Frontier Airlines Reviews 1,504

Frontier Airlines’ website malfunctioned and it cost me $400. Their system failed during the booking/change process and instead of helping, customer service provided no real support or resolution. I spent hours trying to fix an issue their platform caused, and Frontier refused to take responsibility.

Website functionality was unreliable, customer support was extremely difficult to reach, and the response I finally received was dismissive and unhelpful.

Travelers deserve better reliability and accountability. I will not be using Frontier again and recommend others proceed with caution.

I say dont be cheap and book a real airline. Frontier will cancel your flight in a heartbeat and then you will be unpacking and blaming yourself for being in such situation. This cheap airline turns out to be much more expensive in the long run.

Tried to fly @Frontier today. Self-check-in failed. Three desks were open but no one there (every left even it is only 5:30pm). Called for help, waited 20 mins, then got hung up on. Horrible experience from start to finish. You refused to refund the air ticket and I lost $70 for round trip uber and few hours. Never flight with @Frontier ever !!!

Frontier Airlines canceled my Dec. 23, 2025 flight to Chicago without explanation two days before Christmas, then said they were unable to book me on an alternative flight either landing in Chicago or Milwaukee on either Dec. 23 or Dec. 24. I asked them to book me on another airline, but they refused. I asked them to reimburse me $485 — the cost of booking a one-way last-minute flight to Chicago over the holidays, and they refused to do that as well. All they offered was a refund of my original fare ($102) and a measly $100 voucher towards future travel — and after they stranded me utterly over the holidays, why would I ever patronize them again?

Within 20 minutes or so of getting settled in our seats, the pilot announced there was a mechanical issue that needed to be looked at. Over the next 5 hours, we alternated between him moving the plane out of the gate to accommodate other planes and moving back into a gate to allow a mechanic to jump on to evaluate the mechanical problem. Turns out they "thought" there was a leak in the galley so the mechanic(s) spent their time there.

While this was going on, we were not a allowed to leave our seat(s) to go to the bathroom. For a short few minutes, out of the entire time, we were "allowed to move around" which meant everyone dashed to the bathroom. A blonde female attendant started yelling at us, "only 2 in line, at a time". I went back to my seat, praying I would be able to get back in line for a turn. Finally, I made it back there and was next in line. One of the other attendants motioned for me to stand out of the aisle into the galley so she could get by. So, I did. The blonde hadn't seen this because her back was turned. When she turned around and saw me standing there she started yelling at me to get out of the galley. I tried to explain to her that the other attendant had told me to stand there for a minute. But she glared at me. Opened one of the bathroom doors (which with all of the chaos, I didn't realize was empty). And she motioned me in with a hand gesture. I barely had time to get my whole body inside when she SLAMMED THE DOOR so hard that when the passenger in the other potty and I both exited at the same time, he said to me, "Did you slam your door?" Nope. She did. She was angry throughout the entire flight, yelling at everyone, about everything. Worst experience I've ever had on a flight and I've flown a lot, in my lifetime.

Oh, and by the way, turns out there was no mechanical issue, after all. Afterwards, got a $50 voucher for the flight being delayed. In the trash, it went.

Terrible, disgusting by company. Do not ever book with them.

Horrible experience and I promise I will never ever take frontier again! You guys are horrible. Long wait check bags when everyone including spirit have drop bags machines. Horrible and despicable.

Flight was canceled 1 hour prior to departure due to "airport maintenance" My son had checked in for his flight 5 hours prior to. "All other flights from LAX were full". They stated they will process the refund in 7-10 days No accommodations, and they just left my son stranded 700 miles away from home, in the airport, with no transportation or Hotel, no money for food or anything else. We spoke to several supervisors who "generously" offer to give him a $50 travel certificate for future use. WE WILL NEVER USE FRONTIER AGAIN 🤬 AND I WILL MAKE SURE NONE OF OUR FAMILY AND FRIENDS FLY WITH THEM EITHER. WORD OF MOUTH MAKES A DIFFERENCE WHEN IT COMES TO A BUSINESS SINKING OR SUCCEEDING, AND I WILL DO MY BEST TO MAKE SURE THEY SINK. WORST CUSTOMER SERVICE EVER! THEY ONLY CARRY ABOUT THE $$

This company will offer a decent price up front but nickel and dime you so badly that you may end up paying more than normal priced flights. Allow an extra 2 plus hours for checking in...which is a nightmare! They force you to download an app and you have to check in on their app. They try to force you to pay your bill with their credit card. Unlike ALL the other airlines, they only allow a 40lb limit AND charge a whopping $75 per bag IF you pay online..its over $100 per bag if you pay at the counter!!! The customer staff were outsourced which added a level of confusion. Honestly, the headache may not be worth the possible discount.

Accidentally cancelled my flight using their A.I. chat bot online. I emailed 4 times and called immediately after. No one answered. Their Customer Service are just outsourced warehouses that read off scripts. They don't care about you at all. I don't fly Frontier because of how horrible they treat their customers. I had to deal with this during Spring break and I lost 400 dollars. Corporate b.s.

Formal Complaint and Demand for Compensation – Flight F9 2428, December 14, 2025

I am writing to formally lodge a serious complaint regarding my experience with Frontier Airlines on December 14, 2025, at Gate D22, for Flight F9 2428 scheduled from Las Vegas to Atlanta with onward travel to Miami. Due to the conduct of Frontier Airlines’ gate staff, I was wrongfully denied boarding and suffered significant inconvenience, financial loss, and emotional distress.

This was the first time in my life that I have ever been barred from boarding a flight, and it occurred solely because of the unprofessional, hostile, and inappropriate behavior of the Frontier Airlines staff working at Gate D22 on that date.

The issue began with a dispute regarding carry-on baggage charges. When informed of an additional charge, I immediately complied by removing my items from the carry-on bag and placing them into a smaller personal bag that fully met Frontier Airlines’ size requirements. Despite my compliance, the staff continued to raise their voices, behave aggressively, and refuse to allow me to board, without providing a clear or valid explanation.

When I calmly attempted to understand the reason for being denied boarding after resolving the baggage issue, the staff continued shouting, accused me of misconduct without justification, and collectively shifted blame onto me. At no point did I behave inappropriately. Instead, I was treated with hostility and intimidation by multiple staff members acting in an unprofessional and coordinated manner.

The conduct I witnessed and experienced was entirely inconsistent with acceptable customer service standards in the aviation industry. Rather than assisting passengers, the staff appeared focused on confrontation and enforcement without discretion, professionalism, or respect. Their behavior caused unnecessary escalation and resulted in my wrongful denial of boarding.

As a direct result of Frontier Airlines’ actions:

I was unable to travel on Flight F9 2428

I was forced to purchase a ticket with another airline at my own expense

I experienced avoidable stress, disruption, and financial loss

I am therefore formally requesting:

1. Full compensation for the unused Frontier Airlines ticket

2. Reimbursement for the additional costs incurred due to booking an alternative flight

3. A thorough internal investigation into the conduct of the gate staff assigned to Gate D22 on December 14, 2025

4. Appropriate disciplinary and corrective action against the individuals involved to ensure such treatment of passengers does not occur again.

No passenger should be subjected to intimidation, shouting, or denial of service after complying with airline policies. This incident reflects a serious failure in staff training, customer service, and operational oversight.

If Frontier Airlines fails to address this matter appropriately and provide fair compensation, I will be compelled to escalate this complaint through consumer protection agencies and advise others to reconsider flying with Frontier Airlines based on this experience.

I expect a written response addressing this complaint and outlining the steps Frontier Airlines will take to resolve this matter.

Sincerely,
Roni Aaryan
EK3C2H and IK6CJK
Tel:267 4462328

Price will always be the biggest issue, but absolutely no issue with my ticket price. I had a personal trip planned in March of this year. Departed from ATL and flew to Austin TX. no stops.
I was very impressed and pleased to know that the fleet had been upgraded by the new Airbus 380, very powerful engines and comfort of flight was nearly guaranteed. This flight did include one free carry on bag. When boarding the plane, I noticed that the storage area under the seat in front of me was so much larger than I had anticipated. Wishing I had packed more in the carry on. My seat was 10-C, C being the seat closest to the isle.
I am 6’3 280 guy, built like a tank, so I was very thankful that I was assigned the C position. •just for the knowledge of others with my same build, to keep ticket prices low, the distance between you and the seat in front of you is DRASTICALLY closer than other airlines.
• The other airlines may provide a bit more wiggle room, but the price if there ticket, departing and embarking was by far were prices WAY above my flight with Frontier.
When doing some calculations, the adventure, the things to see, places I would like to stop and check out on the 15hour drive, then I started my cons portion of this trip. Gas, food, the loss of a day, there and back, the risk of car issues and weather conditions all were considered. By estimation, the amount of money needed to make this round trip was around $650-$725. When I began to check flights in the dates of the plans made, I quickly came across a round trip, ATL to AUI AUSTIN TX I was in sheer disbelief. Round trip, no stops direct flight was priced at @$103.00. The flight was only 2 hours 12 minutes. So not only did I save money, wear and tear on my vehicle, the hazards of a lengthy drive as such, it was a no brainer.
The staff, even to be a very short flight acted with professionalism and grace.
An incident did occur. I watch the whole thing unfold. A passenger, when the seatbelt sign was turned off, he attempted to retrieve something from his bag in the overhead compartment. As the door to the baggage locker opened, a cane, hollow aluminum with a four point ground contact slid from the stored position. The cane made the most minute contact with the gentleman’s head… he acted as if he had been punched and stabbed at the same time, he was definitely looking for an Oscar nomination.
He was very boisterous, contrite, unconcealable and absolutely rude to flight staff that were simply trying to attend to his needs. He began an attempt to collect names and numbers of the passengers who were sat in the rows ahead of him, with no ability to have even witnessed the incident. As for the passengers who were behind, with full view, he literally shunned us. He began talking photos of the staff with every movement they made, and was beginning to become agitated and unruly. To the thanks of every passenger aboard, at the moment we landed, a fire/EMS squad was ready and waiting to remove him from the aircraft and usher him to a hospital.
The patience, professionalism, determination and courage to take the high road, turn the other cheek and that definitely commendable.
As for me, I just wanted to tie him into a complete I was trained rope knot and place him in the baggage hold. However I did catch all this on my phone, videos and photos, which I then uploaded the cut finally copy to my TikTok account. That definitely help me feel validated.
Great airline!!

I purchased 2 Economy Bundle tickets which includes 1 carry-on and 1 personal item. I also purchased 2 check-in bags. We ended up not checking any luggage due to another airline's failure to get us said luggage (long story) and while on the airplane, the carry-on bag I paid for was taken out of the overhead compartment by a flight attendant and dropped on my lap without explanation. It didn't fit under my seat (which is why I paid to put it in the overhead) so it blocked the seat row throughout the flight (an FAA violation). When I called the next day to see if I could get a refund for the bags, I was told I could not, nor could I talk to a manger, nor could I file a complaint. I will certainly never fly Frontier again.

My 18yo daughter was coming home after her first semester in college didn't go as planned. We paid for five checked bags. The flight crew told the passengers they had been on the airplane too long, had timed out and needed to head back to the gate. When they got back to the gate, they changed the reason to a weather related issue...to avoid having to compensate anyone for their lack of planning. The counter agent told my daughter there was nothing she could do and she would have to go find a place to stay and take her five bags with her. Calling into and chatting with customer service produced no helpful results whatsoever. Everyone points the finger to another department and says try them and see if they can help. We will never, ever fly with this garbage, careless, indifferent group of people again and I hope this review persuades other to do the same.

Wow, I see why there are only 1 Star reviews for Frontier Airlines. My son insisted we purchase Go Wild Annual Passes so we could fly back and forth from Utah to Colorado to visit one another. I purchased but don't know how to use it, it doesn't appear that I have it in my account and trying to talk to their not helpful AI then waiting for a human to appear on the chat, equally unhelpful. I've wasted so much time and still have no answers. On my second try to communicate, AI said no way I could get my money refunded for services I paid for but can't access.....they do not refund. Convenient...

Deceptive booking practices. The checkout process is full of intentional pages and options with the sole intention of deceiving you and getting you to spend more money. This is the definition of enshitification.

I have never left a review of any business. I am writing this one because I want to save others from going through the same experience with Frontier Airlines.

When I arrived at the bag check kiosk, my reservation number was not accepted. I waited in line to speak to a staff member. Of course, there was only one person working. She was visibly flustered, as anyone would be in the all-too-familiar corporate scenario of staffing the fewest possible number of people for the greatest possible number of tasks.

When I finally got to speak with her, she told me that my tickets were cancelled. I asked why. She said my account was flagged as fraudulent. Spoiler alert: it’s not. I told her I was never notified of this. She told me there was nothing she could do. Because I was now running late due to the long wait in line, I had no choice but to purchase another ticket.

When I got to my destination, my bag did not arrive. I traveled for work, and everything I needed for work was in my bag. After an hour of waiting and traveling to other baggage stations, it became obvious that my luggage was lost. I went to visit Frontier’s baggage office. No one was there. I went to visit Frontier’s ticket desk. No one was there. I tried calling a service line provided by an airport official. No one picked up. I finally got hold of someone who gave me a tracking number for my bag and told me to keep an eye on it.

I read online that staff members are only on site two hours before a flight arrives, so I woke up at 5 a.m. and drove an hour and a half back to the airport to catch someone during the small window they would be available. As before, only one baggage checker was staffed for the day. This time, a supervisor was also available. I explained my situation to the supervisor, and she typed some things into a computer and said I would get a call from Frontier soon.

The next day, I got a call from Frontier. They said they found my bag. It never left its original location. They said they would ship it back to me. I asked when, explaining that my entire career was on hold until I had it. They said they didn’t know, but that it should be on the next flight later that day and that someone would call me.

No one called me. The tracking app told me my luggage was in transit, but by the end of the day, it still hadn’t arrived. Another day passed. I checked my tracking number again. The link no longer worked. I called the customer service line again, and they told me to call Frontier’s bag check area at the airport. I told the customer service rep that almost every time I try to contact Frontier at the airport, no one is working. She gave me an exact time to call, so I called. And called. And called. Predictably, no one answered.

I am now several days without my luggage, several days behind on the job I came here to complete, and must drive back down to the airport again and hope I bump into someone during the time they are supposed to be working.

This is the worst experience I have ever had with any so-called company. Frontier’s business model is emblematic of how corporations continue to innovate new and exciting ways to hate their customers and staff. It is exhausting.

I know that this review – and the thousands like it that make up Frontier’s abysmal approval ratings - will not impact Frontier in any way. I’m only writing this so that you will take it into consideration and choose to book your flight with literally any other airline on earth.

Customer service is non- existent. The reps that are there, are not helpful & were rude. Other customers were having to help each other because the App was the only way to check in & staff just pointed towards the kiosks. In my opinion, spend a little bit more & fly someone else. I will!

This is the worst airline I've ever flown with. First and last time. They charged us almost $400 for three suitcases on the first trip, and even worse, $600 on the second for carry-on and large checked bags. We asked why they were charging us for carry-on when they hadn't the first time, and they said it was because of the type of package we had purchased. They gave us a lecture to avoid giving us a refund, and that was that. Secondly, the return flight was delayed by two hours. Honestly, the service is terrible. I don't recommend it. As the saying goes, if you look for something cheap, you'll find cheap people.