Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Flooring for living room
Excellent service plus the product arrived exactly on time looks absolutely fabulous
30 June 2024
Reply from Floor Monster
Thank you Kerry for your feedback, great to hear the laminate herringbone flooring is looking well and if you need anything further please do not hesitate to let us know
Something not right
Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )
30 June 2024
Reply from Floor Monster
Thank you for your feedback, we have looked into this and are aware the stock is coming in from our supplier for you and that the customer service team has booked a new delivery slot for you based on the lead time of the stock arriving from overseas.
Reply from Floor Monster
Thank you Dakshesh for your feedback we really appreciate it
Reply from Floor Monster
Thank you Lynda for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Great products very happy excellent…
Great products very happy excellent communication and very helpful would highly recommend this company, fast delivery
3 June 2024
Reply from Floor Monster
Thank you Adam for your feedback and glad your order went to plan!
Great floor and Excellent customer service
Excellent customer service. Chose a delivery date that suited me and the floor is wonderful quality. We have used this company before and certainly would again.
18 May 2024
Reply from Floor Monster
Thank you Rebecca for your great feedback its much appreciated and if you need anything in the future please do not hesitate to let us know
Great service, product and customer support
Great service and product. Customer support so efficient and friendly. We were unfortunately a few packs short and it wasn’t a hassle to have new packs sent out straight away. Highly recommend
16 May 2024
Reply from Floor Monster
Thank you Ewan for your feedback, hope the floor is all finished now but if you need anything further please do not hesitate to let us know
Haven't received the order yet so it's…
Haven't received the order yet so it's a bit premature to ask for a review!
17 May 2024
Reply from Floor Monster
Hi Eugene, thank for your feedback, your order, as advised is a special order product so comes directly from our supplier and will be delivered to you next week. You will be contacted once the stock arrives to book delivery accordingly.
The review emails are automated but you don't need to provide a review right away, you can do this once you have received your order
Reply from Floor Monster
Great to hear Ilona many thanks for your feedback
Reply from Floor Monster
Great to hear Ure and if you need any assistance making an order please do not hesitate to get in touch
Could Easily Have Been More Stars
Would have been more stars but for an unexplained hold up in processing the order.
Online ordering process was easy, but then there was no further communication other than repeated requests for a review of a service I had yet to receive. Queried the lack of progress via the online chat which quickly resolved the issue and delivery was arranged. Flooring arrived as arranged with the driver phoning ahead to let us know when he was expecting to arrive. Flooring was as ordered, all that remains is to lay it.
29 April 2024
Reply from Floor Monster
Thank you David for your feedback we hope the floor is looking well down and if you need anything further please just let us know
Reply from Floor Monster
Great to hear Ronnie please just let us know if you need anything further
Not good didn’t get my delivery ended…
Not good didn’t get my delivery ended up cancelling and going elsewhere
25 April 2024
Reply from Floor Monster
Hi Jason thank you for your feedback, we are sorry there was a breakdown with the haulage company resulting in the fact they could not get the pallet collected. I can see this was booked for Tuesday delivery and you were not able to wait until Thursday for the order so this has been cancelled.
Reply from Floor Monster
Thank you Claire for your feedback if you need any assistance with making an order please do not hesitate to let us know
Reply from Floor Monster
Hi Danny
Thank you for your feedback, I can see we replied to your email on 17th April about the 2 planks that were damaged and once we hear back from the supplier who has been chased we can confirm outcome.
Great communication and speedy response…
Great communication and speedy response to issues.
Thank you!
16 April 2024
Reply from Floor Monster
Thank you for your feedback
Iam looking for an oak stair case they…
Iam looking for an oak stair case they sent me what appears to be a bit of flooring as a sample. But they were true to their promise to post ut off.
6 April 2024
Reply from Floor Monster
Hi Clive thank you for your feedback, for the stairs we do send samples of the matching laminate floors but if you need any further help with making a purchase please do not hesitate to let us know
Reply from Floor Monster
Great to hear Kevin, much appreciated
We haven't received our order & we haven't received any explanation!
We placed our order on Good Friday. So, we were pleasantly suprised to receive a call, just the next day, to arrange delivery. All good so far. Delivery was arranged for Friday 5 April (yesterday) So, I'd taken the day off to wait in, & my partner had taken the weekend off work to then lay the floor. However, I started to worry when midday came & went, & I'd still not heard regarding the time slot. I tried to contact Floor Monster by phone, but theirs is a premium rate number & my mobile plan wouldn't allow the call. Next, I tried their 'chat' service, yet no response. So, I finally resorted to an email. That was yesterday afternoon &, as of yet, I've recieved no response. I know that they work Saturdays, as it was just last Saturday they called to arrange the delivery. So ??? What to do now? I took a day off for nothing. My partner took the weekend off for nothing. Not to mention my Father, our landlord. His blood pressure is going through the roof, worrying that we've been scammed! What can I say, Floor Monster have gone from a potential 5 star, to a 1 star in the space of a week! Floor Monster ... if you read this please do call us!
Amanda Green
Brighton
5 April 2024
Reply from Floor Monster
Hi Amanda
Thank you for your feedback.
We have replied to your email, but in case you have not seen it appears due to some staff illnesses in the warehouse last week this was missed so we do apologise and delivery has been booked for tomorrow but if not suitable for you we can book for any other day this week if you could let us please know. Thanks
Good reliable company.
26 March 2024
Reply from Floor Monster
Great to hear Arshed if you need anything further please do not hesitate to let us know
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