FlowersDirect.ie Reviews 

Appalling customer service from someone who described himself as the Customer Service Manager. He actually laughed at me when I told him his manner was unhelpful. No one above him to complain to either! I have ordered before and this is how they treat returning customers!

Ordered two sets of flowers late the night before selected delivery and both sets arrived on time and customer service were more than helpful and friendly. Both sets of flowers were amazing! Thank you.

Delivered on time (ordered from the UK to Ireland). Slightly underwhelmed by arrangement (they were lovely, but not quite as per photo) but found their customer service department extremely good.

Apart from the flowers arriving on time, they were beautifully presented. A gift for my daughter.
I was also contacted by the company, which was a nice personal touch, as I had omitted my telephone number in my haste.

Very poorly presented ensemble very dissatisfied

Ordered flowers from Bali for my daughter in Kildare and was so so happy with the constant communication from Alyssa.Considering the time difference she always got back to me..And not to mention when the flowers did arrive they were stunning.Definitely recommend and will order again..Thankyou Alyssa

Tried using my Bank of America card to pay and order
Payment declines every time
Thank you! I hope that this will be fixed soon because the flowers on this site are really amazing.

Simple, direct and kept informed of delivery. No delay. No left in doubt. Very professional.

Customer service was fantastic. The calendar date jumped by a week & I didn’t notice. Tip: Double check date.
Staff were fantastic & sent out the flowers straight away.
The arrangement of roses & stargazer lilies were fresh & beautiful.
I shall order again.

I am very happy with the excellent customer service from Flowers Direct and appreciate their efforts to ensure total satisfaction with their flowers. I will definitely be a returning customer as a result .

Fast great service

Order the valentine 9 roses Hatbox from flowersdirect.ie looked lovely on the site. But to say I was a little underwhelmed by what arrived would be an understatement. The bouquet was very small compared to the site pictures. Not nearly as many flowers, definitely not value for money and two of the roses heads were snapped off.
Follow up 15/02/2025 Flowersdirect have been in touch and have tried to make amends and apologised for the damaged order and also provided a generous voucher. Which I was very happy with. Everyone deserves a second chance. Hopefully the next order will make all ok

I was really disappointed to receive a message today (Friday) to say that my delivery of a surprise bouquet of flowers was delayed and would now be delivered on the next working day despite being ordered and paid in full four days ago. Surprise was completely ruined when the delivery driver called my relation to advise her of the day.

I placed an order for same-day delivery at 9 am, with the company guaranteeing delivery by 6 pm. This was intended as a birthday gift. Despite multiple emails since 4pm, by 5pm, 5:30pm, 5:40pm and 5:50pm, they were still uncertain if they could meet their promised delivery time. They cited unforeseen events like traffic delays—yet in Ashford, Co. Wicklow, at 5:30 pm, the roads were empty with no traffic in sight - I was driving there at that time. They also mentioned the drivers had other deliveries (??) - isn't mine of them?? Makes no sense to offer a service for which you cannot comply with.
Not only did they fail to fulfill their commitment, but their excuses were nonsensical. They lack a direct phone number, they cannot provide any ETA from the delivery driver, and only offer customer service via email. Even their agents are unable to resolve issues without waiting for a manager's call the next day.

Upon realizing the delivery wouldn't arrive on time, I requested a refund. However, they insist on delaying the refund process until tomorrow, claiming they cannot process it immediately without me speaking with a manager (??). This level of unprofessionalism and unreliability is unacceptable.

The most beautiful hat box of flowers I could have hoped for!

Edit: FlowersDirect.ie gave a full refund for missing the delivery date. This was done promptly and without fuss. It doesn't mitigate the disappointment of failing to deliver on the confirmed date but it does show they took the complaint seriously and made an attempt to make amends.

Original review: Ordered flowers to be delivered for my wife's 40th birthday. They did not arrive on the day despite tracking confirming they were out for delivery. I called customer service. They said they would check with the courier and email me an update. I heard nothing back. Less than useless. The flowers I ordered were not cheap and were ordered well in advance. Even if they are delivered after her birthday it will be pointless. Her birthday is over. I'm appalled by how bad this is. How can you take an order and not fulfill it with the prices you are charging? Woeful. Will NEVER use again.

I ordered the sunflower basket for my granddaughter for her 15th birthday.
I know by the feedback from her and her mother the presentation was beautiful.
Delivered on time and very much appreciated.
As I live in Australia it is important for me to be able to trust the florist for an international delivery.
I will definitely use them again.

Really disappointed with the quality of the bouquet of flowers. First ones died within 2 days, a replacement bouquet was sent and they were probably worse. Completely withered and dying within 3 days. Would not recommend

Amazing service! Was so quick and helpful! The flowers were beautiful and the balloon was fantastic

Excellent service, would use again