Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jordon at Culverhouse Cross Cardiff was extremely helpful when we were choosing our carpet. His communication after our order and up until our fitting date was excellent keeping us updated. Our fitte... See more
Floor giants at Swansea Enterprise park were very helpful. They allowed us to store our order there until we were ready for it and refunded us after installation with our spare pack. There was a sligh... See more
Well done Ash and Lisa (Derby)on really helping us to decide on flooring for our newbuild orangery. We had been going round in circles with our choices but sensible advice, taking note of our require... See more
Company details
Written by the company
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Written by the company
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contact info
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, United Kingdom
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
3.8
Great
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged laminate flooring
2 full packs of laminate flooring were broken. There was considerable delay in replacing them so the fitters had to leave the job and return the following week. The wrong replacements were sent on 2 occasions. In all we had to make 4 return journeys to collect the order each lasting between 1 and 2 hours. Staff were apologetic but no compensation was offered for the inconvenience, wasted time and petrol. Handling staff need to check that packs are not damaged and comply correctly with the order.
3 July 2025
Our 2nd time buying here
Our 2nd time buying here. Advice and service was great. Will recommend!
8 July 2025
Flooring experiance.
Guided me to what I needed make recommendations of products was never pressured into buying given time to decide held my purchases till I could collect would recommend your staff and company to friends and family thankyou for all the help I was given .not sure of date rough guess
6 August 2024
Staff were very helpful
Staff were very helpful. The flooring we wanted wasn’t in stock but they were able to have it sent from the warehouse within a week which was fine for our needs
15 June 2025
Competiively priced
Competiively priced. Quick delivery from date of order. Staff phoned to let us know our vinyl had been delivered and arranged fitting. 10th July 2025
10 July 2025
Really quick relaiable service
25 June 2025
Great customer service and very helpful
12 June 2025
Terrible service
Terrible communication. No apology for cancelling my fitting when I had to take 2 days off work. They failed to organise for the the door to be cut down prior to screeding. Then tried to deny that they knew it was an outside door that needed cutting down despite standing with me at the actual door during the visit. They have taken my money but no idea when I will get my floor. Avoid this company!
7 July 2025
Professional,helpful,great customer…
Professional,helpful,great customer service ,i will recomend them to my famiky and friends .
5 June 2025
Excellent advice /Service
Excellent service and advice on choosing the correct flooring for our hallway- dinning room - kitchen
Very helpful advice in preparing the subfloor and delivery date/ information
Thank you Guys
26 June 2025
Great staff,friendly and helpful.
28 June 2025
Very helpful assistant who followed up…
Very helpful assistant who followed up on enquiry without being too persistent
4 July 2025
Good service at shop and delivery
Good service at shop and delivery
Name is Roz Morris
CR Morris late husband
7 July 2025
A great experience very helpful good…
A great experience very helpful good quality products looks great
26 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.