Florenceblack Reviews 5

I don’t think the current rating reflects the brand properly. I’ve just received my package, and the packaging, presentation, and overall uniqueness of the products are easily a 10/10. I don’t usually leave ratings, but this one definitely deserved it.

I've had nothing but terrible experiences with Florence Black. The first time I ordered from them, I got a sweater and a neck snood that were both impractical. The sweater looks interesting but it's impossible to wear a jacket over it, making it useless for anything but the mildest weather. And the neck snood? It's so tight that putting it on is an absolute nightmare - it destroys my hair every single time. What a joke.
But that's not even the worst part. The second time I made the mistake of ordering from them, they sent me the wrong item entirely. I tried to contact them about the issue, but after the first response, they went silent for a while. I had to contact them again, just to hear their excuse that they were too busy relocating their distribution centre. Weeks later, they finally admitted they didn't even have the item I ordered anymore. So not only did they waste my time, but now I have to waste even more time sending back the wrong item just to get a refund.
And to top it all off, their customer service manager Ciara had the nerve to say they 'would be willing' to offer me a discount 'as a gesture of goodwill'. Are you kidding me? The moment I read that condescending email, I knew I was done with Florence Black for good. Save yourself the headache and stay far, far away from this train wreck of a company.

I have quite a few pieces from them already, but I would wish myself the customer service would be at least half as good as they try to present their brand.

I am waiting a month for my order and they still cannot arrange a proper delivery.
Communication is a nightmare. Lack of response and when they finally answer - it’s in a rude way.

It’s a pity that brand like this cannot care about the customer.

Unfortunately this was my last order.

Cannot Be Trusted
Ordered shirts and hoodie overseas. After I emailed them 4 days later, they informed me that the hoodie was out of stock so I was refunded. Disgraceful to sell out of stock items. Next, I wanted to return the t shirts for a different size. The company emailed me first saying an exchange was possible, but then told me there were no exchanges. I asked for gift card refund which they also said but then they forgot about it. After that they stopped responding to my emails. The reason I am upset about all of this is I am a US customer, which I have explained to them, and have to pay an exchange fee each time I make a purchase. The fact that they would claim to have certain features and be doing certain things only to not follow through and also not respond is disgraceful. A business cannot gain loyal customers if they cannot show loyalty back.

I really liked the image of the brand, but in my opinion it no longer reflects the luxurious image it tries to give itself.

Unfortunately, I have the impression that I'm looking at a shop that's always running sales and discounting products all the time (the Sale tab has been in the spotlight since the start of the year), which I don't think enhances the image.

Otherwise, I'm rather pleased with the quality of the product, but a little less pleased to see the same product sold off for half price a few weeks later.

I understand the need to raise funds, but the model needs to be reviewed. I will update later if I see any improvements on this.