Floorstore - Cross Gates Reviews 

We had a pleasant experience by the store staff and the fitter Johnathon was hard working and pleasant. We are really pleased with the results

I recently bought some flooring from the Crossgates store. John was really helpful offering suggestions of flooring available based on my requirements. Good choice and well laid out store. The fitter, Ronnie was brilliant. Kept me informed of his eta on the fitting day, was really professional and seemed to take pride in his work. I would have given 5 stars but there was a slight hiccup with the guy who came to check the room sizes but a conversation with John in the store sorted the issue. I’m pleased with my new flooring.

*edit* they have replied to my review- see below. This is not true and I have screenshots to prove. Floorstore this now makes my experience 10x worse, you cannot even apologise and take responsibility for your actions, shame on you as a company!

My experience here has been rubbish. I went into the store for a full new build property. I gave the measurements from the plan, and was told to call back when the kitchen was fitted. I did so and never heard back- they had taken my money at this point. Turns out they had the incorrect address. Then was told someone went to measure, but I noticed half the rooms were missing. Then the fitter came to measure added extra flooring. The store take a £100 fitting deposit which they keep in order to arrange the fitter. My fitter cancelled numerous times and only did a couple of rooms, and in the end I ended up having to get my own fitter. Asked for my £100 deposit but they haven’t been too keen to give me it back, saying the fitter did fit some carpet, and that I needed to speak to a manager, who is conveniently never there. I was left with concrete floor in a new build over Christmas. I want my £100 back.

Really disappointed. Visited Leeds store with the correct room measurements and was instructed that I would need 10 boxes of Karndean flooring to cover the area so I placed the order. When it was eventually ready to collect (over a week later than originally promised), I had to put the installation back due to other building work so it wasn't installed until the month after. The fitter discovered that i had 3 boxes over. I rang the store to arrange return . They said they did not accept returns outside 30 days because it was a special order. This was never mentioned at any time previously and the flooring is a very common product. They said they would contact Karndean to see if they would accept it back and let me know, but they didn't return my call. I rang repeatedly and was ignored. I rang from a different number but then was told the salesman was busy, he'd ring back. Still waiting! Eventually emailed via the website where the manager just said they don't accept returns outside 30 days even though THEY told me how much I needed and over-supplied me after i supplied the correct room measurements! He also said he would contact Karndean but never got back to me. I tried to return the over-supplied items just 6 weeks after receiving them. Poor customer service. Won't go near them again.

On our 1st visit to the Floorstore in Crossgates we were given advice on the choices of laminate floor coverings and how to care for them. We took away a sample to check the colour out at home.
On our 2nd visit we purchased the laminate and two members of staff helped to carry the packs to the car.
We haven't put the laminate down yet but l am sure we have made the right choice with the help from the staff.

I bought and had fitted carpets from Floorstore at X Gates, Leeds for 4 rooms, landing and stairs. I had very good,helpful and knowledgeable advice in the showroom from John and 2 weeks later John and Steve came to lay the carpets. I couldn’t fault the workmanship it was perfect, really beautifully fitted.
I received an excellent,professional service from Floorstore plus a really competitive price. Wouldn’t hesitate to highly recommend them
Jacqueline

I rate this store highly as John was very helpful when I was choosing a new carpet for my living room. He explained clearly the price which was reduced from original price, and even demonstrated the underlay under my chosen carpet. The carpet was fitted as promised on 1 May 2024 and I am really pleased with my new carpet.

Started well with attentive service but overall communication poor once full money had been paid over for the carpet . Appeared to be intent on getting your money and no real interest in the after service or when being fitted. Fitting traumatic with carpet brought on the day not fitting. Had to call to understand what was happening, fitter contradicted store on resolutions. Fitter blaming store, store blaming fitter! Finally resolved and not one phone call from the store to establish if all went well in the end. Will not be using again