do not regret my statement, nor will I edit it. The inconvenience caused amounts to harassment and mental stress. Only fair compensation can make up for this and serve as a lesson for the company to improve its services and stop taking customers for granted. Given the large number of negative reviews on your platform, it is evident that improvement will not happen without accountability.

Today is 27th dec till this very moment, 9.45am the order placed on 23rd dec through sales rep ms Shweta has not been delivered to mr Jai Parekh Shane on this bunch of jokers
On following up with their support team ms Loretta yesterday who assured me delivery on 26th dec, the same has not been delivery till day, putting me in a very embarrassing situation

Surprised how this third rated company is still surviving in the market place

————————————————————

UPDATE (28/12/25)

FERNS AND PETALS has perfected the art of deception, and its employees seem to execute it with disturbing confidence.

An order for 7 walnut cakes was placed on 23rd December, at around 10.30 am with an explicit commitment that all cakes would be delivered on 23rd evening or 24th December. The order was handled by Ms. Shweta, who repeatedly assured me without hesitation that delivery was confirmed and 100% guaranteed.

From 23rd to 26th December, I followed up relentlessly. Each interaction produced nothing but fresh lies wrapped in fake politeness. Even yesterday27/12/25, i was assured by ms Aiyushi and mr Gaurav from support team the delivery will be made, between 9AM and 9:00 PM, to mr Jay Parekh, as expected cake was not delivered with the excuse nobody available at premises when the fact remains there is a 24/7 house help at home (god bless these jokers 🙏)

Today 28/12/25 called up support team again and spoke to Mr naresh who assured the cake will reach between 9am to 9 pm,

Ms. Shweta, sales rep along with the rest of the support team, appears either completely untrained or exceptionally well trained in misguiding customers, issuing false assurances, and wasting people’s time with rehearsed dishonesty. If this is customer service, then deception is clearly part of the job description.

God bless the poor souls working here who are carefully groomed to lie with confidence while hiding behind scripted apologies.

The consistency of misinformation suggests this is not an isolated failure but a systemic culture of deceit, endorsed silently by management. The abundance of terrible public reviews numbering in the thousands only confirms that this organisation survives not on service, but on customer helplessness and regulatory indifference.

This company is an embarrassment to the concept of organised business. If promises meant anything here, this establishment would have shut down long ago.

Request Mr naresh if the cake does not reach mr Parekh today 28/12/25 in that case to deliver the cake to the family members of the owners of ferns and petals as compliments from the MARTYRES family, and not to forget consumption of this stale cake dt 23/12/25 is at their cost and consequences

Ferns and petals has one of the worst or the worst customer support team. I had wanted to cancel an order which had been placed mistakenly. On trying to contact the support team for cancellation, I was redirected to the WhatsApp chatbot, which kept reassuring me that a live agent will contact me subsequently. Alas, no such contact was made and the recipient of my gift was left stranded with duplicate gifts. I will make sure to never make any purchase off them and inform my friends and relatives as well and make sure that they don't make any purchases as well. My order number was 68715095. My suborder number was 6871509501

Sorry dear fnp... you just lost not one but entire family who were your customer. This is an absolute method of extreme cheating and non professional behavior. I had confirmed twice from your sales executive who kept on snooping on my cart that the product will be exactly the same. Sales team barrage and annoy the customers with hundreds of calls before the sale confirmtion nd thereafter disappear like smoke. I was assured that the product will be like the display picture. If i had known that he was lying through his teeth I would have chosen some other plant.
Good luck my review will be going on x very soon followed by a legal notice as im a lawyer for your information. And as for the discount you can keep the change for your team reviewing my case. Happy lying

I tried to order a cake on 20th dec. But the delivery charge was 200 which made me think. I got a call from FNP. I said I need favor 1 reduction in delivery charge. 2 cake has to be delivered before 3.00 pm of 21st dec. The agent did some reduction around 100rs and said we will try to deliver as you requested and I mentioned the same in the order note. Trusting his words i order the cake. Next day. Around 12.00 pm i got a call from an agent stating, sir the delivery person is trying to reach u, but you are not reachable. I said I didn't receive any call or message. She said I will ask him to call you in 2 mins via what's app, your net is on right. I said okay. 20 hrs now..she vanished.

From 1.00 pm till 9.00 pm i am chat with these customer service agents via whats and their app. They kept copy pasting the same templets your order will be delivered soon within the slot you booked. Is there anything else we can assist you, we are closing this chat. Very eager in closing the chat, no even trying to understand my concern. No proper updates provided as where is the order. Nobody reached me, after 8.00pm they are updating in app stating receiptant unavailable. Basic knowledge if it is true, during the what's app chat, should have asked for alternate number. I wanted the cake for my daughter's birthday, till now I didn't receive. It was insulting for me, we celebrated by cutting the cake which somone else brought as token of love. They are not even cancelling my order and refunding stating it is already out for delivery. If at i get the cake today what is the use. My dear fellow mates, pls dont trust this brand FNP, they play with your emotions and increase you BP. Worst brand

Very disappointing experience with Ferns N Petals Singapore.

Mum’s birthday and ordered for flowers , supposed to arrive at 12 noon. They failed to do so and when I called, said that they would deliver by 5pm and I said ok fine but no later as birthday celebrations started then.

When it was not delivered by 5pm, I called customer service and they tried to blame it on me claiming they did not have the address, which they did have. I told them this time - no need to deliver anymore and just give refund. They refused to give refund and continued to blame on us.

Flowers were finally then delivered (suddenly they had the address) extremely late (around 10pm), after party ended and all left. When they finally arrived, some flowers appeared wilted and not fresh, and I even remarked the same to the delivery rider and queried whether I could not accept it.

Reached out to customer service and received continued rudeness in tone as they insisted the flowers were “fresh” despite photos showing otherwise, and the response felt generic and dismissive rather than solution-oriented. Again refused request for refund and just wanted to close the ticket.

Given that this order was meant for a special occasion, the late delivery, lousy quality at end of night, coupled with terrible customer service has completely disappointed us.

Posting this for transparency that when mistakes are made - not to expect any understanding nor decent customer service.

Post edit: order 0695 through Deliveroo, but delivery and service by FnP. No sincerity to date.

I ordered a LED light for my mom and one for my dad. The one for my mom does not work. I have been writing to FNP asking them to replace it for weeks and they refuse to do anything!

I ordered a bouquet and 3 plants worth 1726/- INR. This was for birthday. They didn't delivered for 3 days. Then I asked for refund. The status in the site is showing as refunded. But they haven't refunded even after 3 months. Nobody called even if I requested call back. Every time, I mail, they will reply "refund initiated". Till now - not received anything. The support engineers will tell, they will call or not respond at all...........such a bad experience

Accepted my order; delivery didn't arrive in time (17 Nov) - no reason given. I had to make 3 international calls from the UK to try asking for re-delivery for both items the next day (because there was a card with a message).

All 3 people I spoke to in customer services (2 guys - Rohit, Rishabh and some woman who didn't even introduce herself on the call) just agreed to what I asked for - basically lied through their teeth - and then went ahead and sent the flowers on the evening of the 17th (re-delivery same day) and cake the next day, ruining my surprise! The first person I spoke to - this woman - said she'd already arranged re-delivery for the 17th evening, in spite of me asking her not to. I questioned why because I hadn't authorised a re-delivery (it was getting late in the evening). Further, that she needs to arrange re-delivery next day with the cake - and then the line just went quiet. I could hear her type but she wouldn't talk. A few seconds later, she just hung up on me! No call back, nothing. Because she knew that I'd already paid and there's nothing I can do sitting in the UK. The brazenness of it!

The last guy, Rishabh, then promised to send another bunch of lillies with the cake the following morning, to make up for their mistakes, and lo and behold - no flowers showed up with the cake the next day. Profusely apologetic on the phone but in truth, they don't care an iota. Even promised to send me an email confirming what was discussed - nothing in my inbox.

I wasted close to a thousand rupees and an hour of my work day on calls with these jokers and they couldn't be less bothered. No standards, no integrity, no honesty. Absolutely disgusted by the (lack of) service and lies. Avoid FNP like the plague. If I could, I'd give them minus 5 stars. Never using this website again.

I ordered flower bouquet for my niece’s wedding. They were not delivered. No contact was made. It is totally one way traffic with them. There is no contact number to call them. If you miss the call you cannot call them back. Will certainly not use their services again. Will definitely not recommend them. The wedding was on 4th Dec flowers were to be delivered on 3rd. Until such time no news from the not even an apology or a refund. Totally bad experience. Would not even give them 1 star.

How do I reply them. They asked for order number: order number is 68008918.

Your service is terrible and your customer service is the worst. I sent out some gifts for my brother using your website ( which often shows me things that are unavailable and then i receive swap emails from you at 2AM in the morning since i am not based in india), i ordered for my brother a day before his birthday and his birthday has passed but he never received anything. the delivery person basically called and said he has a package for him ands never mentioned where it was from, then when my brother complained of not receiving it (it was a surprise, he obviously did not know he was getting it) the delivery person called and threatened him that he will make his life tough since he complained. All in all, my brother has still not received any gifts and i have not heard back from their customer support. I will advice, never ever to order from these people. Do you do any background check on people you hire, update your website, address your customers concerns? I basically wasted my money and his special day was ruined, still have nothing in our hands btw, but threats from your delivery guys and ghosting from your customer
'care'
I will make sure this review gets posted everywhere and will reach out to some of my influencer friends in india to spread the word. Thank you for your amazing services!

Fern N Petals is a very reliable app in ensuring timely delivery, high quality with reasonable prices to deliver the product within India. This App is my first choice to go for all occasions

Ordered a photo frame and a watch. The photo didn’t even fit the frame, and the watch runs slow. Customer support is only via WhatsApp—after I reported the issues, they just apologized and closed the ticket without resolving anything. Message came from a rep named “Ajit Kullu,” which felt unprofessional. Very disappointing experience. Would not recommend.

Very worst service no on time delivery and cancels order when the products delivery time is near saying it’s not possible and when asked for compensation that also they promised but didn’t deliver

It was a good experience by gifting products to a friend from FNP

basically your product quality that is very good 👍🏼