FlowersDirect.ie Reviews 

457
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and prompt communication throughout the process. Many also appreciate the beautiful flowers and timely delivery, often receiving photos of the delivered arrangements. However, some customers also noted issues with product quality, receiving flowers that were not fresh, appeared wilted, or were damaged upon arrival. Others mentioned that the delivered arrangements sometimes did not match the online description or picture, and a few experienced problems with delayed or missed deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the beauty and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising excellent delivery, same-day... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing disappointment due to issues... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment over... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found flowersdirect.ie on a web search & bought a little hay box of flowers for my sister who just lose her beloved doggie. Ordered in the morning around 7am. Paid with ApplePay and immediately rea... See more

Company replied

Rated 5 out of 5 stars

Your Easter Tulips were very beautiful, delivered in good time, and your Customer Service was both professional and genuinely warm! My order had an issue which you resolved promptly and appropriately... See more

Company replied

Rated 5 out of 5 stars

Ordered flowers for the birth of my best friends daughter and accidently entered my billing address instead of the delivery address. Contacted the company (on a Sunday) and expressed my concern... See more

Company replied

Rated 5 out of 5 stars

Accidentally ordered the flowers to my house instead of my friend and they sorted this out for me instantly , delivered the flowers & balloon and sent me a picture of them at my friends door . They lo... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Flowersdirect.ie is an online flower store that offers a delivery service throughout Ireland. At Flowersdirect.ie we have gained a reputation for the quality of our customer service delivering beautiful flower arrangements and our delivery service. On Flowersdirect.ie, customers can order flowers from a large selection of arrangements and bouquets. Each flower arrangement contains fresh cut flowers expertly hand-tied by experienced florists. At Flowersdirect.ie we provide flowers for all occasions and our website is easily navigated which makes finding the perfect bouquet simple. Flowersdirect.ie also provides flowers for corporate and social events, weddings, funerals, birthdays and anniversaries. At Flowersdirect.ie we also cater for different price ranges and bouquets are available for all budgets.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(457)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I thought I messed up my order with the…

I thought I messed up my order with the billing address, and I contacted customer service in which they answered so quickly, Joan was the lady who helped me and put my nerves at ease. she was so friendly, helpful and professional.I will be using you guys again. The flowers were beautiful too ,My cousin loved them. Thank You!

24 April 2026
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Yay! Thanks so much for your feedback! :)

Rated 5 out of 5 stars

Excellent service and a beautiful…

Excellent service and a beautiful bouquet of tulips together with a suitable vase. They responded immediately to an email changing the delivery address. Would definitely use FlowersDirect.ie again.

22 April 2026
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for your kind words, we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent company to use

Excellent company to use. So efficient. I send flowers to South Africa often and it's next day delivery. Would highly recommend.

25 June 2025
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for your kind words, Ruth

Rated 1 out of 5 stars

Very disappointing service

Very disappointing service, received flowers that were not fresh and looked like they’ve been in a box for days. My partner was very disappointed as he spent €70 on it. The roses were wilted and squished and the lily’s were dead.

13 April 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi Simona, we’re truly sorry to hear that the flowers you received did not meet expectations. This is certainly not the standard of quality we aim to provide. We will reach out to you to resolve this.

Rated 1 out of 5 stars

My son in Australia sent me flowers for…

My son in Australia sent me flowers for my 60th Birthday. They arrived in a box, in tatters. Flowers were old, roses fell off from the stem and it was really just a bunch of leaves which fell all over the floor . So disappointing considering the expense. Would never order from this company.

13 April 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for sharing your experience, and we’re truly sorry to hear about the condition your flowers arrived in—especially for such a special occasion.

This is certainly not the quality we aim to deliver, and we understand how disappointing this must have been, particularly as it was a thoughtful gift from your son.

We’d really like the opportunity to resolve this for you. Could you please send us a photo of the flowers via email at customer.service@flowersdirect.ie? Once we receive it, we’ll investigate right away and work on making this right for you.

Rated 5 out of 5 stars

Your Easter Tulips were very beautiful

Your Easter Tulips were very beautiful, delivered in good time, and your Customer Service was both professional and genuinely warm! My order had an issue which you resolved promptly and appropriately . This is my second time using FD from the UK , and will certainly use your service again ! Many thanks.

4 April 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thanks a million for the lovely feedback, Fuchsia! We’re delighted to hear the Easter Tulips arrived beautifully and that our team could get that issue sorted for you quickly.
It’s a pleasure to look after our customers over in the UK, and we really appreciate the repeat business. We’ll be here whenever you’re ready to send your next surprise to Ireland!

Rated 1 out of 5 stars

Bloody disgrace

Bloody disgrace . Miserable

4 April 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

I am very sorry to hear you’ve had such a poor experience with Flowers Direct; miserable is certainly not the standard we aim for. Could you please reach out to us directly at customer.service@flowersdirect.ie with your order number? I would like to look into this immediately to find out what happened and provide a proper resolution for you.

Rated 1 out of 5 stars

If I could leave 0 stars i would

If I could leave 0 stars i would.
V poor customer service...even from the manager.
I ordered twice ...mistakes in both orders.
Flowers direct blamed courier service and wouldn't commit to any guarantee with future orders.
To close my complaint they refunded 20 euro to my credit card without my consent...the whole thing was so disrespectful.
Thumbs down from me...save yourself a headache and avoid.
This review was commented on by flowers direct but I have received no email/contact regarding this review and complaint.

2 April 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello, Michelle. We appreciate your time bringing this to our attention. We sincerely apologise for the overall experience you had with us. We will review your case and reach out to you accordingly.

Rated 5 out of 5 stars

Lovely flowers

The recipients of my flowers were delighted with them so I am very happy with their service and quality of their flower arrangements.

26 July 2025
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for your kind review, Geraldine. We are glad to know that you loved the flowers.

Rated 1 out of 5 stars

Really bad

Really bad. Please don't order from them. Just go to nearest Costco. I spent so much on their ranunculus and the stems were completely dried off. The white spray roses were brown and some flowers broken. Don't waste your money.

20 March 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi Tino, we’re really sorry to hear about your experience, that’s not the quality we aim to deliver at all. Thank you for bringing this to our attention.
Could you please share a bit more detail about your order (such as order number) so we can look into this properly? We’d really like the chance to make things right.
You can also reach out to us directly at customer.service@flowersdirect.ie and our team will assist you as quickly as possible.

Rated 1 out of 5 stars

I received a bouquet from Flowers…

I received a bouquet from Flowers Direct (flowersdirect.ie) yesterday, and unfortunately the condition of the flowers was very disappointing. Instead of looking fresh and vibrant, the bouquet already appeared wilted and several flowers looked old.
Some petals were browning and drooping, and one of the roses had completely broken off from the stem. It was clear that the bouquet was not fresh when it arrived. This was especially disappointing considering that it was meant to be a thoughtful gift.
It’s sad to receive flowers that already look like they are at the end of their life. A bouquet should arrive fresh and beautiful, but this one looked like it had been sitting around for days.
Overall, the quality of the bouquet was far below what anyone would expect from a professional florist like Flowers Direct (flowersdirect.ie).

6 March 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

I am so incredibly sorry to hear that the flowers you received were not up to our usual fresh standard. It’s very disappointing to hear about the wilting and the broken rose, especially as this was a gift.
We would love to make this right for you. Could you please send an email to customer.service@flowersdirect.ie with your order details and those photos? Our team will look into this immediately and get it sorted for you.

Rated 1 out of 5 stars

Bought the rose and lily vase totalling…

Bought the rose and lily vase totalling 80e. Next day delivery . We'll the bouquet was more like a marsh land with cheap greenery leaves spouts. The lily's where all closed up and it was not arranged well at all. Huge difference from their website pictures to reality .have pictures to prove it .

16 February 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hello, Mark. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and we hope to rectify the issue for you as soon as possible. We've reached out to you via email and we hope to hear from you soon.

Rated 5 out of 5 stars

Fantastic

Fantastic! Ordered some flowers for my mum in Sligo due to any presents being sent back by customs when trying to send them from England.
She was delighted with them! They arrived right on her birthday. Will highly likely buy again!

16 February 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Yay! Thanks so much for sharing your incredible experience with us! :)

Rated 3 out of 5 stars

Glass vase that the roses came in had a…

Glass vase that the roses came in had a hole.

*Edit - Customer services offered to send out replacement or gift voucher waiting to see when/if it arrives
*Edit2- Replacement arrived in good condition

14 February 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

We sincerely apologise for the inconvenience caused by the damaged vase. No worries, let us help you resolve the issue the quickest way possible. We've reached out to you via email and we hope to hear from you soon.

Rated 1 out of 5 stars

Left with nothing but a receipt on Valentine's Day

Unless you enjoy showing your partner a receipt instead of the flowers you actually ordered(well in advance) on Valentine's Day then I would highly recommend to avoid. Absotlue no show Friday and despite promises and reassurances it would be delivered the next day, it was a complete no show again.

I've ordered from several florists over the years and this is the only one who have left me down. Disaster.

13 February 2026
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

I am so incredibly sorry for letting you down two days in a row. It is completely unacceptable that after ordering in advance and being given reassurances for Saturday, we still failed to deliver. I know how embarrassing it is to have to show a receipt instead of a gift, and I’m truly embarrassed that we put you in that position.
I am looking into exactly what went wrong with your order right now to ensure this is resolved immediately. We really missed the mark here, and I sincerely apologize for the disaster this has been.

Rated 5 out of 5 stars

Perfect

Perfect job, beautiful flowers

26 January 2026
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you so much for your feedback!

Rated 5 out of 5 stars

beautiful flowers

The flowers were beautiful and on time for the event that I was planning. The flowers took the event to the next level. I would have loved these flowers just to brighten up my day at home as well or to send to someone. The baskets were to die for - with the perfect leather detail! They were perfect!

26 January 2026
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you so much, Keira!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look