Paul was excellent in store found us a suitable alternative to a much more expensive carpet we were matching up & gave us a competitive quote against a floor we were quoted for as well. Knowledgeable,... See more
Company replied
Location
Switch location3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service at Floorstore Wakefield! A special thanks to Robert for his outstanding patience, professionalism, and friendly approach. He took the time to answer all my questions without... See more
Company replied
Paul was a pleasure to work with sorting out another carpet for our house. He is always polite, friendly and helpful- a credit to the store. Will definitely be back when we do our next room.
Company replied
Exceptional service from start to finish. The staff at Floorstore, Cross Gates were very helpful and knowledgable. Rob came out quickly to measure up and give a quote, he was professional and friendly... See more
Company replied
Company details
Written by the company
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, United Kingdom
- 01924362642
Get FREE underlay on any flooring order
4.7
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Easy no pressure, extremely helpful staff. Great product selection
26 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you so much for your lovely review, Kirsty! We're delighted to hear you had a relaxed, pressure-free experience and found our team so helpful. It's great to know you were impressed with our product selection too! We really appreciate your feedback and hope to see you again soon!
Wow Factor!
Excellent customer service at Floorstore Wakefield! A special thanks to Robert for his outstanding patience, professionalism, and friendly approach. He took the time to answer all my questions without ever making me feel rushed. His customer service was truly exceptional and a real credit to the business. Highly recommended!
26 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your wonderful review, Farhan! We're delighted to hear you had such a positive experience at our Wakefield store. It's lovely to know that Robert was so patient, professional and friendly, taking the time to answer all your questions and make you feel at ease. He's certainly a credit to our team, and we'll be sure to pass your kind words on to him! We really appreciate your recommendation and look forward to welcoming you back again soon!
Paul was excellent in store
Paul was excellent in store found us a suitable alternative to a much more expensive carpet we were matching up & gave us a competitive quote against a floor we were quoted for as well. Knowledgeable, helpful first class service
24 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your fantastic review! We're delighted to hear that Paul was able to help you find a suitable carpet at a more affordable price and provide a competitive quote for your flooring too. It's wonderful to know his knowledge and helpful approach made such a difference. We'll be sure to pass your lovely feedback on to him! We really appreciate your support and hope to welcome you back again soon!
Helpful Salesperson
Paul was a pleasure to work with sorting out another carpet for our house. He is always polite, friendly and helpful- a credit to the store. Will definitely be back when we do our next room.
24 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your wonderful review, Lorraine! We're so pleased to hear that Paul has once again made your carpet shopping experience a great one. It's lovely to know he's always so polite, friendly and helpful. He's certainly a credit to our team, and we'll be sure to pass your kind words on to him! We really appreciate your continued support and look forward to helping you with your next room!
Excellent customer service friendly…
Excellent customer service friendly staff
24 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review! We're delighted to hear you received excellent customer service and found our team friendly and welcoming. We really appreciate your kind feedback and look forward to seeing you again soon!
Paul was lovely!!
Paul was lovely. Gave me great advice on how to put down Lino! Will definitely be back for more flooring
24 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review! We're delighted to hear that Paul was so helpful and gave you some great advice on laying your lino. We'll be sure to pass your kind words on to him! We really appreciate your feedback and look forward to welcoming you back for your next flooring project!
Staff very helpful got what we needed…
Staff very helpful got what we needed help load into car
Very happy with everything
24 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your fantastic review, Barry! We're so pleased to hear our team were helpful and that you found everything you needed. It's great to know they could lend a hand loading your car too! We really appreciate your kind feedback and hope to welcome you back again soon!
Paul ay Wakefield was very helpful and…
Paul ay Wakefield was very helpful and friendly
23 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review, Maggie! We're so pleased to hear that Paul at our Wakefield store was friendly and helpful during your visit. We'll be sure to pass your kind words on to him. Thank you for choosing us, and we hope to see you again soon!
PJ at Wakefield
PJ at Wakefield. Great service from quote to order. Thank you.
22 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review, Mohamed! We're really pleased to hear you had a great experience with our Wakefield team from quote through to order. We appreciate your feedback and thank you for choosing Floorstore!
Reply from Floorstore - Wakefield
Thank you for your lovely review! We're delighted to hear that our team was helpful and kept you well informed throughout your visit. We really appreciate your feedback and look forward to welcoming you back again soon!
friendly and professional sevice
Great friendly and professional service, Holly really looked after us today, would highly recommend a visit.
17 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review, Richard! We're so pleased to hear that Molly provided such friendly and professional service and looked after you so well during your visit. We'll be sure to pass on your kind words to her! We really appreciate your recommendation and look forward to welcoming you back again soon! 😊
Great service staff are super friendly…
Great service staff are super friendly and helpful
12 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you Ben for your great review! We’re so pleased to hear you found our team friendly and helpful. We really appreciate your kind feedback!
Exceptional service from start to finish
Exceptional service from start to finish. The staff at Floorstore, Cross Gates were very helpful and knowledgable. Rob came out quickly to measure up and give a quote, he was professional and friendly and gave us a great deal. Fitting was arranged promptly, the fitter was a credit to the company his work was second to none. The flooring looks amazing. Thank you Floorstore.
3 August 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you, Luke, for such a fantastic review! We’re delighted to hear you received exceptional service from our Cross Gates team from start to finish. It’s great to know Rob was helpful, professional and able to get everything arranged quickly, and that you were so pleased with the fitting and finished flooring. We really appreciate your kind words and support, and we’ll be sure to pass your feedback on to the team!
Great customer service from really nice…
Great customer service from really nice people. Highly recommended.
5 October 2026
Reply from Floorstore - Wakefield
Thank you, Dean, for your fantastic review! We’re so pleased to hear you received great customer service from our team. We really appreciate your recommendation and support!
Paul in the Wakefield store was…
Paul in the Wakefield store was knowledgeable and very helpful helping me choose the type of flooring and any extras needed. I would definitely recommend shopping there if, like me, you don't really know what you are looking for.
4 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your fantastic review! We’re so pleased to hear Paul at our Wakefield store was knowledgeable and helpful in guiding you through the different flooring options and extras. We really appreciate your recommendation and will be sure to pass your kind words on to him!
3rd time we have used this store and…
3rd time we have used this store and always very helpful. Would reconnebd anybody use this store. We have had hard flooring, carpet and a bed.
Staff always polite and very helpful
3 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your fantastic review and for choosing us for the third time! We’re delighted to hear our team has always been polite, helpful and able to assist with everything from hard flooring and carpets to a bed. Your continued support and recommendation mean a lot to us, and we look forward to welcoming you back again!
Molly was very helpful and friendly
Molly was very helpful and friendly. She’s an asset to your store
3 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review! We’re so pleased to hear Molly was helpful and friendly. She’s a valued member of the team, and we’ll be sure to pass your kind words on to her!
Molly was very excellent
Molly was very excellent, very friendly and helpful. Got us sorted very quickly. Good prices. Fantastic stuff!!
3 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you, Wes, for your fantastic review! We’re so pleased to hear Molly was friendly, helpful and got everything sorted for you so quickly. It’s great to know you were happy with the prices too. We really appreciate your kind words and support!
Rob was really lovely and helpful and…
Rob was really lovely and helpful and was a pleasure to buy from him. Would definately recommend
3 October 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you, Sharon, for your lovely review! We’re so pleased to hear Rob was friendly, helpful and made your experience such a positive one. We really appreciate your recommendation and will be sure to pass your kind words on to him!
We were looking for lino for my 83yr…
We were looking for lino for my 83yr old mums kitchen. Fran dealt with us to start , she was professional and friendly and showed us loads of examples and we went through the pricing and bought what she liked. Although there was a wait to fit Paul squeezed us in the week after and came out to measure up properly on the same day . The price we had agreed to start with was not including fitting but it wasn't stated that when we purchased it. I spoke to Paul regarding this and he was very understanding and offered a discount. Because he had rectified the issue and the fitters did a good job I would recommend this store. I would purchase again from them
30 September 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear Fran was friendly and helpful in finding the right flooring for your mum, and that Paul was able to assist with the measuring and resolve the pricing issue for you. We’re sorry for any confusion around the fitting cost, but glad this was put right and that you were happy with the finished installation. We really appreciate your recommendation and look forward to welcoming you back in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.