Flyhjelp is an amazing service. They just handled my fifth case where i was owed a lump sum from the airline. This last time the case took almost 2 years, but they kept me updated trough the entire... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very effective and Professional Company.Always keeping you up to date on the case process. Even after case was rejected twice they did not give up and managed to secure compensation for myself and spo... See more
Company replied
Got EUR 200 back from Ryanair after a cancelled flight due to a strike (after their fees, so they must have collected much more). Just an easy filing, and I would never had the stamina and patience to... See more
I got the money in the end. After 3 years. It costed me 45% (extra lawyers at 15%) I would never have done this by myself. !!!
Company details
About Flyhjelp
Written by the company
Flyhjelp er en skandinavisk virksomhet som hjelpe med å sikre økonomisk kompensasjon ved flyforsinkelser, avlysninger og overbookinger. Vi er eksperter på områdets juss og står for kommunikasjonen med flyselskapene, som ofte er tilbakeholdne med å utbetale kompensasjonen, selvom de faktisk har en informasjonsplikt.
www.flyhjelp.no
www.flyghjälp.se
www.flyhjælp.dk
www.lentoapu.fi
Flyhjelp - Bringing justice to travelers
Written by the company
- Ingen utgifter
- Hvis kompensasjon uteblir, har vår ytelse vært gratis.
- Høy utbetaling
- Vi vinner 92% av alle oppstartete saker. Det skyldes at vi er eksperter på det juridiske felt, og er klare til å ta din sak hele veien til retten.
- Full erstatning
- Vi gir deg hver eneste krone som du har krav på. Vi kan også refundere dine utgifter til hotell, transport samt mat og drikke hvis kvitteringer er beholdt.
- God kundeservice
- Våre kunder mener at vi har den beste kundeservice fordi vi tar oss tid til hver enkelt kunde, og svarer på mail, chat og telefon. For oss er hver kunde unik.
Contact info
Holmbladsgade 133, 2300, København S , Denmark
- service@flyhjelp.no
- flyhjelp.no
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Retrieved money
Got a professional help in a case of lost money and misfortune. Recommended.
15 March 2024
Unprompted review
Extremely helpful team
Extremely helpful team! Used their services many times with always a win in the end .
4 December 2024
Unprompted review
Good service
15 May 2024
Unprompted review
Reply from Flyhjelp
Hei!
Tusen takk for den hyggelige tilbakemeldingen. Vi er veldig glade for at du setter pris på vår service. Du er alltid velkommen tilbake om du skulle oppleve lignende utfordringer i fremtiden.
God sommer!
First time I have tried this company …
First time I have tried this company and they solved my problem wich I was hopless.
I hade a case against the theif airline called [wizz air] and they solved it.
Recommend 100% the best.
Thank you flyhjelp and your service 🙏.
1 March 2024
Unprompted review
We got our money back and some more 😄
22 January 2024
Got delayed 27 hours on flight to…
Got delayed 27 hours on flight to Vietnam. Got no responce from KLM on compensation. Flyhjelp.no got the compensation within 3 weeks when I asked them for help. Great job!!!!
5 October 2023
Unprompted review
Amazing service.
11 July 2023
Reply from Flyhjelp
Kjære kunde
Positiv tilbakemelding er med på å motivere oss som bedrift . Vi takker vi for den hyggelige oppmerksomheten. Som bedrift har vi fokus på å optimere vår saksbehandling og det er derfor en viktig faktor at det blir godt tatt i mot av våre kunder. Vi håper at du i fremtiden vil benytte deg av vår service igjen hvis du skulle være uheldig å å få et fly avlyst eller forsinket.
Med vennlig hilsen Flyhjelp.no
prompt and complete advice and…
prompt and complete advice and successful best service.
15 December 2022
Reply from Flyhjelp
Kjære Savita
Mange takk for de fine ord om bedriften vår. Vi er veldig glade for at du som kunde hos oss har fått den forventede og ønskede service.
Med vennlig hilsen Flyhjelp.no
Got help needed when Norwegian tried scamming
Norwegian tried refusing refund because they claimed fault on their plane was to be considered an exceptional/unforeseen issue. Plane was delayed more than 8 hours but Flyhjelp got my money back, minus their solid comission
6 February 2023
Reply from Flyhjelp
Kjære kunde
Mange takk for de fine ord om bedriften vår. Vi er veldig glade for at du som kunde hos oss har fått den forventede og ønskede service.
Med vennlig hilsen Flyhjelp.no
Reply from Flyhjelp
Hei Espen. Det er beklaglig at du har denne opplevelsen av Flyhjelp. Vi jobber hardt for å sikre at våre kunder får den erstatningen de har krav på og prøver alltid å gjøre prosessen så enkel og stressfri som mulig. Dette medfører en rekke utgifter som vi skal ha dekket for å kunne utføre arbeidet vårt. Derfor tar vi et salær på 30% hvis flyselskapet utbetaler.
Lang behandlingstid
20 October 2022
Reply from Flyhjelp
Hei Laila! Jeg kan se at dere har ventet lenge, noe vi beklager så mye for. Vi forstår at det er en frustrerende situasjon for dere. Vi er i forhandlinger med sas, og de har anerkjent at passasjerer som ble berørt av streikene har rett til kompensasjon. De har begynt å utbetale i mange saker knyttet til streikene, men det er mange saker som skal behandles, så det tar tid. Vi håper at de snart vil utbetale ditt krav også, men kan dessverre ikke si når presis dette vil skje. Inntil videre må vi bare være tålmodige. Mvh Ada fra Flyhjelp
Kun positive ord!
15 August 2022
Reply from Flyhjelp
Kjære kunde
Vi i Flyhjelp takker for den hyggelige omtalen. Denne anmeldelsen blir satt stor pris på, og vi håper at du i fremtiden vil benytte deg av vår service. Det er veldig hyggelig at du har lyst til å dele den gode opplevelsen du har hatt som vår kunde. Vi er veldig glade for at vi kunne hjelpe deg med din sak.
Vennlig hilsen Flyhjelp.no
Absoluteley horrible experience
Absoluteley horrible experience.
Instead of them getting my money back from a cancelled SAS flight they end up sending me a bill claiming I have contactet a competing company at the same time.
No proof given - only bill sent, no discussion.
Stay out.
18 December 2022
Unprompted review
Reply from Flyhjelp
Hi! I am sorry that you are not happy with your experience using Flyhjelp. When you open a case with us, you also agree with our terms and conditions, and these are very clear on the matter of opening a case with us at the same time as you open a case with another claim firm. In your case, you sent us proof that you had already received a payment from Airhelp, a competitor of ours that does the same job. As stated in our terms and conditions, you are then obliged to pay the fee, as we cannot retreive any money from the airline, and we have spent time and effort to collect the compensation for you. I understand that this is frustrating, but I also believe you understand that you cannot ask two different legal advisors to work for you, without paying for it. This takes away time and resources from our other clients, who are also waiting to receive what they are entitled to.
I hope you will enjoy the compensation you have received, and have a good holiday.
Very helpful company,kept in touch and…
Very helpful company,kept in touch and got my money back. :)
26 February 2022
Unprompted review
Reply from Flyhjelp
Dear Eliza.
Thank you for your positive feedback concerning Refundmore. We are happy that our service was as accepted.
Have a nice day – Victoria
very good support for passengers :-)
15 July 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.