Fluent Money Reviews 

9,762
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and dedicated, often guiding them smoothly through complex processes with a kind and clear approach. Many people highlight the excellent service, noting the efficiency, clear communication, and personalized approach that made their overall experience stress-free and straightforward. Reviewers frequently mention prompt responses and regular updates, appreciating how quickly everything was handled from the initial contact to completion. However, some people mentioned significant issues with communication, including difficulties reaching the company and unreturned calls after being cut off. These customers also reported long delays in receiving responses and a general lack of updates, which led to frustration and a feeling of wasted time.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

User experience

Users describe positive interactions with user experience, finding the process seamless, straightforward, and... See more

Response time

People report positive experiences with response times, with many customers praising the prompt updates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish couldn’t have asked for a better team behind me guiding us along the way. From the help of my advisor Christina Hui to my case manager Callum Denton they where fantastic the calle... See more

Rated 5 out of 5 stars

Very helpful ar initial point of contact with Anne to find a product promptly. With Hayden coming in with regular progress reports and support. Robert assisted us with our protection discussions an... See more

Rated 5 out of 5 stars

From the start of the process, both Joe and Chantelle were always there for us. Regularly communicating and professionally taking us through our mortgage process step by step. Each communication made... See more

Rated 5 out of 5 stars

Fluent Money are a real help with setting up a finance solution. They stepped me through the whole process and I really appreciate their clear and kind approach. I now have an Interbridge mortgage tha... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,762)

1,868 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great guidance and advice given by…

great guidance and advice given by Andrew initially and elaine gilmore thereafter ,sent the documentation as required ,enabled me to sign easily when needed ,helped me keep track as i was buying /selling other properties as well

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great first time experience with mortgages

Had the pleasure of working with Dominic and Elaine , they were extremely helpful and helped us navigate different mortgage options for a first time buyer. It was a painless experience especially with using the brilliant app to track things and be able to send messages and upload/download documents easily. Thank you

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Reliable mortgage broker.

Reliable mortgage broker.
We explained our situation and they were very fast in finding a good deal.
A case manager also ensures that tge case proceeds. Their app is not the best for uploading docs. But messages and mail comms are good.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Cannot thanks Oscar from fluent money…

Cannot thanks Oscar from fluent money enough! He was so lovely thorough explained everything to me and my partner first time buyers he truly cares for his clients. Communication was amazing! He went above and beyond to get us the best deal. Gutted he isn’t completing the full caseload! 5* thanks so much Oscar you made a stressful time exciting for us. Charlotte & connor

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank for Fluent Money

Thank for Fluent Money.

The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed.

They also strictly monitor our cases and take all necessary actions and response to make the case moving forward with lender and solicitor.

Highly recommend Fluent for your mortgage broker as they serviced with their professional knowledge and efficient manner.

Many thanks.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

an absolute nightmare

Fluent cost me 3 weeks of my time when I had to chase myself to get an update from the bank, from the solicitor, insurance company etc. I paid for the tickets to London, only to get my ID verification in person, while it was not needed - my digital ID check was already approved by the solicitor. yet my case manager insisted on my definitely needing in person ID verification. Last week I spent on chasing for any update on my case. In the end called the bank myself and got a short, factual answer in 15 minutes.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This was our first mortgage and Jack and Elaine were fantastic with their service, ensuring the whole process was stress free from start to finish. Could not recommend them enough!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I am a returnee to Fluent Money so am…

I am a returnee to Fluent Money so am not surprised at the wonderful service they offer. Kaitlyn and Mohammed were very responsive to queries and kept me up to date on all aspects of my re-mortgage. Very professional, cordial and patient. Will be using them the next time i re-mortgage.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and Reliable

Fast and Reliable! I transfered my mortgage to another bank. Thanks to Joseph Costello and Nazim Arif Everything went quick and smoothly. Thank You!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had absolutely fantastic experience…

I had absolutely fantastic experience with you folks! Ross Manning was our advisor and Joshua Kirkman was our case manager. Both of them were super responsive and got things done very smoothly. Making the process really easy. Highly recommended!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Claire and angel were absolutely…

Claire and angel were absolutely brilliant. They kept me updated on the progress and got the offer very quickly. They were more than happy to talk through the entire process and gave advice what questions I should ask the agent and solicitors as I am a first time buyer. 10/10

12 June 2026
Unprompted review

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