Peach Aviation Reviews 

Just be aware that Peach aviation will not allow you to board even if your exceeded only 100g over the 7kg.--no, it is not a joke, it is Japanese accuracy--tolerance zero. No, you can't buy more weight with them.
I arrived at the luggage check-in counter on 6 of August 10:30AM: first the Peach staff put my cabin briefcase on the scale, and said there was an excess of 400g and asked me to move stuff from the briefcase to my check-in luggage. Fair enough, I moved some documents and the charger of my laptop to my check-in suitcase, now 6.8kg.
Then, things got complicated: he said my fair didn't include the check-in luggage. I showed the receipt from trip.com and clearly there was about $80 above their no-luggage ticket. Then he went to check with another staff that was busy with other luggage issues customer, story short: It was 1112AM and the flight was leaving at 1130AM, discussion was very long, I didn't want to miss the flight, decided to pay again, and then claim the difference with trip.com later. However, they didn't accept cash, only credit card, but their system was outdated and didn't have a credit card SIM reader, just a magnetic stripe reader, so my credit card wasn't accepted neither. Already late, the other staff started trying to speak English yelling at me to take the luggage to a domestic courier service counter and send it myself if I wanted to catch the plane... What I did, but my luggage arrived at home 2 days later.

Perhaps all low cost carriers are like this, but Peach Aviation needs to work very hard to get out of the lowest level of the LCCs in Japan, My 2nd bad experience with Peach... From Narita fly with the other LCCs: Jetstar or Spring, price is the same anyway.

I used Peach Aviation 5-6 times in the last 20 months and I have always been happy with the service.
On February 28, 2020 Peach notified me via email that my roundtrip flights Okinawa-Bangkok were cancelled because of the coronavirus outbreak. I checked on their website and noticed a much earlier post than Feb 28 (I recall 12 but I may be wrong - now the post has been updated) announcing suspension of pretty much all their international routes for the entire month of March. I contacted Peach via the online chat and found out that in the reimbursement I would lose about JPY 11,000 out of the spent JPY 37,000 because credit card payment fee and rescheduling fees are non-refundable. I objected that it was not me cancelling and I was forced to ask for a reimbursement. Indeed their offer to transfer the flights on the same route between April 1 and 20 did not suit me and by the way I had already rescheduled once from early February to late March because of the coronavirus issue and I did not see how the situation could improve from March to April. I was treated in a very cold and impolite way as if they wanted to get rid of me as soon as possible. I asked for the reason of the flight suspension and was told they were not due to disclose. As of now there are no travel restrictions from Japan to Thailand and Peach are flying to areas with a much higher number of infected people than Bangkok according to statistics on the virus. The week before I had flown on empty crafts to Taiwan, so I deduce cancellations were made on the basis of low demand rather than safety reasons.
I am disappointed. I finally lost JPY 11,000 for a cancellation imposed by the airline, I was given a too narrow window of time (April 1-20) for rebooking in alternative to a refund, the cancellation was decided based on economical rather safety reasons, the customer care was very impolite, and I now have to deal with the other reservations of this journey, internal roundtrip flights in Thailand and two hotels.
I am okay with making an effort in a difficult situation like this but a bit of tactfulness by the customer care would have been much appreciated. I did not feel a valued customer and I will not use Peach Aviation again in the future.

Initially, I was overjoyed. I found a non-stop flight between Shanghai and Tokyo that was inexpensive (probably due to the fact that Peach does not take UnionPay or Alipay payment and therefore most Mainland Chinese won't use it).

Due to the coronavirus, my March 28 flight from Shanghai to Tokyo was cancelled and, while they did give me a refund, I must wait two months for it! Absolutely ridiculous. I thought the Japanese had a better handle on technology than this.

My flight was cancelled due to a typhoon in July. No information was given until I reached the airport and was told it was cancelled. Already bad service here. I have now waited for 6 months for a refund. I ordered through Supersaver who claims that they can’t pay me back until Peach Aviation has send the money to them. Still no sign of the money, so I am writing here. Unbelievable bad customer service

After waiting in Incheon airport passing midnight without any information, Peach aviation decided to cancel the flight to Tokyo Haneda. We where left without any compensation, nore food, drinks, Hotel compensation or help for other means of transportation. We have not even go the refund for the cancelled plane returned. Not what you expect from a japanese company