Charlie Weighman was a delight to work with! She worked hard at finding matching colors for my room decor and was excellent at room measurements and keeping the pricing in my budget. Bill Turner and S... See more
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FLOOR CIBERING BROKERS WAS MY BEST EXPERIENCE THROUGH THE ENTIRE BUILDING PROCESS. KIM AND MICHAEL ARE THE MOST PATIENT FOLKS EVER. THEY LISTEN CLOSELY. THEY TRULLY ENDEAVOR TO UNDERSTAND YOUR VISION... See more
Company replied
We purchased carpet for bedrooms and a family room 2 years ago. Kristen was our salesperson and couldn't have been more helpful. She's excellent and very knowledgeable. Just recently the carpet had... See more
Company replied
I can not say enough about Floor Covering Brokers! The kind attention we received from the moment we entered was outstanding. We are very grateful to Kristen for all her help and answering our many q... See more
Company replied
Company details
Information provided by various external sources
Owned by Denny Lauterbach, Floor Covering Brokers became a Carpet One retailer in 2015. As a member of a flooring co-op with 1,000 stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands, mills and manufacturers. In Traverse City look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ... every day. We are located at the corner of Barlow and South Airport in Traverse City, Michigan. And new in 2015, we have a showroom on US-31 North in Acme, Michigan. Hours: Mon-Fri 9 am - 6 pm Sat 10 am - 4 pm Sun Closed
Contact info
1794 Barlow, 49686, Traverse City, United States
- 231.941.4700
- floorcoveringbrokers.com
4.5
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Super cool update.
Our vinyl planks look amazing. Michael was very helpful.
15 March 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thanks for the review. We appreciate your kind words!
Great experience.
It was wonderful dealing with floor covering brokers. Staff was friendly, helpful and knowledgeable. Our flooring looks great and was exactly as expected.
12 February 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi Harper, thank you for taking the time to leave such a great review. We're very happy that we could provide you with such a great experience. Please let us know if we can help you with anything in the future!
very happy
Couldn't be happier with my new backsplash! Great job and help with the process!
4 February 2017
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi Michelle, we are very happy to hear that you had such an excellent experience with us and are loving the results! Thanks for the review!
Reply from Floor Covering Brokers Carpet One
Anissa, thanks so much for taking the time to leave us a review. We really appreciate your kind words.
Reply from Floor Covering Brokers Carpet One
So glad to hear that, Jan and Dick. Thank you for taking the time to leave us a great review!
Reply from Floor Covering Brokers Carpet One
Thanks so much for taking the time to leave us an awesome review, Jim, we look forward to working with you again in the future!
Great Service
Kristen was a great help with planning my bathroom renovation and an additional fireplace. We will use Floor Covering Brokers for future needs.
8 December 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
We're so happy to hear you're happy, DD! Thanks so much for the great review.
Problems Solved
We ordered a laminate product after visiting the showroom. We were specifically asking for a 12 mm thick product for a project with floor issues. We were told the one we picked out was 12 mm. When we were setting the tolerances for the wall trim, I called to double check the thickness and found out it was only 7.5 mm thick. We relied on the professional staff to know their products. Also, we found that the price we were charged was not the sale price listed on the web site. In the end we were able to reorder a different product at the correct price, but it was a hassle to have to plead our case and push for a resolution.
19 November 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi there, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best services possible, and, while we're glad to hear you were satisfied with the final outcome of your project, this is not the experience we want any of our customers to have. If have any additional questions or concerns, please feel free to give us a call at (231) 941-4700 whenever you're able. Thank you again.
Great Service
Kristen did a great job helping us determine which flooring would be best and made the whole process simple and easy.
6 November 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you so much for the wonderful review, Howard! It was a pleasure to work on your project. Please don't hesitate to let us know if you need anything else!
My expectations were exceeded every step of the way.
From Kristen's expertise and knowledge helping me with materials and design to Mike doing an absolutely first rate installation AND clean-up!! We are SO happy with the results. FCB will be on the team doing our next house for sure.
3 November 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thank you so much for the wonderful review, Joan! It was a pleasure to work on your project. Please don't hesitate to let us know if you need anything else!
Customer Service/Product
Service was great and timely. Prices were good. The rugs I bought (Dalyn Geneva in Gray and Taupe) are beautiful and appear to be well made (time will tell). So far very satisfied!!
2 November 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
Thanks so much for the great review, Carla! We'll pass your praises on to our team and look forward to being able to serve you on your future flooring projects!
Great!
We have had two great experiences working with Kristen at the Traverse City Store. They have an excellent flooring selection, great installers, and Kristen always added such a personal touch. They always showed up on time and responded promptly to any questions. I would use them again in a heartbeat!
28 October 2016
Unprompted review
Reply from Floor Covering Brokers Carpet One
Hi Renee, thank you so much for the kind words to Kristen, we will be sure to pass them along! We're so happy to hear she was such a great help in making your experience a great one. We hope you're enjoying your new flooring and thank you again for letting us serve you!
Great, UNTIL they have your money
We had wonderful customer service UNTIL we purchased our flooring and had to wait for delivery. We were told it would be approximately three business days until it came in. We are currently sitting at the two week mark and cannot even get a return phone call to our multiple voicemails we've left! Unbelievable. And because we'd like our flooring to match, they know they've got us. Very disappointed.
21 October 2016
Unprompted review
Excellent customer service in every way
Jim was very helpful and polite; measured and figured and answered questions. Adjusted amounts as I decided to pare down the number of rooms. Sent a great installer to prepare the unexpectedly rough surface for installation, and to install. The flooring looks wonderful.
8 October 2016
Unprompted review
Service was excellent
Service was great and very helpful and knowledgeable. The price for tile was higher than other places.
7 October 2016
Unprompted review
best service and products
Mike was so helpful in picking our tile for the bathrooms. Great suggestions!
We would recommend this to everyone. We would shop there again.
7 October 2016
Unprompted review
Great Business!
Very professional, prompt and courteous. A pleasure to do business with. Highly recommended. Will do repeat business.
7 October 2016
Unprompted review
Treatment
The individual that came to show us carpet samples was very helpful. And when she found out one was not in stock she came with samples close to what we had
27 September 2016
Unprompted review
Carpet and rug purchase....
They did a good job with everything....very well pleased.
27 September 2016
Unprompted review
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