The flight was smooth. The staff was amazing and accommodating. Highly recommend. 10/10 British Airlines, Fly Us helped find the best deal and getting ticket and info on flight was simple
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Thank you. So far, so good. I hope everything turns out okay. The website has been easy to use, and I hope everything else will work out. I am feeling a little nervous especially because I am required... See more
Company replied
What went wrong is we had a flight through Flyus on Silver Airways, it cancelled our trip and now we are unable to get a refund and we are paying for another trip! Thats why the low rating.
Not a great booking experience. They reserve the right to cancel your booking if something changes — this leaves you in an undesirable position. Additionally, too many extra options to go through an... See more
Company replied
Company details
Written by the company
Flyus.com offers low priced international airfares to destinations worldwide. Fast and friendly customer support, safe and secure technology.
Contact info
400 N Ashley Dr. Suite 1900, Tampa, FL 33602, 33602, Tampa, United States
- travel@flyus.com
- flyus.com
4.0
Great
19K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy and cheap
1 August 2024
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Reply from Flyus.com
Dear Ram S. Shetty,
Thank you for your feedback. Unfortunately, we were unable to process your tickets. Additionally, the fee of $15.95 was not charged for seat selection.
Thank you.
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Nice company and easy to get tiket
Nice company and easy to get tiket
8 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Would have been 5 stars if it hadn't…
Would have been 5 stars if it hadn't forced me to review to confirm booking.
7 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
website problem
7 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for your business and feedback. Please provide your email address or booking confirmation number to assist you with your concerns further.
Thank you,
Flyus.com Customer Care Team.
Competitive prices
1 July 2024
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. Please note that the prices advertised are controlled by airlines and are subject to change until a reservation is ticketed. We hope this clarifies any misunderstandings. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Very disappointed I was charged $50 per…
Very disappointed I was charged $50 per ticket though I canceled my ticket within 24 hours of purchase. Yes, I was notified, but the common practice of 24 hour grace period was not granted as an option. This is a good reason to not purchase from a third party app, ever. Also, the cancelation website was not helpful. After trying the website and phoning in, I could only cancel through a link from my eticket. Please make it right by refunding the $100 back to me. Your customer's good will is worth more than $100 service charge.
6 January 2025
Reply from Flyus.com
Dear Customer,
Thank you for booking with Flyus.com. We appreciate your business and value your feedback. Our website clearly states in the terms and conditions that the Best Purchase Guarantee (BPG) covers customers for 24 hours. In your case, you did not opt for insurance that would allow for free cancellation within that 24-hour period.
While we understand your situation, please note that our void fees are fully transparent and were applied correctly in your case. We hope this clarifies any misunderstanding.
Thank you for your understanding.
I would give zero start please don’t go…
I would give zero start please don’t go through them n buy ticket they will increase the price and the support team is very rude and not helpful. They are clearly robbing people .
7 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. Please note that the prices advertised are controlled by airlines and are subject to change until a reservation is ticketed. We hope this clarifies any misunderstandings. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
It was fine i guess
7 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Terrible coordination with airline
Terrible coordination with the actual airline. My confirmation code did not work and I was without a boarding pass, down to the minute to get through security. When I called customer support I was on hold for half an hour and never got the issue resolved. Will not be booking through this again.
4 January 2025
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. At Flyus.com, we are committed to transparency regarding your booking. It’s important to us that you understand there are two confirmations: one from Flyus.com and another from the airline which is displayed on your "Manage my booking portal".
In your case, the details are as follows:
- Flyus Booking Reference: B00YYK
- Hawaiian Airlines - Confirmation #: 4OKFBG
If you have any further questions, please feel free to reach out.
Thank you.
Flyus.com customer care team.
prices go up while you are shopping
7 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. Please note that the prices advertised are controlled by airlines and are subject to change until a reservation is ticketed. We hope this clarifies any misunderstandings. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Cumbersome Booking Process
Not a great booking experience. They reserve the right to cancel your booking if something changes — this leaves you in an undesirable position. Additionally, too many extra options to go through and select/choose - cumbersome booking process - make it more straight forward.
5 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you so much for choosing Flyus.com for your booking needs. We truly appreciate your trust in us; your satisfaction is incredibly important.
We genuinely value the feedback from all our customers, as it helps us improve our services and ensure a better experience for everyone. However, we want to emphasize that we offer travel options that fit each customer's needs and are completely voluntary, and no one is ever pressured. You always have the option to opt-out if you prefer.
We hope this message helps to clarify any concerns you may have. Thank you for your understanding, and please feel free to reach out if you have any further questions or need assistance.
Flyus.com customer care team.
Easy to use system
6 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
It's the best price
6 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Flight prices kept changing and ease of…
Flight prices kept changing and ease of use on website not conducive to easy booking. The website kept stalling upon booking.
5 January 2025
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. Please note that the prices advertised are controlled by airlines and are subject to change until a reservation is ticketed. We hope this clarifies any misunderstandings. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
Thank you so much youre the best.
6 January 2024
Unprompted review
Reply from Flyus.com
Dear Customer,
Thank you for choosing Flyus.com. We appreciate your business and value your feedback. We are thrilled to hear that you had a positive booking experience. If you need further assistance, please do not hesitate to contact us.
Safe travels,
The Flyus.com Customer Care Team
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