Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... See more
I was a bit hesitant to order from this shop because of the mixed reviews but I’m really glad I did. I placed an order, selected a delivery date and it arrived within the expected timeframe. The servi... See more
I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more
Company details
Written by the company
Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!
Contact info
55 Park Road, NW1 6XU, London, United Kingdom
- +442077247525
- info@flowerstation.co.uk
- flowerstation.co.uk
4.1
Great
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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Manjeed and Mohammed made me a lovely…
Manjeed and Mohammed made me a lovely bouquet brilliant service
4 December 2025
Unprompted review
Reply from Flower Station
Dear Gio,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
All round excellent
I have been collaborating with Flower Station for approximately 2 years. I have found their product offering to be excellent in presentation, quality and value for money. This coupled with exceptional customer service and excellent delivery sets them apart from the competition.
1 December 2025
Unprompted review
Reply from Flower Station
Dear Simon,
Thank you for your continued support and for sharing such thoughtful feedback. We truly value our collaboration over the past two years and are delighted to hear that our quality, presentation, value, and service have met your expectations. Your trust and partnership mean a great deal to us.
Best,
The Customer Support Team
Great service and fast delivery!
1 December 2025
Reply from Flower Station
Dear AL,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
Firstly I don't usually write bad…
Firstly I don't usually write bad reviews however as my experience of lack of care was so bad I had to share to prevent others having trust broken.
When ordering wreath for a funeral its so important the company deliver. Well flower station didn't deliver to the funeral service and I had to chase to find out why. I got a response saying the company doesn't deliver outside of London on Sundays and Mondays something the website did not mention at all. They said sorry we usually email customers . Well I'm sorry but that's not good enough when I'm sending my beloved family member something on a occasion I can never get back.
They offered me a refund and a pathetic 10% discount.. I told them to stick it.
Awful service. Please don't trust this company like I did. So many quality flower delivery companies to choose from and this is not one of them
25 November 2025
Unprompted review
Reply from Flower Station
Dear Darren,
Thank you for taking the time to share your feedback. We are truly sorry for the upset caused, particularly given the sensitivity and importance of the occasion.
We would like to clarify what happened. On each relevant product page, our delivery information clearly states that next-day delivery for addresses outside of London is available Tuesday to Saturday only, provided the order is placed by 3 pm the day before. As this order was placed for a Monday delivery outside of London, we were unfortunately unable to fulfil it.
As soon as this was identified, the order was placed temporarily on hold, and several notifications were sent to the email address provided to inform you of the issue. It appears these messages were not received for reasons beyond our control, and we’re very sorry this led to a lack of clarity at such a difficult time.
Because the order was not prepared and the funeral had already passed, we issued a full refund and also provided a coupon code as a gesture of goodwill. This was intended as an apology, not to diminish the seriousness of the situation.
We understand how distressing this experience must have been and regret that we could not assist on this occasion. Thank you for sharing your feedback, which we will continue to use to improve our communication and service.
Kind regards,
Alex
Fantastic service!
Fantastic service!! Such beautiful selection of blooms
23 November 2025
Unprompted review
Reply from Flower Station
Thank you so much for your kind words, Tia! We really appreciate your support.
All the best,
Customer Support Team
Friendly and patient!
23 November 2025
Unprompted review
Reply from Flower Station
Dear Xiaohua,
We truly appreciate your positive feedback. Thanks for choosing us!
Best,
The Customer Support Team
Do NOT use Flower Station
Would highly recommend NOT to order from Flower Station.
No acknowledgment of poor quality arrangement received which was due to the courier who had left the parcel upside down in our bin to avoid damage due to rain. The box had no arrows to show how to keep the parcel upright.
Flower Station who pack and engage in their choice of courier company are not taking responsibility on a refund for the order not arriving in the good condition that the product was paid for.
They were happy to replace which showed they agreed things weren’t right however these flowers were ordered for a baby shower and the occasion has now passed so a replacement was not needed. Poor customer service who were not helpful at all. Money grabbing Company!
Your reply (2 months after the event) does not account for the fact that it did not arrive as expected and hence the bad review. It took 3 days for you to see the photos as all your complaints are to be lodged by email. Your customer services does not address anything by phone.
The event for which the flowers were sent passed by with poor quality flowers!
As I said I would not use your company again!
14 November 2025
Unprompted review
Reply from Flower Station
Dear Gita,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with your experience and would like to clarify the situation.
All of our overnight orders are carefully packed in rigid cardboard boxes, clearly marked with directional arrows to indicate the correct upright position. On the delivery date, weather conditions were particularly poor, and in line with standard UK courier procedures, the courier placed the parcel in the recipient's bin to keep it safe and dry, with photographic proof of delivery.
We were contacted three days after delivery and provided with photos showing that two to three rose stems had begun to droop. This is a normal occurrence when water levels are not topped up and does not indicate that the bouquet was of poor quality or damaged in transit. The majority of the flowers were in good condition.
Given these circumstances and the timing of the complaint, we were unable to justify a full refund. However, in good faith and as a gesture of goodwill, we still offered to send a complimentary replacement bouquet, despite the original order being delivered as expected.
We’re sorry that this did not meet your expectations and appreciate you sharing your feedback with us.
Kind regards,
Alex
The bad aftertaste after receiving a near dead bouquet
The postscript to receiving really poor quality flowers needs to be made public. After about a week after our complaint, we had a patronising email saying that flowers that lasted 4-5 days should be regarded as doing well, or words to that effect! Ours had lasted 3. The fact that most people are quite used to giving and receiving flower bouquets and therefore had experience of how long flowers typically lasted clearly had not occurred to Flower Station. We were then told that as a special favour we could avail of a £10 discount! A big favour indeed. Keep avoiding Flower Station, you will do far better elsewhere, this has to be one of the worst florists we have used.
14 November 2025
Unprompted review
Reply from Flower Station
Dear Tapan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.
We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.
Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.
We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.
Best regards,
Alex
To order flowers for a specific date…
To order flowers for a specific date and not receive them for that date isn’t right, especially three days prior but can order a day before a certain time and get them delivered next day. Not happy as I had also been provided with a tracking number but no way of tracking. Delivery is also 8am-8pm a whole day wasted waiting around.
15 November 2025
Unprompted review
Reply from Flower Station
Dear Andrew,
Thank you for taking the time to share your feedback.
We are sorry to hear that the delivery delay caused disappointment, especially as the flowers were ordered for a specific date.
To clarify, the order was prepared and dispatched on time for delivery to an address outside of London using our partnered next-day courier service. Unfortunately, the courier experienced difficulties locating the address, which resulted in the delivery being delayed by one day. As soon as we were informed of this issue, we notified you and issued a partial refund as a gesture of goodwill, even though the delay was outside of our direct control.
For non-London deliveries, our partnered courier operates within an 8am to 8pm delivery window, which is standard for next-day courier services and is outlined in our delivery information on each product on our website. Tracking numbers provided by couriers for these services typically offer status updates rather than live tracking, which is why real-time location tracking is not available.
We appreciate how frustrating it is to wait in for a delivery and regret that this experience did not meet your expectations. Thank you for your feedback, which helps us continue improving how delivery services and expectations are communicated.
Kind regards,
Alex
So many poor reviews!
The large number of one star reviews tell you that things are not right and they weren't with us. The colours in our bouquet and the flower matching were great but within two days an alarming number of them had drooped badly and the entire bouquet had to be disposed of by the 4th day. Disappointing customer service after my complaint has been another issue. Avoid!
10 November 2025
Unprompted review
Reply from Flower Station
Dear Tapan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.
We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.
Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.
We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.
Best regards,
Alex
Terrible Service
would give a minus if I had the option. We ordered sympathy flowers to be sent to a staff member for a family bereavement on 30th October. it is now 10 November and the flowers still have not been delivered. Not only is this bad service, but it reflects badly on us as an employer as we have a staff member who thinks she has been forgotten about during this sad time. This is really poor service. Not an explanation or an email to say that they have not been delivered. Poor communication.
10 November 2025
Unprompted review
Reply from Flower Station
Dear Lisa,
Thank you for taking the time to share your feedback.
We are genuinely sorry for the upset this situation has caused, particularly given the sensitive nature of a sympathy order. We completely understand how disappointing and distressing this must have felt, both for you as an employer and for your colleague during such a difficult time.
To clarify what happened, for deliveries outside of London, we use a next-day courier service that collects orders on weekdays at 3 PM, with delivery the following day. Unfortunately, this order was placed after the stated cut-off time shown on our website, which meant it could not be dispatched immediately and was temporarily placed on hold.
As soon as this occurred, we made several attempts to contact you via email and system notifications to explain the situation and arrange the next steps. Regrettably, the email address provided (a work email) appeared to block or bounce our messages, which prevented us from reaching you despite repeated efforts over several days.
We then proceeded to arrange delivery on the earliest possible available date, doing so with confirmation from you, and we also issued a partial refund as a gesture of goodwill, as we never want a customer to feel dissatisfied.
We are truly sorry that this did not feel communicated clearly from your side, and we take your comments regarding communication very seriously. Your feedback will help us improve how we handle similar situations in the future.
Once again, please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.
Kind regards,
Alex
Happy customer
I gave them some inspiration pictures and they delivered brilliantly to my specifications!
1 November 2025
Reply from Flower Station
Thank you for your kind feedback, Elizabeth! We are so glad to hear the arrangement matched your vision. It was our pleasure bringing your inspiration to life.
Best,
The Customer Support Team
⭐️ 1-Star Review
⭐️ 1-Star Review
Really disappointed with this service. I ordered a £50 bouquet for my fiancée, which arrived quickly, but within 4–5 days the flowers were already dead. For that price point, I would expect far better quality and longevity — especially when supermarket flowers from Tesco purchased a week earlier are still in great condition.
I contacted customer service with photos and videos, but was told that flowers only last on average 4–5 days and that complaints are only reviewed within 2 days of delivery. By the time the deterioration became noticeable enough to raise a concern, apparently it was already “too late.” Their solution was to offer a £10 store credit — which feels both dismissive and useless, as I certainly won’t be purchasing from them again.
It’s frustrating that they hide behind policy instead of caring about customer experience or product quality. £50 for flowers that barely make it to day five is unacceptable, and the response I received confirmed that this company isn’t interested in standing behind their products.
Lesson learnt — I’ll be taking my business elsewhere. Would not recommend.
31 October 2025
Unprompted review
Reply from Flower Station
Dear Shane,
Thank you for sharing your feedback.
We’re genuinely sorry to hear that you were disappointed with your experience, and we understand how frustrating it is when a gift doesn’t last as long as expected, especially when it’s for someone special.
We would like to clarify a few important points for transparency. The bouquet was prepared using fresh, high-quality roses and was delivered in excellent condition, which was also documented at the time of delivery. We never knowingly sell old or compromised flowers, and quality is something we take very seriously.
As with all fresh flowers, longevity can unfortunately vary and is influenced by several factors outside our control, such as room temperature, water levels, placement, and ongoing care. On average, we advise that cut flowers last around 4–5 days after receipt, which aligns with industry standards.
We do have a clear quality guarantee in place so that we can fairly and accurately investigate any issues. If we are contacted within two days of delivery and provided with photos, we open a formal quality review and offer appropriate resolution where needed. In this case, we were contacted six days after delivery, by which point we were no longer able to reliably assess the original condition of the flowers or determine contributing factors.
That said, we still wanted to acknowledge your disappointment and offered a £10 goodwill credit, despite the request falling outside our review window. This was not intended to feel dismissive, but rather a gesture of goodwill in circumstances where a refund was not possible.
We’re truly sorry that this outcome didn’t meet your expectations, and we regret that you feel let down by our response.
Kind regards,
Alex
Iris provided an excellent customer…
Iris provided an excellent customer service! Iris went beyond my expectations of how i want the bouquet flowers to be. Truly made this a special day for me!!
2 November 2025
Unprompted review
Reply from Flower Station
Thank you so much for your wonderful feedback, Mustafa! We are delighted to hear that Iris went above and beyond to create the perfect bouquet and help make your day so special. We truly appreciate your kind words and look forward to serving you again.
Best,
The Customer Support Team
Happy Customer
I want to thank you for your commitment with your deliveries. You are always on time and the quality of all the orders I have made is very very high.
I cannot be around in the city most of the time and I appreciate I can always count on you to show my love to my beautuful girlfriend.
You dont just deliver flowers to me, you help me to connect with the most important person in my life so I am very grateful for that.
Thanks a lot FS team! And best of wishes for you all!!
1 November 2025
Reply from Flower Station
Dear Customer,
Thank you so much for your incredibly kind words and continued trust in us - it truly means the world to our team.
We are honoured to play a small part in helping you stay connected with someone so important to you, especially when you can’t be in the city yourself. Knowing that our flowers help you express your love is exactly why we do what we do.
Thank you for your support and best wishes. We are always here whenever you need us, and we wish you and your girlfriend all the very best.
Customer Support Team
The best flower Shop!
Such friendly workers, really cater to everything you need, Iris especially was helpful with me … really wanted to treat myself to some flowers and she knew the trick! magic hands !
31 October 2025
Unprompted review
A bouquet of unfresh dying flowers
My daughter purchased me a bunch of flowers a large bunch so would not have been cheap from flower station North London the flowers were not fresh at all the roses when you touch the area to test freshness was super soft the other flowers wilting and darkening in colour. These flowers should not have been sold for purchase. I’ll never use them again.
28 October 2025
Unprompted review
Reply from Flower Station
Dear Customer,
Thank you for taking the time to share your experience.
We are very sorry to hear that the flowers did not meet your expectations, and we completely understand how disappointing this must have been, especially when the flowers were a gift from your daughter.
We take flower quality extremely seriously and do not knowingly sell flowers that are old or compromised. All of our bouquets are prepared using fresh stock and are quality-checked before dispatch. We also retain delivery records, including photos taken at the time of delivery, to ensure orders leave us in good condition.
On this occasion, we did not receive any contact from the purchaser or recipient at the time of delivery or shortly after. We do have a quality guarantee in place so that if an issue is reported within two days of receipt, along with photos, we can investigate properly and offer an appropriate resolution. Without being notified at the time, we unfortunately don’t have the opportunity to assess what may have happened or to put things right.
As with all fresh flowers, their condition after delivery can be affected by factors outside our control, such as temperature, hydration, placement, and care once received.
We are truly sorry that this experience has left a negative impression, and we regret that we were not given the chance to assist at the time.
Best regards,
Alex
Terrible Customer service, Late delivery!
I purchased some flowers to be delivered to a colleague. The stated if orders were received before 3pm, they would be delivered the next day. Sadly that wasnt the case at all, they were actually delivered the following week!!! They never even bothered to get in touch to let me know what had happened. Instead, I had to ring the recipient, expecting that she had received the flowers, only to be told that nothing had arrived, thus totally ruining the surprise.
When I emailed the company, as they had failed to contact me themselves to alert me of their error they proceeded to give me a terrible excuse that the courier wasn't given the address - Sorry! Then there were further delays to book another delivery. By which I had contacted my friend again, to ask if she had received anything, to which she hadn't.
I then emailed the company to I
pressed for some sort of financial resolution due to the delays, lack of communication from them, and me having to repeatedly ask my friend about the delivery. To my horror, they then said they had added a box of chocolates to the order. But they failed to ask whether this was an appropriate thing to do. Which it absolutely wasnt as my friend had just had a heart attack and had just come out of hospital. I was mortified, and then disturb my friend, Again, to apologise for the inconsiderate, thoughtless addition to the flowers.
I quickly sent an email to the company informing them of this massive error of judgement, they have failed yet again, to respond!
What if it were flowers for a funeral. Terrible communication, terrible thoughtlessness. Terrible customer service. Will never ever use againI purchased some flowers to be delivered to a colleague. The stated if orders were received before 3pm, they would be delivered the next day.
Sadly that was not the case at all, they were actually delivered the following week!!!
They never even bothered to get in touch to let me know what had happened. Instead, I had to ring the recipient, expecting that she had received the flowers, only to be told that nothing had arrived, thus totally ruining the surprise!
When I emailed the company, as they had failed to contact me themselves to alert me of their error, they proceeded to give me a terrible excuse that the courier wasn't given the address - Sorry! Then there were further delays to book another delivery, unbeknownst to me.
By which time I had contacted my friend again, to ask if she had received anything - she hadn't.
I then emailed the company to
pressed for some sort of financial resolution due to the delays, lack of communication, and for myself having to repeatedly ask my friend about the delivery.
To my horror, they said they had added a box of chocolates to the order, by way of compensation and the order couldn't be stopped. But they failed to ask whether this was an appropriate addition.
Which it absolutely wasnt as my friend had just had a heart attack and had just come out of hospital. I was mortified, so then had to disturb my friend yet again, to apologise for the inconsiderate, thoughtless addition to the flowers.
I quickly sent an email to the company informing them of this massive error of judgement, they have failed, yet again to respond!
What if it were flowers for a funeral and they stuck in a cheap box of chocolates to add insult to injury???
Terrible communication, terrible thoughtlessness. Terrible customer service. I will never ever use again!
16 October 2025
Unprompted review
Reply from Flower Station
Dear Jackie,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and distress this situation caused, particularly given the recipient’s recent health circumstances.
To clarify what happened: the order was dispatched on time, however upon arrival the courier identified that the address details provided were inconsistent, as the street address and postcode did not match. Unfortunately, this made it impossible for the courier to complete the delivery as scheduled and caused an unavoidable delay for these perishable goods.
As soon as the issue was identified, we worked closely with you over the following day to determine the correct delivery details. Although the delay resulted from incorrect address information provided at checkout, and despite us having technically fulfilled our contractual obligation, we nevertheless arranged a redelivery at our cost as a goodwill gesture.
In an effort to further apologise for the inconvenience, we initially advised that we would include a box of chocolates. Once you informed us that this would not be appropriate, we immediately amended this and instead upgraded the bouquet size, ensuring nothing unsuitable was included.
That said, we are truly sorry that our communication did not feel proactive or reassuring enough throughout the process, and we regret that this resulted in you having to contact the recipient multiple times and losing the element of surprise.
Once again, we sincerely apologise for the inconvenience and disappointment caused, and we thank you for bringing this to our attention.
Kind regards,
Alex
The staff are so helpful
The staff are so helpful. I don't know a great deal about flowers so I am glad that Erika was there to help
25 October 2025
Unprompted review
Very helpful staff
Very helpful staff, especially Antonella, who helped me pick out the flowers
20 October 2025
Unprompted review
Reply from Flower Station
Thank you so much for your kind words, Julen! We really appreciate your support.
All the best,
Customer Support Team
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