Norse Atlantic Airways Reviews 1,933

I have been trying to contact Norse since 26th January regarding cancelled flight from Manchester to Antigua on 10th January. There is no customer service at all just automated response
I would definitely not recommend this airline as they don't care about there customer's.

Every airline is terrible, but there are ones that stand out negatively. Norse is one.

The fact that the company has, essentially, no customer service (useless AI chatbots don't count, frankly, they're an insult to customers) should be a massive red flag.

Ryanair quality services, worse prices, a lot of hidden costs. Avoid, not worth it.

Just come back from 2 wk holiday in Thailand so had direct flights from Manchester to Bangkok and back again. Had read lots of negative reviews so were really worried but flights were great with hardly any delays! Not the comfiest but brilliant prices, plenty of choice of films etc, snacks were not cheap but there if you wanted them and staff all very professional. Don't expect luxury long haul and you will be okay. Not loads of baggage allowance but we were travelling around so that suited us anyway. We were lucky to be able to travel so far this week with everything going on due to the flight being direct. Just remember to take your own headphones! Would definitely use this airline again.

Bangkok - Manchester. 5th March 2026. It was literally the budget airline of long haul. Bidget airlines are tolerable for a short flight but you cannot endure a 13 hour flight in one. Travelled with me 11 month old on lap. The seats are uncomfortable with a very little recline. The tray is tiny standard budget airline. The cabin crew service was sub par. The most irritating thing was I'm more annoyed with myself that I didn't research them before I travelled. Desperately wanted to book a bassinet and seat but no service options online for it. The pricing! It cost me £30 for a meal and a drink. A bottle of water is £2.20. They want to post an attractive base price for a cheap long haul and mark you up with only one carry on bag as standard and these extortionate prices for food. Not even a complimentary water. I've never known anything like it as a frequent traveller to and from Thaialnd to the UK with many carriers. Stick with middle East airlines with a change in the middle East or travel direct with thai airways or Eva Air from heathrow. By the time you've finished the add ons they are the same price with poor food and very uncomfortable cramped seating. Stick to Airbus those Boeing dreamliners are awful if they are trying to do a 3-3-3 seating on them.

London to Orlando Return. 2 adults 2 kids.

Price - Economy including fast track and baggage 2k£, around 1.5- 2k£ cheaper than BA or Virgin.

Plane. Modern Boeing 787. Everything worked as expected.

Cabin crew and pilots, All friendly and experienced.

Customer Service and Support away from the airport - Terrible, still haven’t replied. My wife’s name was wrong on her boarding pass. Whilst correcting it, they deleted my son’s ticket.

In summary, everything was good except for the customer service away from the airport.

Flight delay of 23 hours from Bridgetown to Manchester.
Completed the online form for standard compensation only to be ignored.
Court action now raised against these cowboys.

I have never known an airline to not have an active telephone line and that the only way to contact customer service is through a chatbot.

I did not choose to fly with Norse, it was part of a package holiday with P&O.

Think carefully before booking with them, if something goes wrong you have no way of contacting them!

Norse airlines were used by P&O to get us to our cruise. The flight was delayed over 5 hours and the return flight by 4 hours. Norse airlines very unhelpful with complaints and efforts to get compensation. I was also disappointed in P&O who were also unhelpful.
I wouldn't use Norse airlines

I have just flown from Gatwick to Cape Town. The flight was cheaper than others. I wasn't expecting much but....check in was easy. Left/arrived on time. Food OK- service good. Toilets regularly cleaned throughout the 11 hours.
All in all great flight!

BEWARE !! If you are ever considering booking with this airline please THINK AGAIN !
The business class and economy i have flew and both were hirendous.
Service was none exciting, food was terrible and drinks. Customer service is non existent and no phone lines .
Don't waste your money Pay that little extra and fly with a proper airline !

I flew from London Gatwick to Bangkok Airport and Bangkok Airport to London Gatwick with Norse Atlantic Airways.
Both flights were on time. Both flights were comfortable ( Economy )
The crew on both flights were attentive, hard working and professional.
The updates from the Captain, the cockpit, were clear, precise and informative.
From my experience, I can highly recommend Norse Atlantic Airways. I will definitely fly with them again.

I had return flights booked LGW to ORL. a week before the first flight, the flight got cancelled, and I’m still waiting for a refund for the cancelled flights, and for the reimbursement of the difference 8 weeks later. We had booked and paid for premium for the return, as was 20 weeks pregnant, but there was no premium cabin on the plane. We weren’t told until boarding - all had middle seats, no reclining seat at all, no headrest, no milk for tea and coffee. No apology! Still waiting for money back for the change in cabin!

Absolute shambles. No phone number to discuss complaint. Logged over 8 weeks ago, and not had a response.

I needed to change my husbands booked outbound flight but it was is linked to mine. I had to waiting for a customer service person to email me to help and waited days to be helped. Finally it was sorted tonight. Thank you for helping. But talking to a person would be better.

Two passengers delayed by accident on the M25 absolutely no way to contact anyone - chat bot says will email back , no telephone support, says use "your trip" to change flight but the site does not allow for this very very poor

Pathetic airline.....changed the date of our flight by bringing forward a full day. Booked an additional nights hotel at my expense. Cancelled the flight altogether with 24hrs notice after hotels,tickets,transport paid for and unrefundable. Found another airline but lost 1 day in New York and the additional night I'd paid for because of Norse...Flight home wasn't cancelled...we'd been on 4 different flights in the previous 6 days and had "zero" problems....surprise, surprise, when we tried to check in the attendant smirked as she told me my carry on was too heavy and that my purposely bought airline rucksack which is all the correct dimensions for every other flight it's been on (circa 20) with various airlines..was too big for Norse airlines as they have smaller dimensions than other airlines. I was then told the only thing I could do was check my carry on at a further cost of £130 pounds...so for me and my father a further £260 on top of the ticket price which wasn't that cheap to start with. If I can give any advice AVOID this airline like the plague. The worst airline I've ever traveled with.

I booked Gatwick to Bangkok with Norse mainly because they had the best price—and I’ll admit, I was a bit sceptical as I’d never flown with them before. After paying, I heard a few negative comments and thought, “Well, that’s reassuring… but the tickets are booked, so off we go.”
Honestly, I think people can be a little dramatic with bad reviews—sometimes expectations don’t match the price paid. My experience with Norse was excellent. The legroom was better than British Airways and genuinely comparable to Emirates. The crew were friendly, professional, and consistently helpful—no sour faces, no attitude, just good service.
You’re clearly told at booking that meals are an extra cost, which was absolutely fine for a cheaper fare. I did buy meals, and they were genuinely great. Overall, Norse delivered serious value for money, and I’ll be flying with them again.

Just returned (1st March 2026) from Barbados to Gatwick. Before our holiday cruise with P and O, I was little concerned after reading many unfavourable reviews about Norse Airlines. However, I found them to be ‘up to the task’ so my concerns were unwarranted. No delays on the outward journey but an hour delay (or so) for the return leg which I believe was out of their control. Reasonable standard of food and drinks on board that was cheerfully served by the excellent cabin staff. A special mention for Natalia who was outstanding. Norse management… You have a ‘good-un’ here. Don’t you dare let BA or Virgin et al poach her. You will regret it!

Norse…Keep up the good work but I will finish on a negative. I was worried pre-flights because if anything went wrong, you offer no telephone numbers for the punters to ring and the first and only port of call is a robot that guesses your words. Not good! Please address this!

Steve.

My experience is anxiety related to my son, daughter in law, and grandaughter being stuck in Florida because this airline is incapable, it seems, of getting them home, except by using another carrier. They abandon their passengers, leaving them to take care of themselves and fail to inform them what is going on, except about a further delay. This airline has an atrocious reliabilty record and in my opinion should be suspended by regulators until they get their act together. As to compensation, this is now possibly requiring claiming through the courts, at the client's expense.

I wanted to Cancel my ticket (I was entitled to do so)

First of all I had to Google how to do so as Norse website is useless

Found out I had to discuss with their AI chatbox as it repeatedly said I would not get a refund

After having talked to a real person I got my refund

Scaty that their automated system isn’t functioning correctly

This is a great value airline.
I booked London Gatwick to Bangkok return direct flights which cost considerably less than all other airlines.
Staff were friendly and helpful.
No hassles.

My flight from London to Orlando was cancalled less than 14 days prior to the planned departure. No alternative flight was offered and the reimbursement process was confusing and without any ressource for support (apart from a chatbot that is as far from AI as it gets). I was refunded and had to rebook another flight connection that was more expensive and less convenient as it had a layover and shortened my trip.
I filed a claim for the price difference as well as the compensation of 600€ that I am entitled to via EU/UK laws and have no update after almost 8 weeks - although processing time is 6-8 weeks according to the stupid chatbot. In the meantime my claim also disappeared and now reappeared on their system according to my check ins with that ducking chat bot. Don't book with Norse!

Update: As of 12.03.2026 I still don't have a response and have no looked into escalating with CEDR.