Flow Energy UKReviews 

The service has been shocking! not only did they take over the wrong gas supply they have been poor at keeping me updated! my statements have been all over the place with no idea what i will be getting charged! stay clear

Took 5 months to set up i used them for 7 months had almost payed them off when i missed a payment amd they sent me a letter demanding the whole bill again i had been paying off for over a year. I had to go into the bank and get proof of all the money i had payed them they dropped it. 5 years later they send another debt collection company after me for less money so again i have had to send off proof turns out they actually owe me money! Joke of a company avoid at all costs

I can’t fault them at all. A cracking price for quality equipment. Installed in a date that I wanted, scaffolding set up day before, team worked hard installing the equipment and looks smart and tidy.

When I did have a technical issue, the manager got his team straight to my house and they sorted it. I have recommended them to 3 others at work who have all had solar installed and are happy. My neighbour has had various quotes and also having his installed with them today. Cracking company.

Avoid, avoid, avoid.. No more clues.

Good. They were my provider 2 years ago. Easy to use online system and helpful staff
No problems at all

When I left Flow they took the Final Bill amount by Direct Debit twice. I contacted them and asked for a refund but wasn't satisfied with their response so raised a formal complaint. I then contacted my bank and arranged for the Direct Debit to be refunded. Over a week later Flow made the refund to me again which I didn't notice as the 2 refunds weren't next to each other, and all I saw was what I expected. After about 6 months they started aggressive debt collection without ever having made a contact to explain and apologise for making a mistake in the first place. Due to their rudeness and aggression, I asked for £50 compensation which they refused and accused me of deliberately arranging a double refund. They claimed that I asked my bank for the refund after Flow had arranged it, and accused me of lieing when I told them that I had proof from my bank that I had asked them for the DD refund before Flow made their refund. I took the case to the Energy Ombudsman who ruled in my favour and awarded the £50 compensation. I would give 5 stars to the Energy Ombudsman service and am leaving this review to try and let people know how to get their issues resolved.

Turned the heating on four times over the space of 3 months (summer) and it cost me £100 a month... scam

just a bunch of thieves tell you one thing then rob you blind.

Horrible experience
We have been paying so much money. So we have decided to move to British Gas and Flow sent us a bill of £509. I have provided the meters and I also spent so many hours on the phone try to solve this. Guess what? They sent us to a debt company. Are you kidding me??? I have never paid late and surely never consumed that amount. They never show any proof of why they are charging that.
Stay away of them.

Stay away from this company. They increase the bill by twice in the last year even I have used less energy than last year. Could it get 100% more expensive? Surely not! You speak to them on the phone, they agree to decrease monthly direct debit and they charge you the same despite promises. It is a vicious circle and you will be a victim.

I signed my elderly mother up to Flow. Initially all seemed ok but then I didn't receive a statement and was unable to view them online. I contacted them and it took at least a couple of months before they admitted there was a problem and finally sorted it. I was still unable to view previous statements though. Through no fault of mine or hers my Mum ended up with a £400 debt when she left because the account was run so appallingly by Flow. I gave them monthly meter readings but they still took too little. An awful company to deal with so don't bother.

Flow energy need to flow into the sunset and dont bother coming back. They passed on my details to another energy company without my permission. I did not know anything about this until I started getting letters from this new energy company. After I complained to Flow that I wanted to be compensated they offered me a pathethic amount of money back in October! I have called their joke of a customer service and I have been on hold for almost one hour. I gave up waiting as Christmas is coming and I did not want to hold on until Easter.

If they spent more time answering the phones and less time passing their customers on to another energy company they would probably be a lot more successful.

I would not even bother signing up for them. A COMPLETE WASTE OF TIME.

I made three separate calls to update my payment details, each flow rep said the changes were made and each time my payment came out of the wrong account. That and the evident lack of in-house communication of my notes meant I was asked the same questions about other irrelvant topics each time. Not very professional opporation

"Failure to make payment or contact us in the next seven days will result in us taking further action and your debt maybe passed to our third party collection agency."

Left Flow in March 2018 received a final bill and this was paid be direct debit.
Today received a threatening email saying I owed 16p and had 7 days to pay or else!
Logged in to my account to pay this huge debt but could not make a payment as my account is apparently in credit.
Can no longer recommend Flow only left because their pricing went through the roof
Pity they don't have a human being to review these rubbish emails before they are sent out!

Awful. Still sending me bills months after I closed and settled the account. Customer service team can't adequately explain the new bills. When I was with them, they seemed to estimate the energy use just up to the dispute limit (which is still roughly double what I would be paying) then refused to accept the meter readings "because it's under the dispute limit". Terrible company!

Doing business with the company may be no better than dealing with thieves and crooks. When I transferred to another energy supplier over a year ago, they told me (following my final reading) that they owed me £19+. So I told them to just recredit my account. However, some considerable time later, they decided that I owed them £30+. I raised this error with customer services, who listened and despite their promises, did absolutely nothing. Many times I had this conversation with them and they promised to follow up and get back to me. They never did and then this week, well over a year later they had nerve to send a letter threatening to send debt collectors to my house. If I find they have done anything to damage my credit rating I will sue. I AM SO ANGRY! UNLESS YOU WANT TO GET INTO A CONTRACT WITH A BUNCH OF PEOPLE WHO, THROUGH THEIR OWN LACK OF CUSTOMER SERVICE AND POOR ACCOUNTING, THE END RESULT WILL BE JUST THE SAME AS IF YOU TOOK OUT A CONTRACT WITH ANY DODGY SCAMMER, LIAR OR CROOK. YOU WOULD STILL END UP WITH VERY LITTLE CUSTOMER SATISFACTION, GRAVELY AND UNJUSTLY INSULTED AND OUT OF POCKET. DON'T TOUCH THEM WITH A BARGE POLE. YOU WOULD HAVE TO TAKEN LEAVE OF YOUR SENSES BEFORE YOU HAD ANYTHING TO DO WITH THIS COWBOY OUTFIT. BUYER BEWARE!!!!
FLOW YOU OWE ME AN APOLOGY AND A REFUND FOR THE MONEY YOU HAVE JUST FORCED OUT OF ME BY YOUR THREATS. YOUR BEHAVIOUR IS APPALLING AND I WOULD SUGGEST YOU MAKE RECOMPENSE IMMEDIATELY.

worst company switching without permission messing up with my money and account information will take legal action against them suspect fraud

update refuse refund credit balance transfer for octopus but balance disappear stolen ordinary people money!

I had a account with flow energy and I regret ever going with them .. absolutely awful AVOID at all cost !!! They gave me a £2000 bill for leaving (this is for a house for me and 3 kids) which I could not fight done do up paying £167 a month for being a single mum was hard but done without any missed payments.. was told last payment was September for me to cancel the DD think great all done only to receive a letter from a debt she owed to say I owed £171 .. according to FLOW I owed another payment which would of not even been due yet !!! So no letter off flow to ask for final payment no run down of payments !!! When I rang flow customer service I was told there was a note to say account can’t be discussed with me ?!?

So now got more stress and debt from this company !!! I’m so glad I went to OVO because they look after their customers !!!

AVOID FLOW ENERGY !!! They will rip you off

I recently moved into a property supplied by Flow Energy but on moving in, I decided to immediately switch to the same supplier I was with in my last property. When it came to paying my final (and only) bill, I called and was told at the end of the call that the account was closed and bill paid in full. Awesome.

It's over a week and a half later and I'm still getting TWO identical bills through EACH DAY!? The bill is paid. The account is closed. Why are they wasting paper and carbon emissions by sending TWO PER DAY anyway?!

I tried to contact them via email, but because they do not have my email address (the estate agent or old owner likely set up the account on my behalf), I keep receiving an automated email telling me to email from the address on record. I only have one email address so can only assume they don't have my email address on record. There is no way to get around this which is ridiculous.

So after calling, yet again, I run into data protection issues because they have very few details on record due to me not being the one who set it up. They don't even have my name spelt right.

Eventually she confirms that the account is paid up-to-date, is closed, and assures me that she'll contact the relevant team to tell them not to send me anymore letters. Let's see.